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#1
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Ryanair ripoff
After booking a flight for 3 adults for a total of 201.60€, the email
confirmation arrived: PAYMENT DETAILS ********59.94 EUR Total Fare *******141.66 EUR Taxes, Fees & Charges ********30.00 EUR Passenger Fee: CC *******231.60 EUR Total Paid 30 Euros Passenger fee? For using a credit card? Is this still legal? T. |
#2
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Ryanair ripoff
Tom P wrote:
After booking a flight for 3 adults for a total of 201.60¤, the email confirmation arrived: PAYMENT DETAILS ********59.94 EUR Total Fare *******141.66 EUR Taxes, Fees & Charges ********30.00 EUR Passenger Fee: CC *******231.60 EUR Total Paid 30 Euros Passenger fee? For using a credit card? Is this still legal? Why wouldn't it be? They can surely charge what they want, and the fee is per passenger, not per transaction. I always figure in the card cost (maestro is a bit cheaper than credit, isn't it?) as part of the cost of the flight. You would have been shown the credit card fee before completing the transaction. -- (*) of the royal duchy of city south and deansgate www.davidhorne.net (email address on website) "The fact is that when I compose I never think of and never have thought of meeting the listener." -George Perle |
#3
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Ryanair ripoff
David Horne, _the_ chancellor (*) wrote:
Tom P wrote: After booking a flight for 3 adults for a total of 201.60€, the email confirmation arrived: PAYMENT DETAILS ********59.94 EUR Total Fare *******141.66 EUR Taxes, Fees & Charges ********30.00 EUR Passenger Fee: CC *******231.60 EUR Total Paid 30 Euros Passenger fee? For using a credit card? Is this still legal? Why wouldn't it be? They can surely charge what they want, and the fee is per passenger, not per transaction. How can a cc fee be per passenger? It is one transaction. I always figure in the card cost (maestro is a bit cheaper than credit, isn't it?) as part of the cost of the flight. You would have been shown the credit card fee before completing the transaction. It is not shown until the email confirmation arrives. I guess I should have read this to know what to expect- http://www.airlinequality.com/Forum/ryan.htm T. |
#4
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Ryanair ripoff
Tom P wrote:
David Horne, _the_ chancellor (*) wrote: Tom P wrote: After booking a flight for 3 adults for a total of 201.60¤, the email confirmation arrived: PAYMENT DETAILS ********59.94 EUR Total Fare *******141.66 EUR Taxes, Fees & Charges ********30.00 EUR Passenger Fee: CC *******231.60 EUR Total Paid 30 Euros Passenger fee? For using a credit card? Is this still legal? Why wouldn't it be? They can surely charge what they want, and the fee is per passenger, not per transaction. How can a cc fee be per passenger? To make more money? It is one transaction. They can charge what they want. I always figure in the card cost (maestro is a bit cheaper than credit, isn't it?) as part of the cost of the flight. You would have been shown the credit card fee before completing the transaction. It is not shown until the email confirmation arrives. Having booked dozens of times with them, this is certainly not the case. Are you _absolutely_ sure? If what you say is true, then all I can say is that you made a transaction for which you were overcharged. I suggest you contact your local authorities to complain- more productive than complaining here. People refer to 'hidden' charges- that is somewhat euphemistic- they are hidden (whenever possible) in the headline fares, but I've never _not_ known exactly what I'd be charged at the point of card purchase with Ryanair or any budget airline. I guess I should have read this to know what to expect- http://www.airlinequality.com/Forum/ryan.htm Ryanair's charging policies are notorious, and you could have read about them here over recent years... -- (*) of the royal duchy of city south and deansgate www.davidhorne.net (email address on website) "The fact is that when I compose I never think of and never have thought of meeting the listener." -George Perle |
#5
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Ryanair ripoff
Tom P wrote:
David Horne, _the_ chancellor (*) wrote: [] You would have been shown the credit card fee before completing the transaction. It is not shown until the email confirmation arrives. I guess I should have read this to know what to expect- I knew what to expect, and this post reminded me I need to go to a concert in Bonn in March. Just booked a flight to an airport allegedly near Dusseldorf (actually, an hour's ride on bus)- total cost of ticket before charge, as advertised, £10 each way, and then £4.75 each way for the card charge. Yes, that's expensive, yes, £20 is cheap- I put them both together in my mind, and get just under £30 for a trip booked under two months in advance. I think that's a very good deal, but it is limited to EU/EEA nationals travelling with no check-in luggage. I was entirely aware of the card charge prior to confirming. Can anyone else report if they didn't find out the card cost until _after_ they had completed the transaction? -- (*) of the royal duchy of city south and deansgate www.davidhorne.net (email address on website) "The fact is that when I compose I never think of and never have thought of meeting the listener." -George Perle |
