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#51
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Air New Zealand vs. Qantas
"geezer" wrote in message ... And more to the point, ANZ would not have been in the market for Ansett, had the Aus govt not reneged on the "Open Skies" agreement. More to the point, Brierley and Cushing got greedy - a 50% share of an entity tightly run/controlled by the neighbours up north-west, would have been far better than a 100% share of a shambles. That their gamble/subtle blackmail backfired on them is past history. The saddest part of the whole sorry affair is this - had NZ let SQ get the other 50% of AN on offer, both NZ and AN would more than likely be very healthy beasts right about now, and a significant force with the muscle and knowhow of SQ behind them. NZ in particular would have been HUGE winners. As for reneging on open skies, Part 3 of SAM was the only reneging, although that was rectified 4 years ago between Anderson & Gosche. NZ does indeed have the rights to fly domestically in AU as well as unlimited oncarriage from AU to third countries. Hardly "restrictive", what?? That they don't currently do so is probably understandable given the amount of animus toward them still prevalent on this side of the puddle. Currently we have Qantas and other Aus airlines who can and do enter our domestic market at will while NZ carriers are shut out of Australia's, which unfortunately has become quite typical of the way Australia does business with nZ Absolute & complete utter rubbish. If NZ wanted to operate Oz domestics in it's own right, it has the permissions to do so, and has had so for some time now - 1996 from memory. That they took the easy option and opted for 50% of AN instead, was probably a sensible move originally, given the amount of capital and infrastructure NZ would have had to invest in to start Oz domestics. The same domestic carriage rights is true for any N.Z. airline, even Origin Pacific if they wanted to enter here. NZ tried to do the oncarriage thing, creating a mini-hub in BNE, but that failed miserably, and they haven't tried anything similar since. The fact that they don't, along with the fact that they don't currently serve Oz domestic, doesn't mean that they "can't". From the DOTRS website: THE AUSTRALIA/N.Z. OPEN SKIES AGREEMENT AT A GLANCE The main provisions of the ratification and MoU a · Australian and New Zealand international airlines will be able to operate unrestricted international services across the Tasman and continue those services beyond to third countries. · Australian and New Zealand owned airlines will be able to operate unrestricted services across the Tasman and domestic services in both countries, subject to safety approvals. · Australian and New Zealand international airlines will be able to operate dedicated freight services from either Australia or New Zealand to third countries. For example, a New Zealand international carrier could operate a freight service from Australia without flying through a New Zealand port at any stage of the journey. · All international services will continue to operate to and from designated international airports. The existing customs, immigration, and quarantine restrictions will not be affected by the agreement. · Airlines will make commercial decisions on the number of services they operate and the destinations they serve. Airlines will no longer have to obtain government approval for their airfares, subject to Australia’s legislative processes. · Australia and New Zealand will examine the possibility of introducing seventh freedom traffic rights for passenger services. The introduction of seventh freedom rights would allow (for example) an Australian international carrier to operate from New Zealand to a third country without flying to an Australian port at any stage of the journey. All of the above were contained in a joint statement from Anderson (AU) and Gosche (N.Z.) as Transport Ministers of the time. |
#52
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Air New Zealand vs. Qantas
devil wrote in message ...
On Sun, 22 Feb 2004 17:48:06 +0000, Uncle StoatWarbler wrote: On Sat, 21 Feb 2004 21:30:23 -0500, james_anatidae wrote: All other things being equal (price, time, route) which would you prefer to fly? Neither. Cathy Pacific beats them both hands-down. Who is she? Having flown about 50000 miles a year for the last 12 years IMHO Air NZ has the worst service I've ever encountered. It's expensive. The service can only be described as sullen and the food/IFO is rubbish. Having them delay a flight to Singapore so they could go via Sydney because the earlier Sydney flight was cancelled, arriving 6 hours late in Changi having missed my connecting flight to Amsterdam and being told by the ground staff that my ticket didn't gurantee me a flight or an arrival time and not being given any compensation has permanently alienated me. Cathay Pacific or Singapore Airlines for me everytime. |
#53
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Air New Zealand vs. Qantas
devil wrote in message ...
