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Air NZ crew heads home alone after LA suicide
Air NZ crew heads home alone after LA suicide
25.02.2004 By LOUISA CLEAVE Thirteen Air New Zealand cabin crew members were flown home from the United States without their passengers after witnessing a suicide on their way to work. Passengers booked on flight NZ3 from Los Angeles to Auckland on Sunday were put on other Air New Zealand flights after the incident, said Ed Sims, general manager international airline. The crew was in a minibus on the way to LAX when a person jumped off an overbridge and landed on their vehicle. The person then fell on the highway into the path of traffic. Mr Sims said the crew went to assist but the person was dead and they were "faced with a horrific scene". The highway was closed while emergency services removed the body and the crew assisted before continuing to LAX, he said. The pilots had travelled separately to the airport. Air New Zealand said it was notified "within minutes" of the incident and a chief medical officer liaised with the crew, their in-flight service director and the airport manager. Some staff were visibly shaken, said Mr Sims. "Although some of them said they were okay to undertake their shift on NZ3, it was possible delayed shock might set in. Therefore, the airline was not prepared to put their wellbeing and customer service delivery and safety at risk." The decision was made to fly the Boeing 747-400 back to Auckland with only the 13 crew and in-flight service director on board. An airline spokesman said the cost of flying the aircraft home without passengers would have been "up to $50,000". Mr Sims said the passengers due to fly on NZ3 would have experienced delays of up to four hours. http://www.nzherald.co.nz/storydispl...ection=general |
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Air NZ crew heads home alone after LA suicide
a b c wrote:
Air NZ crew heads home alone after LA suicide 25.02.2004 By LOUISA CLEAVE Thirteen Air New Zealand cabin crew members were flown home from the United States without their passengers after witnessing a suicide on their way to work. Passengers booked on flight NZ3 from Los Angeles to Auckland on Sunday were put on other Air New Zealand flights after the incident, said Ed Sims, general manager international airline. The crew was in a minibus on the way to LAX when a person jumped off an overbridge and landed on their vehicle. The person then fell on the highway into the path of traffic. Mr Sims said the crew went to assist but the person was dead and they were "faced with a horrific scene". Gee. What a precious lot. I guess they will need counseling on some sunny beach for a month before they return to work. Talk about a pampered group of workers. |
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Air NZ crew heads home alone after LA suicide
All credit to Air New Zealand for their sensitivity to the crew's mental
well being. I wonder how the delayed passengers felt or if it was explained to them at al? Either way, airline management deserve credit for putting the well being of their personnel above the monetary cost of bringing them home. It must have been a logistical nightmare. db "a b c" wrote in message . .. Air NZ crew heads home alone after LA suicide 25.02.2004 By LOUISA CLEAVE Thirteen Air New Zealand cabin crew members were flown home from the United States without their passengers after witnessing a suicide on their way to work. Passengers booked on flight NZ3 from Los Angeles to Auckland on Sunday were put on other Air New Zealand flights after the incident, said Ed Sims, general manager international airline. The crew was in a minibus on the way to LAX when a person jumped off an overbridge and landed on their vehicle. The person then fell on the highway into the path of traffic. Mr Sims said the crew went to assist but the person was dead and they were "faced with a horrific scene". The highway was closed while emergency services removed the body and the crew assisted before continuing to LAX, he said. The pilots had travelled separately to the airport. Air New Zealand said it was notified "within minutes" of the incident and a chief medical officer liaised with the crew, their in-flight service director and the airport manager. Some staff were visibly shaken, said Mr Sims. "Although some of them said they were okay to undertake their shift on NZ3, it was possible delayed shock might set in. Therefore, the airline was not prepared to put their wellbeing and customer service delivery and safety at risk." The decision was made to fly the Boeing 747-400 back to Auckland with only the 13 crew and in-flight service director on board. An airline spokesman said the cost of flying the aircraft home without passengers would have been "up to $50,000". Mr Sims said the passengers due to fly on NZ3 would have experienced delays of up to four hours. http://www.nzherald.co.nz/storydispl...section=news&t hesubsection=general |
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Air NZ crew heads home alone after LA suicide
On Mon, 01 Mar 2004 08:57:47 +1300, Mutlley
wrote: Gee. What a precious lot. I guess they will need counseling on some sunny beach for a month before they return to work. Put it the other way around. If they had done nothing and continued as usual, can you see the scene in the courtroom where one of the passengers disliked the service for some reason and decided to sue? Bearing in mind they were flying out of litigation central? Wise move to spend $50k and avoid possibly much more. Cheers Alan |
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Air NZ crew heads home alone after LA suicide
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Air NZ crew heads home alone after LA suicide
Alan wrote:
On Mon, 01 Mar 2004 08:57:47 +1300, Mutlley wrote: Gee. What a precious lot. I guess they will need counseling on some sunny beach for a month before they return to work. Put it the other way around. If they had done nothing and continued as usual, can you see the scene in the courtroom where one of the passengers disliked the service for some reason and decided to sue? Bearing in mind they were flying out of litigation central? Wise move to spend $50k and avoid possibly much more. Cheers Alan So what's new.??? In 1990 when I flew from LA to NZ via ANZ we were one day late leaving. Boy did the cabin crew bitch that they were going to lose a day Skiing. Needles to say the service was not **** hot as it was on the way over ..Don't think anyone sued them.. |
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Air NZ crew heads home alone after LA suicide
"Mutlley" wrote in message ... a b c wrote: Air NZ crew heads home alone after LA suicide 25.02.2004 By LOUISA CLEAVE Thirteen Air New Zealand cabin crew members were flown home from the United States without their passengers after witnessing a suicide on their way to work. Passengers booked on flight NZ3 from Los Angeles to Auckland on Sunday were put on other Air New Zealand flights after the incident, said Ed Sims, general manager international airline. The crew was in a minibus on the way to LAX when a person jumped off an overbridge and landed on their vehicle. The person then fell on the highway into the path of traffic. Mr Sims said the crew went to assist but the person was dead and they were "faced with a horrific scene". Gee. What a precious lot. I guess they will need counseling on some sunny beach for a month before they return to work. Talk about a pampered group of workers. Pampered ?? Really? So you would return to work and just dismiss it as an unhappy event? Wow - now that's impressive. If you want to really consider workers having a lend of the system then consider the many thousands of working days are lost each year by people taking sickies due entirely to their overindulgence of alcohol - and having someone else pay them for their day off. John |
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Air NZ crew heads home alone after LA suicide
David Bailey wrote:
All credit to Air New Zealand for their sensitivity to the crew's mental well being. I wonder how the delayed passengers felt or if it was explained to them at al? Either way, airline management deserve credit for putting the well being of their personnel above the monetary cost of bringing them home.**It*must*have been a logistical nightmare. db The safety of passengers could have also been at stake.....given how distracted the cabin crew could/would have been. |
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Air NZ crew heads home alone after LA suicide
Mutlley wrote:
Gee.**What*a*precious*lot.**I*guess*they*will*need *counseling*on*some sunny beach for a month before they return to work. Talk about a pampered group of workers. Not at all. Had an emergency situation developed on their flight, a distracted cabin crew could well have not noticed until too late - placing the safety of everyone at risk. A small chance....but at what point do you decide the risk isn't worth it? Air NZ hasn't lost a plane for decades. |
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Air NZ crew heads home alone after LA suicide
John Ewing wrote:
Pampered ??**Really? So you would return to work and just dismiss it as an unhappy event? Wow - now that's impressive. Mutley isn't known for being the sensitive type. |
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