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Old April 13th, 2017, 07:18 PM posted to rec.travel.air
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Default United Airlines Drags Passenger off Plane Because Overbooked [VIDEO]

In article , Bert
wrote:


it's a standard legitimate business decision.


It's "legitimate" only because they say it is. It's "standard" only
because they claim it's legitimate.


not at all.

it's legitimate because there's absolutely nothing wrong with it and
reduces their costs which are reflected in lower prices to the
consumer.

as i said, every company (not just airlines) makes similar decisions at
one time or another.

unless a company has unlimited resources (which no company does), they
*must* prioritize what they do. that's reality.

in this particular case, the problem was how it was handled. lots of
****ups to go around.

in retrospect, it would have been cheaper to just keep upping the
offers until people volunteered. one person said they'd leave for $1600
and the gate agent laughed. now it's going to cost united and chicago
many, many orders of magnitude more.