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Old September 23rd, 2011, 11:09 PM posted to rec.travel.cruises
Old Sarge[_3_]
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Posts: 14
Default Carnival Liberty - Cruise From Hell

On 9/14/2011 11:37 AM, R. F. Duffer wrote:
On 9/14/2011 1:35 AM, oldsarge (nospam) wrote:
Now I want people to tell me I'm nuts and am just a complainer. I paid
for
an upgrade from deck 6 to deck 8. Well my cabin #8319 was located mid
ship
right below the Lido deck where people sit in regular chairs at regular
tables. The space between the Lido deck and cabins below are NOT
insulated.
For one week I had to endure terrible noises around the clock as
tables and
chairs were scrapped across the wooden deck. I lodged several complaints.
They attempted to block off the area above my cabin at night but only
managed to block off the area above my balcony. They gave me a $80 credit
which I took as an insult. I also had two separate ship officers visit my
cabin and they validated my complaint. I'm writting to Carnival
requesting
a refund of the upgrade fee plus compensation for having to endure that
cruise with little or no sleep. If you have doubts about this, book a mid
ship cabin on deck 8 below the Lido deck seating area just outside the
buffet area on the open deck. Never again will we sail Carnival. In
addition to the noise, the food was far below par from our last Carnival
cruise. Our cabin steward and one of the customer service reps were
outstanding in regards to my complaint.


A higher deck does not necessarily mean a "upgrade." It means that you
have a better view of things and pay a bit more for the higher decks.
You STILL need to look at the location of the cabins. I am sure you had
the option to take/not take the "upgrade." You took it; you can live
with it. Who offered the upgrade to you? Did you ask for it?

You say you lodged several complaints and even had two, not one, but two
ship's officers check your cabin. One wasn't enough? I have a feeling
you made your point very well. It appears that the crew did try its best
to lessen the noise. You know that if you move into a house next to a
railroad, you shouldn't expect the trains to stop running because you
don't like the rattling and noise. The same applies here.

How much of your opinion of the food is based on your having a "noisy"
cabin? Why did you even mention the food when your issue was about the
cabin you had? I wonder if you had a third ship's officer come to your
cabin that maybe, that officer could have shut down the Lido deck for
you! The $80 credit seems reasonable. You accepted the cabin assignment.
Period!



1 - As for the ship's officers, I only personally requested one Guest
Services representative visit my cabin. The others came on their own.
Where did I say I personally invited all of them? You read too much
into my posting and assume too much.

2 - As for the cabin choice, NO, I had no input in the matter. Carnival
assigned that cabin to me. I worked with a vacation company we deal
with every year. I KNOW an upgrade is moving higher on the ship, but
you also failed to mention that an upgrade could also mean moving from
the front or back of the ship to the middle. That's what I did.

3 - My opinion of the food is based upon my last Carnival cruise on the
Victory. That cruise was excellent. I suggest you read reviews of
others on the same ship and dates I was on and read what they said about
the food. The BEST food on the ship was in Harry's, but we didn't eat
there. The second best was the Deli. The hot buffet wasn't hot at all
and the lines were too long.

4 - I wrote a cruise review and in that review the most glaring
complaint was the cabin noise. In reviews you also mention other areas
you didn't like.

5 - I had no choice but to accept the cabin. Besides, when looking at
the deck plans, it didn't show or indicate any moving tables and chairs
on the deck above. I would have expected the deck be insulated so as
not to be noisy in the cabins below. When I spend my hard earned money
it gives me the right to complain when I'm not satisfied, and neither
you or anyone else is going to tell me different, unless of course you
want to buy my next cruise.

6 - Now keep your fingers crossed that someone from Carnival sends you a
discount coupon for jumping all over me for something you know nothing
about. Were you in my cabin? Hell no.


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