Splenda wrote:

The ship was to have been refurbished and we were booked on the 1st and 2nd
cruise when the Quest came on line.
The Azamara Quest was NOT to be ready on time.

This is the risk when you book a "first" cruise on any ship. Were you
following what happened with the first cruises on the Azamara Journey?
Sorry this caused problems for you, but it sounds like they learned
their lesson and didn't want to have the Quest be a work in progress.

in fact we still had to
pay for the insurance on the 5 cruises we had booked and had to cancel.

Couldn't you use your insurance on your HAL cruises? Unless you bought
the cruise line insurance, you can transfer it if you cancel and rebook.

sue