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#1
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Avoid Delta and Atlanta
We are Europeans living near Birmingham and have often business and personal
friends visiting us. In recent months, we have heard from 2 couples and several single travelers that European travel agencies are warning to stay away from Delta (long waiting times at check-in and poor service, particulaly eastbound over the Atlantic) and Atlanta ( very slow arrival clearance with baggage that has to be recovered, handled and checked in again. Long lines in front of uninterested customs people etc.) Why are Atlanta and Delta singled out? |
#2
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Avoid Delta and Atlanta
Well, it confirms my own experience. I have been flying out of Atlanta to
Frankfurt/Germany quite frequently for more then 15 years. AFAIK, Delta has declared bankruptcy and seems to operate with a minimum of service persons. I have switched to Lufthansa for most of my travel to Europe, but last week I tried Delta's new service to Düsseldorf / Germany. Check-in in Atlanta took 1.5 hours just to get the luggage weighted and then you still get your luggage back and have to go to another counter and wait again! During the long night flight not a single flight attendent showed up to even offer a cup of water! I used to love Delta........ "Herb Ludwig" wrote in message news We are Europeans living near Birmingham and have often business and personal friends visiting us. In recent months, we have heard from 2 couples and several single travelers that European travel agencies are warning to stay away from Delta (long waiting times at check-in and poor service, particulaly eastbound over the Atlantic) and Atlanta ( very slow arrival clearance with baggage that has to be recovered, handled and checked in again. Long lines in front of uninterested customs people etc.) Why are Atlanta and Delta singled out? |
#3
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Avoid Delta and Atlanta
My 3c worth:
Ever since reading this group I can' stop wondring about the number of posts suggesting that Airline X is worth less than all others, or Airport B is worth less than all olthers. Guys, please understand that you are reporting individual experiences, and even if you flew, say, once a month, they will remain individual experiences. Only a well-designed and impartial survey could really differentiate between airlines and airports Such surveys do exist, although I don't have a link at hand. In the particular case of airline and and airport, Delta is no worse than any other major US airline; bankrupcy or no bankrupcy. I was recently on an Air France flight where the flight attendants closed themselves off behind curtains immediately after serving dinner and were very angry if someone tried to lift the curtain to ask them for something. "Don't you see we are having dinner?" was one response. The other was "Don't you see we are having rest?" Some crews are better than others within one airline -- I had previously experienced very good service on AF, so I really won't generalize on this single experience. As for checking in luggage, yes, you have to get it weighted and then you have to carry it yourself for TSA inspection. But this has nothing to do with Delta -- it's a federal requirement. All other airlines in the US are currently obliged to do the same. So guys, tried to grow up a little and look at things from a distance. There is no question that the overall standard of air travel have declined immensely in recent years. But singling out particular airlines and/or airports really needs some solid statistical data. Otherwise, it just serves the purpose of venting your individual frustrations, however justified, and is thus completely unhelpful to other members of this group. Again, this was my 3c worth. jrk Hanna Lahy wrote: Well, it confirms my own experience. I have been flying out of Atlanta to Frankfurt/Germany quite frequently for more then 15 years. AFAIK, Delta has declared bankruptcy and seems to operate with a minimum of service persons. I have switched to Lufthansa for most of my travel to Europe, but last week I tried Delta's new service to Düsseldorf / Germany. Check-in in Atlanta took 1.5 hours just to get the luggage weighted and then you still get your luggage back and have to go to another counter and wait again! During the long night flight not a single flight attendent showed up to even offer a cup of water! I used to love Delta........ "Herb Ludwig" wrote in message news We are Europeans living near Birmingham and have often business and personal friends visiting us. In recent months, we have heard from 2 couples and several single travelers that European travel agencies are warning to stay away from Delta (long waiting times at check-in and poor service, particulaly eastbound over the Atlantic) and Atlanta ( very slow arrival clearance with baggage that has to be recovered, handled and checked in again. Long lines in front of uninterested customs people etc.) Why are Atlanta and Delta singled out? |
#4
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Avoid Delta and Atlanta
wrote:
In the particular case of airline and and airport, Delta is no worse than any other major US airline; bankrupcy or no bankrupcy. I was recently on an Air France flight where... = I agree. Extrapolating one bad experience, like one marriage, to an entire fleet (or gender) don't make a whole lot of sense, without a valid statistical sample. As for checking in luggage, yes, you have to get it weighted and then you have to carry it yourself for TSA inspection. But this has nothing to do with Delta -- it's a federal requirement. All other airlines in the US are currently obliged to do the same. = At Virgin Atlantic in Orlando, I had to hand carry my luggage out the door we just came in to hand it off to a screener. With Virgin, like most airlines, allowing online check-in, at least we didn't have to wait in the 1.5-hour line. It was well worth the inconveniece of finding an internet service at my destination for our return flight. Besides, that way, I could lord it over the fools in the long-line and feel superior to them, even tho I was in the same sardine-class cabin. |
