We booked the Azamara Quest B2B October, 2007. We had a total of 35 nights
booked on the Quest and their 'sister' cruise line with 2 cruises on RCCL
before and 1 on RCCL, after the Quest.
The ship was to have been refurbished and we were booked on the 1st and 2nd
cruise when the Quest came on line.
The Azamara Quest was NOT to be ready on time. They offered for us to take
what was to have been the 2nd and 3rd cruises for the same price.
Since we don't fly it entailed a 1600 mile to the port and since we could
not find replacement cruises that fit into our timetable we had to cancel
the other 4 cruises as well.
They were not even going to honor the onboard credit we had on the cruises
we had booked, much less any offer of a free cruise, in fact we still had to
pay for the insurance on the 5 cruises we had booked and had to cancel.
We are elite members of the Captain's Club and expected to be treated better
than that. We have spent a lot of money with that company and it is sad that
they wouldn't work to try to be fair to make us happy.
We now have B2B on Holland America, from a much closer port. We may never
book another cruise on Celebrity, RCCL or Azamara.
Splenda

"annie" wrote in message
ps.com...
I would be interested in hearing about your experiences with booking a
cruise on a ship that is in the process of being built and and will
not be ready for a year or more. I know of people who had booked a
cruise, the ship was not ready on time, and they received a refund of
their money PLUS a free cruise when the ship was ready or on another
ship. I cannot find any place that actually gives the details of what
would happen if the ship is not ready. I imagine this may vary by
cruise lines. Also, is there some website that you can actually
follow the progress of a new ship as it is being built. I am
particularly interested the Celebrity ships. Thanks for your input.