On Sun, 22 Feb 2004 17:48:06 +0000, Uncle StoatWarbler wrote: On Sat, 21 Feb 2004 21:30:23 -0500, james_anatidae wrote: All other things being equal (price, time, route) which would you prefer to fly? Neither. Cathy Pacific beats them both hands-down. Who is she? Having flown about 50000 miles a year for the last 12 years IMHO Air NZ has the worst service I've ever encountered. It's expensive. The service can only be described as sullen and the food/IFO is rubbish. Having them delay a flight to Singapore so they could go via Sydney because the earlier Sydney flight was cancelled, arriving 6 hours late in Changi having missed my connecting flight to Amsterdam and being told by the ground staff that my ticket didn't gurantee me a flight or an arrival time and not being given any compensation has permanently alienated me. Cathay Pacific or Singapore Airlines for me everytime. |
#54
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Air New Zealand vs. Qantas
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#55
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Air New Zealand vs. Qantas
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#56
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Air New Zealand vs. Qantas
"Brian Harmer" wrote I wonder to what extent the service you receive reflects your attitude to them. I have never had anything but cheerful friendly service from Air NZ. I don't do anything like your mileage, but in my experience with Air NZ staff, they treat you in a friendly and courteous way. The food was neither much better, nor much worse than other lines. While what you suggest is very human Brian, good customer service should be independant of the customer... Cheers, Brenton |
#57
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Air New Zealand vs. Qantas
"james_anatidae" wrote However, it is worth remembering that businesses do fail. And it shouldn't be the job of goverments to prop them up. It should be if it's in the public good. Define "public good". Everytime a business fails, people loose their jobs, and of course this is an issue for them. However, Australia still has air travel, and it is actually *cheaper* now that Ansett is gone. I am failing to see the problem for the *public* here.... Cheers, Brenton |
#58
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Air New Zealand vs. Qantas
BTMO wrote:
"Brian Harmer" wrote I wonder to what extent the service you receive reflects your attitude to them. I have never had anything but cheerful friendly service from Air NZ. I don't do anything like your mileage, but in my experience with Air NZ staff, they treat you in a friendly and courteous way. The food was neither much better, nor much worse than other lines. While what you suggest is very human Brian, good customer service should be independant of the customer... No it shouldn't. The 'customer' from hell should get the bare minimum or less. Normal/'nice' customers should get more. Sadly enough, in reality it is sometimes the reverse, because staff is 'afraid' of TCFH. Been there, done that, got the T-shirt (both ways). Frank "Who has been in customer service all of his working life." Slootweg |
#60
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Air New Zealand vs. Qantas
wrote in message . ..
On 23 Feb 2004 14:28:09 -0800, (Wonderferret) wrote: devil wrote in message ... On Sun, 22 Feb 2004 17:48:06 +0000, Uncle StoatWarbler wrote: On Sat, 21 Feb 2004 21:30:23 -0500, james_anatidae wrote: All other things being equal (price, time, route) which would you prefer to fly? Neither. Cathy Pacific beats them both hands-down. Who is she? Having flown about 50000 miles a year for the last 12 years IMHO Air NZ has the worst service I've ever encountered. It's expensive. The service can only be described as sullen and the food/IFO is rubbish. Having them delay a flight to Singapore so they could go via Sydney because the earlier Sydney flight was cancelled, And this makes sense. Cargo makes more $$ for the airline than passengers. arriving 6 hours late in Changi having missed my connecting flight to Amsterdam and being told by the ground staff that my ticket didn't gurantee me a flight or an arrival time and not being given any compensation has permanently alienated me. Must have been a real cheap fare basis ticket if you could not be moved over to another airline. A ticket *does not automatically* guarantee you to be moved to another airline. A ticket is a contract to get you from point a to point b. They can put you on a slow boat and as long as it got you there, they have fulfilled their part of the contract. Out of curiosity, do you carry travel insurance? Cathay Pacific or Singapore Airlines for me everytime. Cath Hmm Google appears to have double posted me It was a full fare ticket organized in a hurry for a meeting in Amsterdam. I did get another flight but had a 12 hour unplanned stay in Singapore. The offer of a hotel room to get some rest would have been appreciated but as I said previously Air NZ were extremely disinterested and unhelpful. The booked flight should have gone Changi to Amsterdam. The replacement ... Karachi, Delhi and Bombay then Amsterdam. Thanks Air NZ. |
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