"AJC" wrote in message
...
On Fri, 26 Mar 2004 21:42:35 -0600, "To Arms!!"
wrote:


"mtravelkay" wrote in message
news
To Arms!! wrote:


Get your facts
documented, go to the airport a couple of days early and insist
that
AA honor your original ticket. You are their customer and they
should
accomodate you if there is a seat available.

Don't wait until the day of the flight to take care of your
ticket!!!
Take care of it several days before your departure. Your
connecting
time in Chicago are within the limits set by AA, but would not
want to
take a chance of a 45 minute connecting time in the winter
time!


What is the purpose of using a travel agent if the customer has
to
go to
the airport to argue the issue?


He probably got a better fare than AA offered or even perhaps the
internet sites offered. Regardless of the source of the ticket
whether it be from a travel agent or an internet site, if the
ticket
say "OK" in the status box it should be honored by the airline and
not
jack THEIR customer around. And that is the entire point - the
passenger should not have to go to the airport to argue the issue
of
the airline refusing to accept a ticket with "OK" in the status
box.


You don't think that OK in the status box guarantees you a seat do
you?
--==++AJC++==--
Well in reality, nothing guarantees you a seat even if you have a
valid reservation and a "OK" ticket. We all know that the airlines
makes their own rules and enforce them at their pleasure. But what do
the airlines have to loose by providing the expected services to their
customers when the customer is not at fault?