On 11/23/2011 2:52 PM, Richard Greene wrote:
On 11/23/11 2:39 PM, in article , "Tom K"
wrote:

On 11/22/11 6:32 PM, Richard Greene wrote:
As some of you know, my last cruise with Carnival was a cruise from hell.
Our cabin was located just below the Lido Deck right under the wooden deck
portion where people sit on chairs at tables with metal legs. The dragging
of this furniture actually vibrated the walls of our cabin and the noise
didn't stop until around 2 a.m.. But then started back up around 6 when the
breakfast buffet opened.

I hardly got any sleep on that cruise. People have scolded me and have been
downright nasty to me for not doing research on the cabin location. How in
the heck was I supposed to know there was no insulation between those decks?

I filed a lengthy complaint on board and even had ship's officers visit my
cabin to hear the noise for themselves. This in fact validated my
complaint. In that the ship was of course sailing full, there were no other
cabins to put us in. I would have settled for an inside cabin if it was
quiet. We did have a balcony however.

People have said the Carnival doesn't give a damn about passenger complaints
as long as they can fill their ships. When we received our bill for on board
purchases, we noticed a credit for $80+ dollars which we figured was some
compensation for our uncomfortable cruise. I didn't stop there. Since we
booked the cruise through our vacation company - Interval International, I
lodged the same complaint with them. They said they would work on it for
me. I also received a call from someone at Carnival and I just knew they
wanted to sell us another cruise. Well that poor person got an ear full,
but she told me she would forward my complaint ahead to someone that could
do something about it.

A lady (Paulette) from Interval International called me one day and said she
knew I had some concerns about my cruise and she wanted to see what she
could do to get me some compensation from Carnival.

Well, a month later (today), she called to tell me that Carnival
acknowledged my complaint and is offering (get this), 10% discount on
another cruise with them AND wow, a $85.60 on board credit. That money plus
the money I was credited on board makes up for my upgrade fee. And since we
have already done the Western and Eastern Caribbean, Carnival doesn't go
anyplace else we want to go with with them. Our next cruise will be Panama
to Seattle IF we can find a ship that sails that route. Hopefully more than
one line does that on a repositioning. If not, we will settle to disembark
in Los Angeles. At any rate, I will do some extensive research and even if
it cost a few bucks more, we will be comfortable since this will be a 14 or
more day cruise. I might have to put my wife off in Panama City since she
said she may not be able to stand to be on board that long (smile).

I want to extend my wholeheartedly thanks to those of you that provided me
constructive advice and refrained from chewing my butt out for something
that was actually beyond my control. There are a lot of nice people in this
newsgroup, but there are also some twits. Where would this newsgroup be
without the twits? We do need a laugh now and then.

Until next cruise,

Rich

You have any friends who are lawyers who'd do a favor for you?

Have them send a letter to Carnival on their legal letterhead.

That's not necessary. It wasn't Carnival's or the crews fault for the
noise. There was no buffer between the decks. I just wanted them to
acknowledge the defect. I did not request or expect any compensation at
all, if you want to call 10% and $80 compensation.

It wasn't Carnival's fault? Who approved the plans to build the ship?
Don't tell me that the brass at Carnival couldn't figure out that the
cabins below that area would be subject to noise and require a buffer
between decks. I can't believe that they are that ignorant. I can
believe that they are that cheap.


--
Janet Wilder
Way-the-heck-south Texas
Spelling doesn't count. Cooking does.