mtravelkay wrote:



User 1.nospam wrote:

FWIW
Sometimes changing browsers will do the trick. I have had IE fail
several times on different pages...then I tried Netscape and the problems
disappeared....and vise versa.


I tested it with multiple browsers, then I called them and they found
the problem. It was interesting to find they had someone capable of
fixing it in the early hours. This was BEFORE I sent the post telling
the OP the phone numbers and email info, which were easily found in a
google search.

Yes, I went back there and the link was working.

I am not as impressed about fixing the problem (must still be a bit
frustrated...). For a site with as many people using it, if the contact
link goes dead for any reason, emails to the customer non-service
department go to zero and somebody (or some separate monitoring program
(like programs which monitor if a site is down)) should have noticed. This
is akin to having an airline telephone reservation center no longer having
any calls - it becomes painfully apparent in less than 1 minute. But then
again, Travelocity may view pages selling tickets as more important than
pages for customer service which produce no direct revenue and only
generate costs.

But I have to admit, searching for a different way with Google was very
clever. I actually like Travelocity and believe I am one of their very
first customers, but have never been impressed with responses to any
personal issue/problem I may ever have had. I would never have had the
courage to attempt to call them and tell them their site wasn't working.

Bernard Higonnet