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steinbrenner wrote:
Yankees 5, Tampa 1, bottom of 4th. http://www.kxtv.com/storyfull1.asp?id=8017 Passengers Criticize Norwegian Cruise Line's New Hawaii Tour Norwegian Cruise Lines says it is working hard to improve service on a new series of inter-island cruises around Hawaii. The otherwise well- regarded line has been generally panned by customers who took the cruises this summer. The criticism concerns the cruise line's newly christened ship Pride of Aloha. In July, the ship, which flies an American flag and carries and American crew, began offering cruises around all five Hawaiian Islands. Vacationers say Hawaii was great, but the service on the ship left a lot to be desired. "Our room was dirty. There were fuzzballs under the beds. The counters were dirty. The bathrooms were dirty. The shower curtain was moldy," said cruise passenger Kathy Hackley, who lives in Auburn. Hackley said she and her mother waited two hours or longer for meals to be served. They finally gave up and bought fast food on shore. It wasn't what she expected when she paid $4,723.44 to book their cruise. Travel agent Judi Stiles has heard similar tales from her own clients. She blames the crew, which she said was not well-trained in cruise line standard service. "Inexperienced, young, cocky, don't know how to say 'Yes, sir' and don't know how to serve a plate," said Stiles. "That's what's happening A written statement from Norwegian Cruise Lines reads, in part: "... the company has faced a number of start-up challenges... and would like to apologize for that." The cruise line is offering Hackley and other dissatisfied customers 20 percent off any future cruise. Hackley says she's not interested, but some other local travelers have decided not to cancel cruises this fall because they believe the company can work out the problems in Hawaii. The ship's having an American crew is probably most of the problem. The international crews on most cruises are a lot of what makes a cruise fun and adds a special flavor to the vacation. Also, it appears, the international crews are more willing to do their jobs in a professional manner, even though some of the jobs are somewhat menial in nature. |
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Passengers Criticize NCL's New Hawaii Tour!!!
Yankees 5, Tampa 1, bottom of 4th.
http://www.kxtv.com/storyfull1.asp?id=8017 Passengers Criticize Norwegian Cruise Line's New Hawaii Tour Norwegian Cruise Lines says it is working hard to improve service on a new series of inter-island cruises around Hawaii. The otherwise well- regarded line has been generally panned by customers who took the cruises this summer. The criticism concerns the cruise line's newly christened ship Pride of Aloha. In July, the ship, which flies an American flag and carries and American crew, began offering cruises around all five Hawaiian Islands. Vacationers say Hawaii was great, but the service on the ship left a lot to be desired. "Our room was dirty. There were fuzzballs under the beds. The counters were dirty. The bathrooms were dirty. The shower curtain was moldy," said cruise passenger Kathy Hackley, who lives in Auburn. Hackley said she and her mother waited two hours or longer for meals to be served. They finally gave up and bought fast food on shore. It wasn't what she expected when she paid $4,723.44 to book their cruise. Travel agent Judi Stiles has heard similar tales from her own clients. She blames the crew, which she said was not well-trained in cruise line standard service. "Inexperienced, young, cocky, don't know how to say 'Yes, sir' and don't know how to serve a plate," said Stiles. "That's what's happening A written statement from Norwegian Cruise Lines reads, in part: "... the company has faced a number of start-up challenges... and would like to apologize for that." The cruise line is offering Hackley and other dissatisfied customers 20 percent off any future cruise. Hackley says she's not interested, but some other local travelers have decided not to cancel cruises this fall because they believe the company can work out the problems in Hawaii. |
#3
