"Gerrit 't Hart" wrote in message
. au...

"Douglas W. Hoyt" wrote in message
...
Once in the air OK but the ground staff is ignorant and arrogant.

My experiences in Amsterdam are excellent with the ground
staff--couldn't
be
more courteous and caring. At other airports, however, you might run
into
subcontracted staff, who really don't know and don't care.



My experiences and those of family members have all been at Schiphol, over
at least 5 occasions, none of them good!

I had a great experience with the ground staff at Schiphol. Was traveling
with some associates on a business trip and we were ticketed AMS-LAX in
55A-B-C (I was the double-unlucky one in the middle). I tried out a little
of my Dutch with the ground staff, and just when we were getting ready to
head to the gate, the agent asked if I would be more comfortable moving - to
1-J! No legroom problems at all, as there's nobody in front of you, and
nobody to your side. Had 2 drinks before we left, set the seat fully
horizontal after takeoff, and snoozed for most of the flight. Wish every
cross-the-pont trip was like that. :O)