Juliana L Holm wrote:
Does anyone know who the contact would be to file an executive complaint with
Carnival? I am still fighting with them over the $50 charge on my children's
room. It is time to escalate this complaint!



For those who don't know the story, we took the 2 day cruise to nowhere
out of Norfolk in October, with two (adult, aged 20 and 29) children. As it
was our treat to them, we paid for every thing with our card. Since Carnival
insisted on a card for both rooms, we used my credit card to cover the kids'
room. We charged nothing on the kids' room, and when we got our last day
statements, that is what they stated. Nothing on the kids room, a bit under
$160 on ours.

My credit card was charged $50 on the disembarkation day of the cruise. I
called Carnival repeatedly, and they repeatedly promised me a copy of my
statement, which I have never received. Then in January they told me it was
a mistake, a hold on my card but they would remove it. I never got the
credit. Now I called again, and they tell me oh it was because they could
not get the full charge on my husband's card (which I know to be untrue; he
spent $2500 on a new computer the week after the cruise and has plenty of
credit) and cannot explain why the charge is $50 higher than our statement,
except that I or my children must have purchased something, and that they
have sent a statement to me, on February 2nd (and she also said they sent
a statement to me in November.)



Can't you call the Credit Card company and contest it? I would expect
that would be the simple thing to do.