On 9/14/2011 1:35 AM, oldsarge (nospam) wrote:
Now I want people to tell me I'm nuts and am just a complainer. I paid for
an upgrade from deck 6 to deck 8. Well my cabin #8319 was located mid ship
right below the Lido deck where people sit in regular chairs at regular
tables. The space between the Lido deck and cabins below are NOT insulated.
For one week I had to endure terrible noises around the clock as tables and
chairs were scrapped across the wooden deck. I lodged several complaints.
They attempted to block off the area above my cabin at night but only
managed to block off the area above my balcony. They gave me a $80 credit
which I took as an insult. I also had two separate ship officers visit my
cabin and they validated my complaint. I'm writting to Carnival requesting
a refund of the upgrade fee plus compensation for having to endure that
cruise with little or no sleep. If you have doubts about this, book a mid
ship cabin on deck 8 below the Lido deck seating area just outside the
buffet area on the open deck. Never again will we sail Carnival. In
addition to the noise, the food was far below par from our last Carnival
cruise. Our cabin steward and one of the customer service reps were
outstanding in regards to my complaint.


A higher deck does not necessarily mean a "upgrade." It means that you
have a better view of things and pay a bit more for the higher decks.
You STILL need to look at the location of the cabins. I am sure you had
the option to take/not take the "upgrade." You took it; you can live
with it. Who offered the upgrade to you? Did you ask for it?

You say you lodged several complaints and even had two, not one, but two
ship's officers check your cabin. One wasn't enough? I have a feeling
you made your point very well. It appears that the crew did try its
best to lessen the noise. You know that if you move into a house next
to a railroad, you shouldn't expect the trains to stop running because
you don't like the rattling and noise. The same applies here.

How much of your opinion of the food is based on your having a "noisy"
cabin? Why did you even mention the food when your issue was about the
cabin you had? I wonder if you had a third ship's officer come to your
cabin that maybe, that officer could have shut down the Lido deck for
you! The $80 credit seems reasonable. You accepted the cabin
assignment. Period!