On Wed, 15 Aug 2012 21:32:51 +0000 (UTC),
(Király) wrote:


Yes. The rental company may have reserved the car to a different
customer at 2:00, based on his 1:00 agreed return time. 2nd customer
shows up at 2:00 to pick up his car, but there's no car available,
so he gets mad and never rents from that company again. Rental company
then charges first customer an extra day for keeping the car for longer
than he said he would, which doen't begin to compensate rental agency
for the loss of customer #2's business. Customer 1's mistake results in
a lose-lose-lose situation for all three parties.

If the original customer picked it up at 3pm and expects to return it a
week later right up to 3pm, then he should have put the return time down
as 3pm. Not 1pm.

Generally it isn't individual vehicles that are reserved for
individual people unless it is a small rental location.