fleet standards

The differences between ships amenities may seem unimportant, but very
frequent cruisers, get to like those amenities and miss them when they
are not there.

I met lots of the highest level of cruisers on board that commented on
missing canopies on the repeater party and less expensive champagne for
the top travel couple etc.

When waiters and dining room captains were questioned they blamed this
and other cutbacks on head office and said they were afraid to do any
extras as they may loose their job!

I remember when the staff felt they couldn't do enough for the passenger
to get great comments on the comment form, now they are in a "catch-22'
between management wanting them to get good msrks, by doing with less.


Gadget