United Airlines Drags Passenger off Plane Because Overbooked [VIDEO]
In "Kenzo"
wrote: Aren't you supposed to deny boarding for an overbooked passenger, not drag them off the plane? The flight was not overbooked. No one was denied boarding. Every passenger seated on the plane had a legitimate boarding pass and a seat assignment. UAL decided that it was more important to seat four of its employees than the already-seated passengers. [Newsgroups adjusted, followups set.] -- St. Paul, MN |
United Airlines Drags Passenger off Plane Because Overbooked [VIDEO]
In article , Bert
wrote: Aren't you supposed to deny boarding for an overbooked passenger, not drag them off the plane? The flight was not overbooked. No one was denied boarding. Every passenger seated on the plane had a legitimate boarding pass and a seat assignment. they can still remove people after they've been seated. technically the boarding process is not complete until the flight is closed. however, the common meaning of 'boarding' to a layperson would be when their boarding pass is scanned, they walk onto the plane, stow their bag and sit down. it's ambiguous and lawyers love ambiguity. UAL decided that it was more important to seat four of its employees than the already-seated passengers. it's a standard legitimate business decision. inconvenience 4 people or 70 people (which will cause a ripple effect, so likely more than 70). it's one or the other. every business makes similar decisions at some point or another. united *can* deny boarding in that situation, but like everything, it has to be in compliance with the rules. it wasn't, and that's just the beginning of the ****ups. the cops (who were just airport cops, not chicago police) had no legal authority to be there, let alone drag him off. no crime had been committed and he was not disruptive. it was simply a contractual dispute. all three cops have been suspended. at today's press conference, it was revealed that he suffered a concussion, broken nose, sinus injuries, lost two teeth and will need reconstructive surgery. it was also revealed that the law firm is being inundated with additional horror stories from other passengers. it's not going to end well for united, the gate agent in charge of the flight or the cops. and then there's the court of public opinion, which has already overwhelmingly decided against united. to say they all are ****ed is an understatement. |
United Airlines Drags Passenger off Plane Because Overbooked [VIDEO]
In nospam
wrote: it's a standard legitimate business decision. It's "legitimate" only because they say it is. It's "standard" only because they claim it's legitimate. -- St. Paul, MN |
United Airlines Drags Passenger off Plane Because Overbooked [VIDEO]
In article , Bert
wrote: it's a standard legitimate business decision. It's "legitimate" only because they say it is. It's "standard" only because they claim it's legitimate. not at all. it's legitimate because there's absolutely nothing wrong with it and reduces their costs which are reflected in lower prices to the consumer. as i said, every company (not just airlines) makes similar decisions at one time or another. unless a company has unlimited resources (which no company does), they *must* prioritize what they do. that's reality. in this particular case, the problem was how it was handled. lots of ****ups to go around. in retrospect, it would have been cheaper to just keep upping the offers until people volunteered. one person said they'd leave for $1600 and the gate agent laughed. now it's going to cost united and chicago many, many orders of magnitude more. |
United Airlines Drags Passenger off Plane Because Overbooked [VIDEO]
On 13 Apr 2017, nospam wrote in
rec.travel.air: it's not going to end well for united, the gate agent in charge of the flight or the cops. and then there's the court of public opinion, which has already overwhelmingly decided against united. to say they all are ****ed is an understatement. I can't say that I'm sorry for United (I don't suppose many are.) Of all the airlines, United has ****ed me under the most while caring the least. I've been aware of their callous corporate attitude toward their customers (me) for many years. |
United Airlines Drags Passenger off Plane Because Overbooked [VIDEO]
In nospam
wrote: it's legitimate because there's absolutely nothing wrong with it Which explains why UAL is falling all over itself to apoligize, including reimbursing the ticket costs to everyone on the flight. Also, all the "officers" involved in the assault have been suspended. -- St. Paul, MN |
United Airlines Drags Passenger off Plane Because Overbooked [VIDEO]
In article , Bert
wrote: it's legitimate because there's absolutely nothing wrong with it Which explains why UAL is falling all over itself to apoligize, no it doesn't at all. bumping isn't the issue. the issue is how united handled this particular instance. they've apologized because they ****ed up big time and know they're going to be sued. they violated their own contract of carriage as well as department of transportation regulations, among numerous other things. there is even evidence that the gate agent falsified her report. including reimbursing the ticket costs to everyone on the flight. with a waiver that the passenger will not sue united. Also, all the "officers" involved in the assault have been suspended. because they violated their own rules and procedures, including wearing a jacket that says 'police' when they are not allowed to do that. *big* oops. they also used physical violence on someone who committed no crime, was not disruptive and posed no risk. the doctor simply had a contractual dispute with united, which is not a police matter at all. |
All times are GMT +1. The time now is 03:48 AM. |
Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
TravelBanter.com