Elder-unfriendly Philippine Airlines

Greetings!
I am Rodolfo D. Aniceto (72 years old) from Pampanga. I am related to
his Most Rev. Paciano B. Aniceto, DD. We are holding GUM/MNL/GUM
ticket. Ako po ay na off load last 28 July 2007 from Manila. My wife
and I traveled together. She is a handicap passenger and on wheelchair
with catheter. She underwent cataract surgery two weeks back.

My It's about experience started when I check-in at 730pm for GUM and
your staff NING said that I cannot be boarded because I hold a non-
revenue ticket as they are only accepting revenue passengers without
any other reason but that. I told her what PAL Guam office told me
that I will not encounter any problem and my booking was ok and
confirmed with seat assignments but she would not hear me as she said
they do not honor anything from Guam. I even have it my booking
reconfirmed. I asked for her complete name but she refused to answer
me. She just told me that I cannot be boarded that's all. She was
affront rude and disrespectful. She asked me to get out of the line
and wait if I want. She can check-in my incapacitated wife can be
boarded without any problem.

Why is your staff overly rude and disrespectful? We waited until the
closure of the counter for Guam. Unfortunately, we were not taken in
for consideration and compassion. We were not minded at all. The
porter brought us to counter 13 for the reschedule for the following
day. They gave us a gift of rebooking NUF free. Was it my problem to
get into this dilemma? Your staff at counter 13 shouted and told me
that her transaction will be long and we cannot wait for her. It was
good thing that the guy occupying counter 11 observed what has
happened and called us to assist and help. He gave us sorry head
shake when I said I was off-loaded for no valid explanation except
that I am a non-revenue ticket holder. That was already 10pm. We did
not have our dinner and my pitiful wife was so stressed out and
hungry. My problem was where the hell will we stay and rest until
your 10:20pm flight for the following day? Throbbing pain and anger
ang feeling ko for the inconsideration you gave my wife and me. We
finally ate at 2am.

I did not ask and begged for the ticket. I won the promo and in our
excitement we decided to buy another for my wife and what a presumably
happy homecoming experience turned out be a miserable incident. Had I
known that I will be overly bothered using the ticket they awarded me
- I will refuse the free travel outright.

We do not deserve your appalling treatment.

The following day your customer relations officers (duty officer
should be helping pax like me at 6am)but was never available. Only
the guards were there. Where are they? The Guards are your customer
relations officers as they feed and keep giving me numbers to call
(879-5698/5916/5918/5917/5920/8558000) that are neither working or a
fax phone or just ringing.

Finally at 930am, someone answered and handed it to a certain Rene
Reyes, who talked to me and said that I cannot be boarded as the
flight was over booked and my priority is PD8 meaning that my ticket
is bookable but can be off loaded anytime without any notice. If I
want to be boarded I need to change my priority code to N with the VP
and that will be very hard, she said. And will still wait til
Monday.

I was also advise that my wife was off-loaded due to an immigration
problem and the counter people were the only ones who knew about it.
How can that be possible, we never had the chance to reach the
Immigration due to my outright bumped off. She was not off-loaded in
the first place. She is incapacitated and will need someone to assist
her to go the Immigration.

Why all these problems cropped up and presumed when it was just a
plain classic case of an unexplained off-loading a promo winner of a
non-rev ticket? Very good Advertisement.

FYI, we are green card holders and her passport expires in 2011 and
our documents are inorder.

We are poor elderly passengers but we are not beggars to be push
around the way you did to my wife and me.

This is a pitiful and deplorable experience for someone who housed
and accommodated your staff out of kindness for months (Agnes
Buenaventura and another male person from your PAL Sales office in
Manila) from an unknown environment years ago when they were assigned
in Guam without any compensation.

Why is respect for elders out-dated and obsolete?

Are your staff foreign to compassion and consideration?

Are these the kind of high-tech training they get now?

The slogan "It's about experience" that you are very proud to claim
was made sure was done to us.

Mine will be My Pal's Pathetic Experience (MYPalPAc EX).

I know you will do nothing about my My Pal's Pathetic Experience.

Now I know that your airline represents mga PINOY na mayabang at
bastos and your airline is elder-unfriendly. You made us feel that we
are nothing. That you do not need our business. Ayaw ninyo ng bother
na walang monetary na kapalit. You all do not believe in respect and
sincerity.

Kaya nga "It's about experience". Good or bad it's still about
experience.

Bastos kayo! Wala kayong respect.
You have no regard for the elderly.
May you experience the extreme thoughtlessness and insensitivity you
provided my wife.

CAPITAL BASTOS kayo MGA TAGA PHILIPPINE AIRLINES.
I REFUSE TO BE A FILIPINO KUNG KASAMA KO KAYO
MGA TAGA PHILIPPINE AIRLINES.
NAKAKAHIYA KAYO!

I will refuse PAL TICKET UNTIL I die.

Thank you and GOD Bless!



Rodolfo D. Aniceto
I am listed in Guam directory.
Promo Winner / Whiner