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wrote in message ... http://www.kxtv.com/storyfull1.asp?id=8017 Passengers Criticize Norwegian Cruise Line's New Hawaii Tour Norwegian Cruise Lines says it is working hard to improve service on a new series of inter-island cruises around Hawaii. The otherwise well- regarded line has been generally panned by customers who took the cruises this summer. The criticism concerns the cruise line's newly christened ship Pride of Aloha. In July, the ship, which flies an American flag and carries and American crew, began offering cruises around all five Hawaiian Islands. Vacationers say Hawaii was great, but the service on the ship left a lot to be desired. Travel agent Judi Stiles has heard similar tales from her own clients. She blames the crew, which she said was not well-trained in cruise line standard service. "Inexperienced, young, cocky, don't know how to say 'Yes, sir' and don't know how to serve a plate," said Stiles. "That's what's happening The ship's having an American crew is probably most of the problem. The international crews on most cruises are a lot of what makes a cruise fun and adds a special flavor to the vacation. Also, it appears, the international crews are more willing to do their jobs in a professional manner, even though some of the jobs are somewhat menial in nature. If you read all the reviews you'll find out it's not the crew. Most all pax that have written reviews have stated the american workers are busting their butts but they are short about 300 crewmembers. That is the main problem and the inedible buffet food. It's like trying to play a football game with your team only fielding 7 men instead of 11. They are just going to get overwhelmed. Bill |
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We certainly got wonderful service from the American crew on our
cruise on the former American Hawaii's old SS Independence in 2000. (Even if the food wasn't so great.) On Fri, 10 Sep 2004 02:14:58 GMT, "William Coleman" wrote: If you read all the reviews you'll find out it's not the crew. Most all pax that have written reviews have stated the american workers are busting their butts but they are short about 300 crewmembers. Mike Christie mike [at] csquared [dot] com |
#5
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And, the American crew is not going to be willing to work 70+ hours a
week 6+ days a week and even if they were NCL could not afford to pay them to do it. Our waiter on our last cruise (Celebrity) indicated he worked 'at least' 70 hours a week and many more on top of that to take on extra duties that furthered his career. He served breakfast, lunch, two seating at dinner, plus served the senior officers in a 3rd seating that wound up about 2AM. All that for $3.50pp/pd I think NCL will sink the whole project in a year and re-flag/re-name the ship. They are getting slammed across their entire brand for the unsolveable problems on one ship. -D "William Coleman" wrote in message news:C680d.337$AM3.144@trndny02... wrote in message ... http://www.kxtv.com/storyfull1.asp?id=8017 Passengers Criticize Norwegian Cruise Line's New Hawaii Tour Norwegian Cruise Lines says it is working hard to improve service on a new series of inter-island cruises around Hawaii. The otherwise well- regarded line has been generally panned by customers who took the cruises this summer. The criticism concerns the cruise line's newly christened ship Pride of Aloha. In July, the ship, which flies an American flag and carries and American crew, began offering cruises around all five Hawaiian Islands. Vacationers say Hawaii was great, but the service on the ship left a lot to be desired. Travel agent Judi Stiles has heard similar tales from her own clients. She blames the crew, which she said was not well-trained in cruise line standard service. "Inexperienced, young, cocky, don't know how to say 'Yes, sir' and don't know how to serve a plate," said Stiles. "That's what's happening The ship's having an American crew is probably most of the problem. The international crews on most cruises are a lot of what makes a cruise fun and adds a special flavor to the vacation. Also, it appears, the international crews are more willing to do their jobs in a professional manner, even though some of the jobs are somewhat menial in nature. If you read all the reviews you'll find out it's not the crew. Most all pax that have written reviews have stated the american workers are busting their butts but they are short about 300 crewmembers. That is the main problem and the inedible buffet food. It's like trying to play a football game with your team only fielding 7 men instead of 11. They are just going to get overwhelmed. Bill |
#6
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And, the American crew is not going to be willing to work 70+ hours a
week 6+ days a week and even if they were NCL could not afford to pay them to do it. Our waiter on our last cruise (Celebrity) indicated he worked 'at least' 70 hours a week and many more on top of that to take on extra duties that furthered his career. He served breakfast, lunch, two seating at dinner, plus served the senior officers in a 3rd seating that wound up about 2AM. All that for $3.50pp/pd I think NCL will sink the whole project in a year and re-flag/re-name the ship. They are getting slammed across their entire brand for the unsolveable problems on one ship. -D "William Coleman" wrote in message news:C680d.337$AM3.144@trndny02... wrote in message ... http://www.kxtv.com/storyfull1.asp?id=8017 Passengers Criticize Norwegian Cruise Line's New