I would perfer that you don't try to intrerpret my moral standpoint,
as you appear to have missed the point of the original post.

I was referring to the morality of banks & telcos outsourcing call
centres as the original post referred to. I have personal knowledge
of both these industries, & helping oversea economies is their lowest
priority, in fact it isn't even taken into consideration.

Their sole aim is to reduce costs & increase their share price, once
again at the expense of the Australian workforce & their customer
service.

John L.


On Sun, 28 Mar 2004 20:56:02 +1000, "Peter Webb"
wrote:


John L was clearly arguing about the morality of outsourcing; I was just
identifying that his argument was incorrect.

You are looking at this from a business perspective of whether the lower
quality of the service justifies the lower cost ... this is a case by case
argument. If its something that requires local knowledge, then maybe it
isn't a good prospect for an offshore call centre - like your application.

The single best thing the rich West can do for the world's poor is to give
them jobs. Trade in services is particularly attractive, as it allows the
development of an urban middle class. Moving call centres off-shore is far
better than giving aid to the recipient country ...