#5
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My issue with DL ( Avoid Delta and Atlanta)
DL seems to have this idea that nobody would ever wish to SLEEP while
traveling with them. Passengers on their SJC-ATL red-eye are subject to movies and in-flight video "entertainment" through most of the flight, even though the vast majority are pulling blankets over their heads and trying to shield their eyes from the flickering screen. No chance of grabbing any naps while connecting at ATL either - all the terminals are brightly lit 7/24, have repeated announcements over the PA, muzak and TV's blaring around the clock. The only reason I would fly Delta at all is because I can get NW miles - CO is a much preferable alternative. :O| "Rog'" wrote in message . .. wrote: In the particular case of airline and and airport, Delta is no worse than any other major US airline; bankrupcy or no bankrupcy. I was recently on an Air France flight where... = I agree. Extrapolating one bad experience, like one marriage, to an entire fleet (or gender) don't make a whole lot of sense, without a valid statistical sample. As for checking in luggage, yes, you have to get it weighted and then you have to carry it yourself for TSA inspection. But this has nothing to do with Delta -- it's a federal requirement. All other airlines in the US are currently obliged to do the same. = At Virgin Atlantic in Orlando, I had to hand carry my luggage out the door we just came in to hand it off to a screener. With Virgin, like most airlines, allowing online check-in, at least we didn't have to wait in the 1.5-hour line. It was well worth the inconveniece of finding an internet service at my destination for our return flight. Besides, that way, I could lord it over the fools in the long-line and feel superior to them, even tho I was in the same sardine-class cabin. |
#6
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My issue with DL ( Avoid Delta and Atlanta)
"Stan de SD" wrote:
DL seems to have this idea that nobody would ever wish to SLEEP while traveling with them. Passengers on their SJC-ATL red-eye are subject to movies and in-flight video "entertainment" through mostt... God forbid that an airline should actually provide entertainment for insomniacs, who would alternatively, complain about the lack of same. ... the vast majority are pulling blankets over their heads and trying to shield their eyes from the flickering screen. Ever hear of eye-shades or dark glasses? No chance of grabbing any naps while connecting at ATL either - all the terminals are brightly lit 7/24, have repeated announcements over the PA, muzak and TV's blaring around the clock... Perhaps they do not want you to sleep thru the boarding of your next flight? Alternatively, we'd hear complaints about how dark and lifeless it is. |
#7
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My issue with DL ( Avoid Delta and Atlanta)
Stan de SD wrote:
DL seems to have this idea that nobody would ever wish to SLEEP while traveling with them. It is a question of airline philosophy. An airline whose core operations are trans pacific flights will have a core personality/philosophy that includes dealing properly with long ahuls and overnight flights and this transcends to all their operations. But an airline whose core operations are domestic or relatively short/medium haul flight will not see its few true long haul influence service levels for the rest of the airline. It is also a battle of marketing. If you run some overnight flight with "lights out" to let people sleep, some people will bitch that there was no movie/service and that they couldn't sleep. And that looks bad despite being the right thing to do. Remember that some people are not used to overnight flighst and cannot sleep on aircraft, so they need to be kept entertained. (But there are still ways to show a movie with the lights out, still ways to serve meal/drinks right after takeoff to allow the most shut eye afterwards. But it is a question of the service managers setting such policies and ensuring crews are aware of them. |
#8
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Avoid Delta and Atlanta
Why are Atlanta and Delta singled out?
Delta being in bankruptcy probably has something to do with it. Atlanta being the busiest airport in the country also probably has something to do with it. If possible, connect through Cincinnati (CVG), as it is much less busy than Atlanta (ATL). The queues at CVG are not near as long. Pete |
#9
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Avoid Delta and Atlanta
Some of those samaritan-type City of Atlanta downtown helpers
might/oughtabe re-positioned to the airport during the busiest times if the situation is as cruddy as it appears to be, though I suppose the regular employees whom are being layed-off or kept from getting over-time would not agree. Hey, it's only an idea--not necessarily realistic nor adaptive to Delta's crisis situation. I think the State should subsidize 'em in any legal, helpful ways we can, though I'll fly Air Tran to save a buck, and, helle yes, I'm a fool-hypocrite. Pete wrote: Why are Atlanta and Delta singled out? Delta being in bankruptcy probably has something to do with it. Atlanta being the busiest airport in the country also probably has something to do with it. If possible, connect through Cincinnati (CVG), as it is much less busy than Atlanta (ATL). The queues at CVG are not near as long. Pete |
#10
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Avoid Delta and Atlanta
In article ,
Herb Ludwig wrote: In recent months, we have heard from 2 couples and several single travelers that European travel agencies are warning to stay away from Delta (long waiting times at check-in and poor service, particulaly eastbound over the Atlantic) and Atlanta ( very slow arrival clearance with baggage that has to be recovered, handled and checked in again. Long lines in front of uninterested customs people etc.) Delta is a fairly mediocre airline, but certainly no worse than European carriers. As for Atlanta, it's a model of efficiency and good customer service compared to a big European airport (with very few exceptions like Schiphol). |
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