Hawaii Tour Norwegian Cruise Lines says it is working hard to improve service on a new series of inter-island cruises around Hawaii. The otherwise well- regarded line has been generally panned by customers who took the cruises this summer. The criticism concerns the cruise line's newly christened ship Pride of Aloha. In July, the ship, which flies an American flag and carries and American crew, began offering cruises around all five Hawaiian Islands. Vacationers say Hawaii was great, but the service on the ship left a lot to be desired. Travel agent Judi Stiles has heard similar tales from her own clients. She blames the crew, which she said was not well-trained in cruise line standard service. "Inexperienced, young, cocky, don't know how to say 'Yes, sir' and don't know how to serve a plate," said Stiles. "That's what's happening The ship's having an American crew is probably most of the problem. The international crews on most cruises are a lot of what makes a cruise fun and adds a special flavor to the vacation. Also, it appears, the international crews are more willing to do their jobs in a professional manner, even though some of the jobs are somewhat menial in nature. If you read all the reviews you'll find out it's not the crew. Most all pax that have written reviews have stated the american workers are busting their butts but they are short about 300 crewmembers. That is the main problem and the inedible buffet food. It's like trying to play a football game with your team only fielding 7 men instead of 11. They are just going to get overwhelmed. Bill |
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#8
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You bet! I am sure the folks LOVE to be told they have to pay
$10/pp/pd for service that is not acceptable to them. And, the crew is very happy I am sure at not getting any 'additional' tips when 15%-20% is standard in the US. It* is a very interesting look into the global economy. Most average Americans are not exposed directly to the massive difference in the standard (and cost) of living of the 3rd world. A cruise is one way to peek over the wall and look at the other side; a place where $3.50/pp/pd as wages plus room and board is enough to provide for your family, put your kids through higher education, support your parents, bothers, sisters, etc. Just, fair, ethical? Not for me to say. Reality? No doubt about it. -D *being on a non-US cruise ship and/or seeing the difference in service levels between the US NCL ship and others Dillon Pyron wrote in message . .. On 11 Sep 2004 10:31:12 -0700, (dep_blueman) wrote: But don't you think that the $70 "service charge" hurts, too? |
#9
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"dep_blueman" wrote in message om... You bet! I am sure the folks LOVE to be told they have to pay $10/pp/pd for service that is not acceptable to them. And, the crew is very happy I am sure at not getting any 'additional' tips when 15%-20% is standard in the US. It* is a very interesting look into the global economy. Most average Americans are not exposed directly to the massive difference in the standard (and cost) of living of the 3rd world. A cruise is one way to peek over the wall and look at the other side; a place where $3.50/pp/pd as wages plus room and board is enough to provide for your family, put your kids through higher education, support your parents, bothers, sisters, etc. Just, fair, ethical? Not for me to say. Reality? No doubt about it. -D *being on a non-US cruise ship and/or seeing the difference in service levels between the US NCL ship and others Dillon Pyron wrote in message . .. On 11 Sep 2004 10:31:12 -0700, (dep_blueman) wrote: But don't you think that the $70 "service charge" hurts, too? If the crew isn't very happy not receiving additional tips who do they have to blame? They must have been told at the outset that tips weren't required by the pax on this ship. At least that's the way NCL lead the public to believe. Bill -- visit my Caribbean Princess website www.cruisingthecaribbeanprincess.com |
#10
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I really don't know what they were told by NCL but I would GUESS that
they were told that they would be paid $X a month + room and board + any tips they receive. Tips are not required in the vast majority of eating establishment in the US but they are expected by the service staff. Try stiffing your waiter and see how excited he/she is the next time you come in ....just don't eat the gumbo! -D "William Coleman" wrote in message news:HmP0d.1459$IO5.830@trndny04... If the crew isn't very happy not receiving additional tips who do they have to blame? They must have been told at the outset that tips weren't required by the pax on this ship. At least that's the way NCL lead the public to believe. Bill |
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