US Airways - It's not just lost luggage anymore.

Still wondering why US Air is at the bottom of the list?

http://www.usatoday.com/travel/fligh...=58834968.blog

Airline sends 83-year-old woman to Puerto Rico instead of Florida
An 83-year-old woman flying home to Tampa from New York was accidentally put
on the wrong flight earlier this week, a mistake that sent her to Puerto
Rico instead of back to Florida, according to the St. Petersburg (Fla.)
Times. The switcheroo came on Monday, when the woman -- Elfriede Kuemmel --
was returning to Tampa on a US Airways flight. Kuemmel's daughter, who was
not traveling with her, had contacted the airline to request her mother be
given a wheelchair and assistance reaching her flight.
Keummel successfully boarded her flight on New York, but the Times says
"things went wrong in Philadelphia, where (she) was supposed to switch
planes." Keummel's daughter tells the Times she thinks the Tampa and San
Juan flights both departed from the same gate out of Philadelphia, and that
the snafu occurred when her mother got in line for the wrong flight. "As
much as they make you go through, I just don't understand it," daughter Vera
tells the Times. "Not that she needed to be hand-held, but you'd think
someone would take her under their wing. It's just unbelievable."

US Airways spokeswoman Valerie Wunder confirmed the mistake to the Times,
adding that the airline wasn't sure why Keummel was able to board the San
Juan flight despite having a boarding pass for the Tampa flight. "We are
looking into what we could've done on our end to prevent that," Wunder tells
the paper. US Airways put Keummel up in a San Juan hotel for the night, then
returned her to Tampa -- via Charlotte -- on Tuesday, all in first class.

In article ,
"Jim Davis" wrote:


adding that the airline wasn't sure why Keummel was able to board the San
Juan flight despite having a boarding pass for the Tampa flight.
This is the most disconcerting part.

"Kurt Ullman" wrote in message
...
In article ,
"Jim Davis" wrote:


adding that the airline wasn't sure why Keummel was able to board the San
Juan flight despite having a boarding pass for the Tampa flight.

This is the most disconcerting part.

Yeah, that's par for US Air. They sent her luggage to Tampa, and sent *her*
to San Juan.