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#1
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Bad experience at motel - got money back
I had a bad experience, told below, at a motel and demanded my money
back for that night in May. On September 10, I was told that the amount would be credited to my credit card. MY LAST STATEMENT: My credit card statement shows the charge of [more than $150] is back. If I have not received a check from you or you have not credited my account by the time I receive my next statement, I will tell what you did on the net and file suit to get my money back. It is up to you to keep it simple and avoid costs that will be mre than what you already owe me. I don't care what you do as long as that charge is canceled. How your corporation is structured is not my concern. You created it, you deal with it. INTERJECTION: I received several unresponsive messages from the corporation over a period of months. ORIGINAL STATEMENT: We arrived the evening of Friday, May 28 and happily got the room location we requested. Before going out for the evening, we reported to the woman at the desk that the wash basin was slow to drain and might need a bit of plunging. She wrote a note that we did not see. Saturday morning, I reported to the man at the desk that the wash basin was slow to drain and might need a bit of plunging. When we got back, around midnight, the wash basin was very dirty as if it had been filled and allowed to drain without cleaning it after it had dried. The man at the desk came to the room to see what we found. We showed him how fast the lavatory filled, i.e., how slowly it drained. A few hours after going to bed Saturday, we were awakened by the sound of pouring water. Even though it was nearly empty when we went to bed, the wash basin had filled and was pouring onto the floor. I called the desk and a woman soon came to the room to bail the water, apparently using the coffee maker's beaker as it was missing when I went to use it. Three times I had to tell her to "Don't talk to us!" as it was not obvious to her that we were trying to sleep. Sunday we were moved to a room that we regarded as inconvient (they called it "an upgrade"). We were not happy with its location. We were out shortly after noon and returned around midnight. The room had not been cleaned! Because your negligence denied us a night of peaceful sleep and the loss of time it took to move to an inconveniently-located room, we shall not pay the sum of [more than $150] for Saturday night. We trust that you understand and agree that the corrected bill is [a lesser amount]. We like your place and would stay there again but we were very unhappy with our Memorial Day week-end stay. |
#2
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"Lew Serbin" wrote in message om... I had a bad experience, told below, at a motel and demanded my money back for that night in May. On September 10, I was told that the amount would be credited to my credit card. Yes I was overcharged at a US motel, complained, refused to sign the credit slip and was told that they would run the correct amount later. They, of course, just presented the original slip and when I complained to my credit card company they said that as it was an overseas transaction there was nothing that they could do (I think that they lied, but that's another issue!). It was only a matter of a few dollars so I forget it, but I have never stayed in that chain again. It was a Comfort Inn which does have an operation in Europe so they've lost all that potential business for the sake of a few dollars. Smart business sense, not! Oh, what's my point? we'll they'll probably do the same to you tim |
#3
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"Lew Serbin" wrote...
I had a bad experience, told below, at a motel and demanded my money back for that night in May. On September 10, I was told that the amount would be credited to my credit card. My credit card statement shows the charge of [more than $150] is back. Many chain hotels in the U.S. are not owned by the chain, but franchisees, who do not expect you back, and so do not care about individual complaints. When the power went out for 4 hrs at a resort, their reply to me was, "To Bad. Its an act of God, and not our fault." You may also have better luck with harassing the corporation. When I stayed at a Radisson that had on-going construction noise, I complained to the chain's CS center and received a voucher for a free night, anywhere in the U.S. You could also try disputing the charge with your CC issuer. [R] |
#4
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"Lew Serbin" wrote...
