"Jenn" wrote in message
...
In article ,
(Yaofeng) wrote:

(Riaz Osmani) wrote in message
. com...
(Yaofeng) wrote in message
. com...
Either no one let NW know about this, what was described was untrue,
or it happened so few and far between that it wasn't a big deal. I
would have imagined NW would have lost so much business on that
route
that they would have to shut it down if what's said kept going on
and
on. The fact they are still operating that route says they still
must
be doing something right. It's a free market. Isn't it?

It is very well known among international passengers to and from
Detroit or MSP that Northwest's inflight experience on international
flights is the worst compared to what you get on many European, almost
all Asian and even other US carriers. It's not that NW tries to
provide decent service and fails. They don't even try. The flight
attendants are rude, careless and act like they are doing a favour to
paying customers. Their international fleet is still one of the oldest
and unexciting (no IFE, bad seats etc. on coach class). Their meal
service is a joke. Most Americans haven't flown internationally, much
less have flown a non-American airline and thus don't know what level
of service is now standard in International Economy Class on most of
them. Northwest seems content to cater to those passengers. God I wish
NW managers would read these comments.

Riaz


I doubt if anyone affliated with NW read this. Even if they do,
nothing is going to change the service as claimed. BS walks, money
talks. The only thing that will bring NW's attention, if their
service is really that bad, is to hit NW's pocket books (meaning
people stop flying NW). Nothing else will do, I am afraid.

It is a free market.

it is hard to imagine that NWA is worse than Air France on international
routes --


Just returned home two days ago. Flew NWA Pitsburgh to Detroit to Amsterdam
and home through Paris. Cabin crews was very professional, courteous and
friendly on all segments. Coming home from Paris FAs were happy to provide
extra juice or soft drinks anytime someone asked.

Ryan