#6
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Ryanair ripoff
Martin wrote:
On Wed, 21 Jan 2009 09:39:28 +0000, (David Horne, _the_ chancellor (*)) wrote: Tom P wrote: [] I guess I should have read this to know what to expect- http://www.airlinequality.com/Forum/ryan.htm Ryanair's charging policies are notorious, and you could have read about them here over recent years... Doesn't the EU say that the total charge has to be shown? The total charge _is_ shown. The other poster is claiming otherwise. With the advertising, I notice they say _from_ £10. This is technically true, if you are 0.01% of the population who uses visa electron. At least on the UK portal of their site, "passenger fees" is quite easy to find on the left hand side, and when you click on it- http://www.ryanair.com/site/EN/faqs.php?sect=CHARGES -- (*) of the royal duchy of city south and deansgate www.davidhorne.net (email address on website) "The fact is that when I compose I never think of and never have thought of meeting the listener." -George Perle |
#8
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Ryanair ripoff
Martin wrote:
On Wed, 21 Jan 2009 10:08:35 +0000, (David Horne, _the_ chancellor (*)) wrote: Tom P wrote: David Horne, _the_ chancellor (*) wrote: [] You would have been shown the credit card fee before completing the transaction. It is not shown until the email confirmation arrives. I guess I should have read this to know what to expect- I knew what to expect, and this post reminded me I need to go to a concert in Bonn in March. Just booked a flight to an airport allegedly near Dusseldorf (actually, an hour's ride on bus)- total cost of ticket before charge, as advertised, £10 each way, and then £4.75 each way for the card charge. Yes, that's expensive, yes, £20 is cheap- I put them both together in my mind, and get just under £30 for a trip booked under two months in advance. I think that's a very good deal, but it is limited to EU/EEA nationals travelling with no check-in luggage. I was entirely aware of the card charge prior to confirming. Can anyone else report if they didn't find out the card cost until _after_ they had completed the transaction? It's hidden and called a handling fee Not when you're booking the ticket- that is what the OP has claimed. It is clear before you buy the ticket. I just did it! -- (*) of the royal duchy of city south and deansgate www.davidhorne.net (email address on website) "The fact is that when I compose I never think of and never have thought of meeting the listener." -George Perle |
#9
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Ryanair ripoff
Martin wrote:
On Wed, 21 Jan 2009 10:22:25 +0000, (David Horne, _the_ chancellor (*)) wrote: Martin wrote: On Wed, 21 Jan 2009 09:39:28 +0000, (David Horne, _the_ chancellor (*)) wrote: Tom P wrote: [] I guess I should have read this to know what to expect- http://www.airlinequality.com/Forum/ryan.htm Ryanair's charging policies are notorious, and you could have read about them here over recent years... Doesn't the EU say that the total charge has to be shown? The total charge _is_ shown. The other poster is claiming otherwise. I did wonder if what you see depends on where you are when you make a booking. I wondered if the OP was paying attention. I can't imagine Germany (for example) allows charges to be added that you're not aware of any more than the UK does. With the advertising, I notice they say _from_ £10. This is technically true, if you are 0.01% of the population who uses visa electron. At least on the UK portal of their site, "passenger fees" is quite easy to find on the left hand side, and when you click on it- http://www.ryanair.com/site/EN/faqs.php?sect=CHARGES I don't know about it being quite easy I wouldn't say it was difficult. but a FAQ isn't the correct place to specify a fee but it is a very good pace to hide a fee. All charges are supposed to be up front. But as Tim pointed out, there's an easy way around that. Similarly, you'll be forced to pay more if you're not an EU/EEA citizen. SImilarly, the charge will depend on whether or not you check-in luggage, and all the airlines that do so get around that by advertising the 'no luggage' price. Their website reminds me of an Advent calendar. I don't disagree with that, but the question here in my mind at any rate is not about Ryanair's methods of hiding fees, but whether or not it was possible to complete a transaction without knowing exactly what you were paying. I don't think that would be legal. -- (*) of the royal duchy of city south and deansgate www.davidhorne.net (email address on website) "The fact is that when I compose I never think of and never have thought of meeting the listener." -George Perle |
#10
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Ryanair ripoff
"Tom P" kirjoitti ... After booking a flight for 3 adults for a total of 201.60€, the email confirmation arrived: PAYMENT DETAILS ********59.94 EUR Total Fare *******141.66 EUR Taxes, Fees & Charges ********30.00 EUR Passenger Fee: CC *******231.60 EUR Total Paid 30 Euros Passenger fee? For using a credit card? Is this still legal? T. You totally paid almost four times the total fare. I am totally puzzled. |
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