"John L" wrote in message
...
I believe the original poster was referring to call centres, & my
reply was to that post. Without stooping to personal abuse I stand by
my statements regarding Telcos & Banks.

Where was the personal abuse? (There is some now - you are clearly bot a
very logical thinker)

I'm not in the habit of
regularly calling my local textile group or footwear manufacturer for
banking information or registering complaints re lack of service
provided by my telco.

Uhh, no, and I guess you don't buy shoes at a Bank. Here's another one - you
don't ring your telco to cancel a cheque. What's this got to do with the
morality of moving low paid, low skill jobs offshore, which is the point you
tried to make? How is working in a call centre fundamentally different to
working in a shoe factory at a moral level?


I do have to do this on a regular basis due to
the pathetic service offered by the major banks & telcos in Australia.

I had the misfortune to contact a bank call centre last week, I got to
listen to a number of catchy Indian tunes after being put on hold
every time I asked a question as the operator had to refer to a
manager in Australia.

Idiots. Should have been playing Australian music. This is evidence only of
incompetence, which happens all over the world - unless you have some
(*cough*) moral objection to Indian music?


At least once a week I get a call from an overseas call centre trying
to convince me to change telcos (sometimes asking me to change to my
current carrier). I have a good ear for accents but have had to hang
up a number of times due to a complete inability to comperhend what
they are saying.

Again, this isn't a moral judgement on the call centre being overseas? Would
it be morally OK if they spoke perfect English (as some do?).


I'm interested if Peter agrees with outsourcing call centres, or is
simply employed in one of these industries as a manager & is trying to
justify their cost cutting actions in order to earn (productivity?)
bonuses at the expense of customer service.

John L.


No, I don't work in banking or telecommunications, or having anything to do
with call centres on a professional basis.

Yes, I agree with outsouring call centres offshore in principle (individual
cases need individual consideration). The increased global trade in services
has significant benefit to people in third world countries, and if it makes
services cheaper to purchase they are to the benefit of the Australian
consumer.

Any other position would be morally very hard to support. Shoes made in
Australia are of exceptional quality, but start at $300 or so. Do you buy
them? No, I bet you don't. When YOU are making the economic decision, you
decide to purchase the cheaper (and generally inferior) product manufactured
offshore in an outsourced facility. But then you claim the Banks are "the
greediest & most socially immoral
entities", for doing exactly what you have been doing for years. Does strike
me as somewhat hypocritical.