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#21
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my mexican riviera cruise
Nonny
You ae so right The mexico thing had to be diverted for a few weeks then its now probably safer to go to Mexico then to stay in the USA Since the illegals are here getting free medical treatement So anything is good to give back but a option to cancel really is good enough the abbreviated cruise, then they deserve more than a $100 credit. �When they KNOW that most of Mexico is closed due to illness, then boarding passengers and diverting them in the other direction changes the entire nature of their product and if they don't offer total refunds, then they should give some pretty heavy compensation to their guests, IMHO. -- Nonny |
#22
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my mexican riviera cruise
On May 5, 1:33�pm, Nonnymus wrote:
kerry ambler wrote: they gave 3 options. cancel for a full refund. cruise and receive $350 o/b credit per balcony and $350 towards a future cruise, �$100 pp o/b for 3rds and 4ths in cabin. or change to a different cruise and get $150 o/b credit. there were also a few promotions available to some people (resident specials and senior rates). �we booked this group over 2 years ago so our prices were pretty low anyways. That sounds fair to me. �It's a shame the cruise was changed, but it sounds as if the line was trying to do the right thing. -- Nonny If you think health care is expensive now, wait until you see what it costs when it's free! - P.J. O'Rourke she did not tell you that this cruise had a Hex on it from the beginning cause they booked it then they chartered the dang thing out and kicked them to the curb. SO its been alot of work for Kerry She has given and given to the clients, so there should be no complaints. SHe will be g;ad I bet when the cruise is done you start losing your excitement when its alot of troubl;e I think she should have a dozen BBC's OH did we tell you they do not have them any longer? G |
#23
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my mexican riviera cruise
"Nonnymus" wrote in message ... kerry ambler wrote: nonny, my son and his family are on this cruise with us and they live in seattle. they are flying to caliofnria (actually for a wedding) and then cruising home. the worst part is we all wanted tropical sun and we're getting 58 degrees and showers. then after returning to LA they will go to disneyland. Kerry, I've said before that I don't always agree with cruise lines changing the itinerary and not 1) giving passengers the right to decline the cruise or 2) offering a significant discount. Of course, that wouldn't apply if the change was due to something UNKNOWN happening after the ship had departed. It would apply to known problems such as issues with the ship itself (propulsion failure on previous cruise, disease aboard the ship), ports closed due to previous storm damage or disease (as in this case), political or economic circumstances or other things the line knew about before boarding passengers. Sure, things happen on a cruise and the lines cannot be held responsible for something that occurs after they've embarked the passengers. However, when HAL damages a propeller in St. Maartin one week and has to eliminate ports and let the passengers endure terrible vibration during the abbreviated cruise, then they deserve more than a $100 credit. When they KNOW that most of Mexico is closed due to illness, then boarding passengers and diverting them in the other direction changes the entire nature of their product and if they don't offer total refunds, then they should give some pretty heavy compensation to their guests, IMHO. -- Nonny If you think health care is expensive now, wait until you see what it costs when it's free! - P.J. O'Rourke Hi Nonny, I agree with your point and your logic, clearly the cruise experience is changed dramatically. I wonder, though, what we sign up for when booking a cruise. I seem to recall wording that the ports or sequence can be changed due to circumstances, etc., etc. While we don't expect to end up in Seattle on a Mexican cruise, does the cruise line owe us refunds if they follow the contract? What would be nice to do and what they are required to do might be very different, and after all, they write the rules. We do have the power of writing the check, but what are the alternatives? My 21' ski boat doesn't make for a fun cruise to Acapulco. Anybody got any ideas or is any cruise better than no cruise at all? Harry Cooper |
#24
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my mexican riviera cruise
suz, tell me you're kidding me. i am so looking forward to my BBC's. they
didn't have them on the 2/19 sailing but that was because everything was free. and they didn't want to mess with the blenders. I WANT MY bbc'S. now some people on our roll call are saying they got price adjustments and kept their O/B credits. then later they posted again and said oops. credits gone. each time i hear of a price drop i have to stop everything and check it out. i'm sooo tired. "Susette" she did not tell you that this cruise had a Hex on it from the beginning cause they booked it then they chartered the dang thing out and kicked them to the curb. SO its been alot of work for Kerry She has given and given to the clients, so there should be no complaints. SHe will be g;ad I bet when the cruise is done you start losing your excitement when its alot of troubl;e I think she should have a dozen BBC's OH did we tell you they do not have them any longer? G |
#25
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my mexican riviera cruise
Seehorse Video wrote:
Hi Nonny, I agree with your point and your logic, clearly the cruise experience is changed dramatically. I wonder, though, what we sign up for when booking a cruise. I seem to recall wording that the ports or sequence can be changed due to circumstances, etc., etc. While we don't expect to end up in Seattle on a Mexican cruise, does the cruise line owe us refunds if they follow the contract? What would be nice to do and what they are required to do might be very different, and after all, they write the rules. We do have the power of writing the check, but what are the alternatives? My 21' ski boat doesn't make for a fun cruise to Acapulco. Anybody got any ideas or is any cruise better than no cruise at all? Harry Cooper To my way of thinking, the dividing line between the contract wording and what has happened to some is whether the changes were known for a reasonable time prior to the cruise. If a ship has an engine malfunctioning and it will take 4 weeks before drydock, I'm of the impression that some lines will still board passengers and change the itinerary because of the malfunction. To me, that's wrong. If weather, a malfunction or unforseen circumstances happen during a cruise, that's legitimate and no cause for passengers to become upset. The dividing line, to me, is whether the line know of a mandatory change beforehand and could offer the passengers a refund or other compensation for the change. -- Nonny If you think health care is expensive now, wait until you see what it costs when it's free! - P.J. O'Rourke |
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