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When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!! ------ 2tDMpvDi
I would perfer that you don't try to intrerpret my moral standpoint,
as you appear to have missed the point of the original post. I was referring to the morality of banks & telcos outsourcing call centres as the original post referred to. I have personal knowledge of both these industries, & helping oversea economies is their lowest priority, in fact it isn't even taken into consideration. Their sole aim is to reduce costs & increase their share price, once again at the expense of the Australian workforce & their customer service. John L. On Sun, 28 Mar 2004 20:56:02 +1000, "Peter Webb" wrote: John L was clearly arguing about the morality of outsourcing; I was just identifying that his argument was incorrect. You are looking at this from a business perspective of whether the lower quality of the service justifies the lower cost ... this is a case by case argument. If its something that requires local knowledge, then maybe it isn't a good prospect for an offshore call centre - like your application. The single best thing the rich West can do for the world's poor is to give them jobs. Trade in services is particularly attractive, as it allows the development of an urban middle class. Moving call centres off-shore is far better than giving aid to the recipient country ... |
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