"Douglas W. Hoyt" wrote in message
...
Once in the air OK but the ground staff is ignorant and arrogant.

My experiences in Amsterdam are excellent with the ground staff--couldn't
be
more courteous and caring. At other airports, however, you might run
into
subcontracted staff, who really don't know and don't care.



My experiences and those of family members have all been at Schiphol, over
at least 5 occasions, none of them good!
We try and steer clear of them.
Gerrit - Oz