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Old October 21st, 2007, 10:52 PM posted to rec.travel.cruises
J Carnaghie[_2_]
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Posts: 80
Default Booking cruises on new ships



Splenda wrote:
We booked the Azamara Quest B2B October, 2007. We had a total of 35 nights
booked on the Quest and their 'sister' cruise line with 2 cruises on RCCL
before and 1 on RCCL, after the Quest.
The ship was to have been refurbished and we were booked on the 1st and 2nd
cruise when the Quest came on line.
The Azamara Quest was NOT to be ready on time. They offered for us to take
what was to have been the 2nd and 3rd cruises for the same price.
Since we don't fly it entailed a 1600 mile to the port and since we could
not find replacement cruises that fit into our timetable we had to cancel
the other 4 cruises as well.
They were not even going to honor the onboard credit we had on the cruises
we had booked, much less any offer of a free cruise, in fact we still had to
pay for the insurance on the 5 cruises we had booked and had to cancel.
We are elite members of the Captain's Club and expected to be treated better
than that. We have spent a lot of money with that company and it is sad that
they wouldn't work to try to be fair to make us happy.
We now have B2B on Holland America, from a much closer port. We may never
book another cruise on Celebrity, RCCL or Azamara.
Splenda
SNIP

I guess you were really let down by the cruise
line. The insurance would not have offered a
refund because you had the requested coverage
until you canceled. I am surprised that they did
not offer some kind of compensation for the missed
dates, but then that would have impacted their
bottom line. I guess you know what lines not to
book in the future.
Cheers,
John in LALALand (On the Left Coast)