We had two cabins rented via phone in Alaska. The ad in Milepost made
the place look pretty good. Nice new "lodge" and a lake. We found
later the "lodge" was the new laundry and shower room for the
campground that overlooked the lake. When we arrived at the cabins
they looked a bit inadequate, but I gave the man my credit card. When
I asked for keys he said there was none, just a hasp with stick to
hold the door shut, both indide and outside. He advised us to be
careful not to lock someone in the cabin. One man had forgotten and
locked his wife inside. When we looked at the rooms a stench of rotten
wood was evident, the room was dirty with cobwebs, no runnig water or
sink of any kind the linens looked not too clean. We stil aren't sure
if there were lights in the rooms. We were told to use the restroom in
the accompanying bar, some 50 yards away. The shower rooms was in the
camp ground about 100 yards away. We asked what was available for
dinner, he was not sure as he had just served two bus loads of
tourists. He'd check. The ladies (and men for that matter) did not
like these cabins. We asked for a credit but the man said he did not
know how to credit but would give our money back in cash. He was very
pleasant and understanding. We found a place down the road.
We were told by others, "Hey, it's Alaska, sometimes that is what you
get and glad of it."
On 11 Sep 2004 13:30:56 -0700, (Lew Serbin) wrote:

I had a bad experience, told below, at a motel and demanded my money
back for that night in May. On September 10, I was told that the
amount would be credited to my credit card.


MY LAST STATEMENT:
My credit card statement shows the charge of [more than $150] is back.
If I have not received a check from you or you have not credited my
account by the time I receive my next statement, I will tell what you
did on the net and file suit to get my money back. It is up to you to
keep it simple and avoid costs that will be mre than what you already
owe me.

I don't care what you do as long as that charge is canceled. How your
corporation is structured is not my concern. You created it, you deal
with it.



INTERJECTION:
I received several unresponsive messages from the corporation over a
period of months.


ORIGINAL STATEMENT:
We arrived the evening of Friday, May 28 and happily got the room
location we requested. Before going out for the evening, we reported
to the woman at the desk that the wash basin was slow to drain and
might need a bit of plunging. She wrote a note that we did not see.

Saturday morning, I reported to the man at the desk that the wash
basin was slow to drain and might need a bit of plunging.

When we got back, around midnight, the wash basin was very dirty as if
it had been filled and allowed to drain without cleaning it after it
had dried. The man at the desk came to the room to see what we found.
We showed him how fast the lavatory filled, i.e., how slowly it
drained.

A few hours after going to bed Saturday, we were awakened by the sound
of pouring water. Even though it was nearly empty when we went to bed,
the wash basin had filled and was pouring onto the floor. I called the
desk and a woman soon came to the room to bail the water, apparently
using the coffee maker's beaker as it was missing when I went to use
it. Three times I had to tell her to "Don't talk to us!" as it was not
obvious to her that we were trying to sleep.

Sunday we were moved to a room that we regarded as inconvient (they
called it "an upgrade"). We were not happy with its location. We were
out shortly after noon and returned around midnight. The room had not
been cleaned!

Because your negligence denied us a night of peaceful sleep and the
loss of time it took to move to an inconveniently-located room, we
shall not pay the sum of [more than $150] for Saturday night. We trust
that you understand and agree that the corrected bill is [a lesser
amount].

We like your place and would stay there again but we were very unhappy
with our Memorial Day week-end stay.