On Apr 16, 9:52*pm, "PatTX" wrote:
wrote:

:: Hi guys,
:: Alitalia lost one of my bags four months ago while traveling from
:: Boston to Cairo. I filed a claim when it was lost.
:: I have been trying to contact them for the last four months but they
:: never answer their phones. The only response I got back was by email
:: saying that they will settle my claim after 100 days from the day my
:: bag was lost.
:: Now it's 120 days, and I received nothing. The bag is worth more than
:: 1000 dollars.
:: Also I have travel insurance but they are refusing to give me
:: anything until Alitalia settles the claim.
::
:: I decided to go to the small claim court in Boston, but I need to
:: list the defendant's name, what should I write?
::
:: Thanks

It's really strange that a commercial business "never" answers the
phone...perhaps you have the wrong number? Try the 800 operator and ask her
if they have a toll free number. Or go to their website....

Pat

The phone numbers dedicated for the lost baggage never get answered,
instead you go through some recorded message that says to fax your
claims or mail them to some address.
But they replied my emails telling me to wait 100 days which I waited
already. Then after 120 days they tell me to be patient. It's been
four months without any compensation and also I can't even get
anything from the travel insurance I bought because they wait first
for the airline settlement.