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Cheaptickets drops the ball, and refuses to pick it up
CheapTickets.Com drops the Ball. Hard. And refuses to pick it up.
In mid-November I contacted CheapTickets.com for two tickets, at the end of May, from London to Atlanta. They offered me a London/Chicago/Atlanta flight. I sent all my details, including my credit card number, and received an email stating "Your flight is confirmed" for both legs. No more from them. In April, I checked with Air India because I wondered if the flight time might have been changed. I was told that my reservation had been cancelled. Air India knew not why, and referred me to Cheap Tickets. In thirty five minutes of increasingly heated discussion with the outsourced reps and supervisors in Western Australia, no one could tell me why the flight had been cancelled. I was told that it was my fault for not contacting Air India, although nothing in their email or website said that it was necessary: I had assumed, foolishly they implied, that "Your flight is confirmed" meant that my flight was confirmed. My wife tried again, for another twenty five minutes, and got the same runaround. One supervisor said that they had sent an email telling us of the cancellation ( but not why). We did not get it. When she asked him to send a copy he said he would, but we have not gotten it either. We had to get to Atlanta, so it meant a new ticket. The fare had, of course, gone up several hundred dollars since the November booking. And then, multiplying the anger, the fare went up again while I was talking to them. Cheaptickets.com has lost my business. You might wish to consider my experience and look elsewhere. |
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