Joe Sharkey wrote an article today that talks about TSA's ability to
fine for "attitude", the sulfurous nuns, the Christian pilot, and asks
for comments about whether "the security experience" is getting worse
and whether it's well run from a customer service perspective.

Email:

Bill Mattocks, your opportunity....



Article (free registration required) at

http://www.nytimes.com/2004/03/02/business/02road.html

Other than obvious understaffing at peak periods at Oakland, I've
never had a bad experience.