Hawaiian airlines bad service

If you're flying to Hawaii do your best to avoid using Hawaiian
airlines. These *******s completely ruined my vacation. Here is a
list of things that happened to me and why I suggest YOU not use them.

1. Crushed my bag so badly in handling that they cracked my notebook
computer in half and squeezed every bottle of shampoo and toothpaste
all over my luggage

2. Rude customer service they completely ignored me at counter when I
brought it to their attention that my baggage had been crushed. It
actually looked like it was hydraulically crushed in a conveyor belt
system.

3. Charged me $100 to change flight date, the women on the phone
screwed up my flight date by 10 hours. Customer service would not help
me. Result: I spent the last night of my vacation with my girl friend
sleeping on a bench out in the rain. Yes they kicked us out of the
terminal!!!

4. Rude customer service!!!! When I told them they made a mistake
about the date change they said it was my fault!!!! When I asked the
supervisor (who referred to himself as a different name than that on
his ID bag) who I had talked to on the phone about the flight change
he refused to help me identify the women.

5. Oh and just for your information they now charge $5 to watch the
in-flight movies

So what has this to do with rec.travel.asia?


On 11 Nov 2003 21:32:17 -0800, (Granola Bar) wrote:

If you're flying to Hawaii do your best to avoid using Hawaiian
airlines. These *******s completely ruined my vacation. Here is a
list of things that happened to me and why I suggest YOU not use them.

1. Crushed my bag so badly in handling that they cracked my notebook
computer in half and squeezed every bottle of shampoo and toothpaste
all over my luggage

If you were so dumb as to put a notebook in checked luggage, you got
exactly what you deserved.


2. Rude customer service they completely ignored me at counter when I
brought it to their attention that my baggage had been crushed. It
actually looked like it was hydraulically crushed in a conveyor belt
system.

A. what counter? For claims in baggage or their check in counter?

B. the airlines don't control conveyor belts in airports typically,
the airport authorities do.


3. Charged me $100 to change flight date, the women on the phone
screwed up my flight date by 10 hours. Customer service would not help
me. Result: I spent the last night of my vacation with my girl friend
sleeping on a bench out in the rain. Yes they kicked us out of the
terminal!!!

A. do you have any idea of how many people try to blame airlines for
"wrong" reservations? Everyone trying to scam them. What proof do
you have that is was the airline's fault?

B. ever hear of airport security and 9/11? Why didn't you get a
hotel?


4. Rude customer service!!!! When I told them they made a mistake
about the date change they said it was my fault!!!! When I asked the
supervisor (who referred to himself as a different name than that on
his ID bag) who I had talked to on the phone about the flight change
he refused to help me identify the women.

Judging from this rant, it probably was because of your attitude.
Airlines have dispute resolution services for these types of
complaints. It's not the supervisor's job to do that, so it's no
surprise he didn't help you.


5. Oh and just for your information they now charge $5 to watch the
in-flight movies

That has a lot to do with your complaint doesn't it?

5. Oh and just for your information they now charge $5 to watch the
in-flight movies

That has a lot to do with your complaint doesn't it?



Listen I've been flying for years, this airline has to be the worst
I've yet to fly on. I've flown on at least 7 other airlines while
working as a consultant and not ONCE have I ever experienced this kind
of rude customer service. I'll do my best to warn others of my
experience with this airline.

If you're flying to Hawaii do your best to avoid using Hawaiian
airlines. These *******s completely ruined my vacation.

Crushed my bag so badly in handling that they cracked my notebook
computer in half

#################
Anyone knows YOU DON'T PUT A COMPUTER IN LUGGAGE.
###############
I spent the last night of my vacation with my girl friend
sleeping on a bench out in the rain

###############
Go get a motel ya cheapskate.
############
oh and just for your information they now charge $5 to watch the
in-flight movies
#############
If you'd had your computer with you you could've watch a DVD on it. BG