in article . rogers.com,
David Bailey at wrote on 2/29/04 4:18 PM:

All credit to Air New Zealand for their sensitivity to the crew's mental
well being.
I wonder how the delayed passengers felt or if it was explained to them at
al?


I, for one, would have been completely ticked. Sure, it sounds insensitive,
but crap happens. Do they cancel a flight if the pilot's dog dies? No? I
would think that would affect the pilot a lot more than some stranger while
you were in the wrong place at the wrong time.

OTOH, I can understand a particular crew member objecting to taking the
flight because that specific person felt too traumatized to take on his/her
duties at the time. If the airline is going to have the laudable policy of
accommodating that, they should have enough redundancy at a major gateway
like LAX so that a 747-load isn't prejudiced as a result.