Hi guys,
Alitalia lost one of my bags four months ago while traveling from
Boston to Cairo. I filed a claim when it was lost.
I have been trying to contact them for the last four months but they
never answer their phones. The only response I got back was by email
saying that they will settle my claim after 100 days from the day my
bag was lost.
Now it's 120 days, and I received nothing. The bag is worth more than
1000 dollars.
Also I have travel insurance but they are refusing to give me anything
until Alitalia settles the claim.

I decided to go to the small claim court in Boston, but I need to list
the defendant's name, what should I write?

Thanks