I had a bad experience, told below, at a motel and demanded my money back for that night in May. On September 10, I was told that the amount would be credited to my credit card. My credit card statement shows the charge of [more than $150] is back. Many chain hotels in the U.S. are not owned by the chain, but franchisees, who do not expect you back, and so do not care about individual complaints. When the power went out for 4 hrs at a resort, their reply to me was, "To Bad. Its an act of God, and not our fault." You may also have better luck with harassing the corporation. When I stayed at a Radisson that had on-going construction noise, I complained to the chain's CS center and received a voucher for a free night, anywhere in the U.S. You could also try disputing the charge with your CC issuer. [R] |
#5
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When I refused a charge with the Knights Inn, in Corpus Christi, Texas
becaus there was not hot water, I did not have to pay it. On the other hand, when I refused a charge at the Isle of Capri Hotel in Lake Charles, Louisiana, due to having the wrong sized sheet on my bed, they did protest it and I ended up having to pay. It's the luck of the draw I think. Em The first half of our lives is ruined by our parents, and the second half by our children. --- Clarence Darrow (make that YOUR children). |
#6
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"Auntie Em" wrote in message ... When I refused a charge with the Knights Inn, in Corpus Christi, Texas becaus there was not hot water, I did not have to pay it. On the other hand, when I refused a charge at the Isle of Capri Hotel in Lake Charles, Louisiana, due to having the wrong sized sheet on my bed, they did protest it and I ended up having to pay. It's the luck of the draw I think. Sheraton in Seattle. The toilet was slow to drain, I had to flush it twice to make it work. I didn't think anything of it and went off for the day. Came back and found they wanted to give me $50 in compensation, without me asking! nice one. Travelodge near Southampton, England, was an airlock in the plumbing, made a noise which meant I couldn't get to sleep, got one night refunded and moved for the other two. Travelodge at Edinburgh. Fan in the bathroom would not turn off, again no sleep. I complained before I went to bed but they were unable to move me, I got £10 compensation, upgraded to £15 when told them how stupid it was that just because it was 5pm they were unable to get someone out to fix it. £15 was okay but I think I should have gotten a full refund, was £70 in total. Jurys Inn at Birmingham. Room was not cleaned, bed not made. I complained to the desk and they said it would be fixed before I got back at night. Got back and it wasn't. I complained again but didn't want to move rooms. I wrote an email complaint once I got home and they rang me up to aplogise and gave me a full refund. Whenever I've got money back it was down to the hotel to do. I didn't wait until afterwards and then demand a refund without it being agreed beforehand. My biggest problem in hotels is noise, and in city centres and next to Motorways that can often be difficult to avoid. |
#7
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"Auntie Em" wrote in message ... When I refused a charge with the Knights Inn, in Corpus Christi, Texas becaus there was not hot water, I did not have to pay it. On the other hand, when I refused a charge at the Isle of Capri Hotel in Lake Charles, Louisiana, due to having the wrong sized sheet on my bed, they did protest it and I ended up having to pay. It's the luck of the draw I think. Sheraton in Seattle. The toilet was slow to drain, I had to flush it twice to make it work. I didn't think anything of it and went off for the day. Came back and found they wanted to give me $50 in compensation, without me asking! nice one. Travelodge near Southampton, England, was an airlock in the plumbing, made a noise which meant I couldn't get to sleep, got one night refunded and moved for the other two. Travelodge at Edinburgh. Fan in the bathroom would not turn off, again no sleep. I complained before I went to bed but they were unable to move me, I got £10 compensation, upgraded to £15 when told them how stupid it was that just because it was 5pm they were unable to get someone out to fix it. £15 was okay but I think I should have gotten a full refund, was £70 in total. Jurys Inn at Birmingham. Room was not cleaned, bed not made. I complained to the desk and they said it would be fixed before I got back at night. Got back and it wasn't. I complained again but didn't want to move rooms. I wrote an email complaint once I got home and they rang me up to aplogise and gave me a full refund. Whenever I've got money back it was down to the hotel to do. I didn't wait until afterwards and then demand a refund without it being agreed beforehand. My biggest problem in hotels is noise, and in city centres and next to Motorways that can often be difficult to avoid. |
#8
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Mark Hewitt wrote: My biggest problem in hotels is noise, and in city centres and next to Motorways that can often be difficult to avoid. I have the same problem - super-keen hearing - although traffic noises, or something steady like a noisy exhaust fan, don't bother me if I'm really tired. What really gets to me is loud music from someone's television or radio, and that's seldom a problem in the hotels where I stay. (If it's really loud, a complaint to the management gets results.) I've never been able to use the earplugs they sell to shut out noise, but I travel with a small electronic gadget that emits "white" noise, or a variety of soothing sounds (ocean waves, etc.). I have a larger one at home, because neighbors in the next building are night-owls and listen to TV late at night. I find them quite effective, and well worth the price. |
#10
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"EvelynVogtGamble(Divamanque)" wrote in message ... something steady like a noisy exhaust fan, Strange because constant traffic noise I can deal with. But a constant fan noise, from building A/C or whatever (the type of which you often find just outside hotel windows) I just can't deal with and get no sleep at all! I guess it's because at home we have traffic but no fans :-) |
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