When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!! _____ XDBaoNIQv

I recently had a technical issue with Netware, and called their tech assist
line. Good connection, well-spoken fellow, knew his stuff, dealt with the
problem effectively. He had a slight Indian accent, and for his offhand
reference to the local time was about 12 hours off from mine, it was a good
bet that he was in India. That fellow is making a good professional working
wage for his local circumstances, and anyone who has been to India knows
that it just costs a lot less to live there than here in the USA. I'm not
fully prepared to say that it's simply greed for a company to give a job to
a talented fellow who can do the work well just because the fellow is in
India and can afford to work for less because he is not supporting an
American cost of living.

Yes, a lot of jobs simply should never be outsourced overseas because of
national security concerns (Boeing airliners, steel mfgr'ing and missile
technology come to mind). And I am against buying anything from someplace
like China until they stop using what are patently political prisoners as
slaves in military-owned factories.

The fact is that overseas workers do a comparable job in a lot of areas of
endeavor for a lot less money.


wrote in message
...
When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!!
-
I think you must know what I'm talking about. Together, a heavy foreign
accent,
coupled with a lousy phone connection can only mean one thing... An
outsourced
operation, in a place like India, China, The Philippines, etc.; where some
greedy American corporation is saving a few pieces of Silver and
displacing
American workers in the process.
-
The best thing you can do is hang up... look for the companies' on-shore
counterpart
and complain! Tell them you're sick and tired of sub-standard services by
people
who speak English so poorly that you can hardly communicate... are most
often
poorly trained... have little accountability for the advice they give
you... often can't be
heard clearly because of a poor satellite phone connection... conveniently
block
their caller-ID... give themselves phony names like 'Tina' or 'Jimmy' (to
deceive you
into thinking they're local) and most often provide no avenue to escalate
an issue
to someone who can really help.
-
Corporations will only end this practice if they see they're losing their
customer
base as a consequence. Let's start doing our part by starting a
grass-roots
movement...
-
When You Hear The Heavy Accent & The Poor Phone Connection... HANG UP!
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-(Ignore what follows)


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Steve Caswell wrote:
I recently had a technical issue with Netware, and called their tech assist
line. Good connection, well-spoken fellow, knew his stuff, dealt with the
problem effectively. He had a slight Indian accent, and for his offhand
reference to the local time was about 12 hours off from mine, it was a good
bet that he was in India. That fellow is making a good professional working
wage for his local circumstances, and anyone who has been to India knows
that it just costs a lot less to live there than here in the USA. I'm not
fully prepared to say that it's simply greed for a company to give a job to
a talented fellow who can do the work well just because the fellow is in
India and can afford to work for less because he is not supporting an
American cost of living.

Agreed. I talked to a helpful HP guy just yesterday, clearly Indian from the
accent and minor connection delay, and I couldn't imagine begrudging him his
job.

miguel
--
Hit The Road! Photos and tales from around the world: http://travel.u.nu

On Sat, 27 Mar 2004 21:31:56 GMT, "Steve Caswell"
wrote:

Yes, a lot of jobs simply should never be outsourced overseas because of
national security concerns (Boeing airliners, steel mfgr'ing and missile
technology come to mind).

Your clueless.

In article , Miguel Cruz
wrote:

Steve Caswell wrote:
I recently had a technical issue with Netware, and called their tech assist
line. Good connection, well-spoken fellow, knew his stuff, dealt with the
problem effectively. He had a slight Indian accent, and for his offhand
reference to the local time was about 12 hours off from mine, it was a good
bet that he was in India. That fellow is making a good professional working
wage for his local circumstances, and anyone who has been to India knows
that it just costs a lot less to live there than here in the USA. I'm not
fully prepared to say that it's simply greed for a company to give a job to
a talented fellow who can do the work well just because the fellow is in
India and can afford to work for less because he is not supporting an
American cost of living.

Agreed. I talked to a helpful HP guy just yesterday, clearly Indian from the
accent and minor connection delay, and I couldn't imagine begrudging him his
job.

miguel

And how are you going to feel when they outsource your job? Something
tells me you won't be thrilled.

On Sat, 27 Mar 2004 23:57:35 GMT, Miguel Cruz wrote:

Steve Caswell wrote:
I'm not
fully prepared to say that it's simply greed for a company to give a job to
a talented fellow who can do the work well just because the fellow is in
India and can afford to work for less because he is not supporting an
American cost of living.

Tell that to all the American workers who have lost their jobs because
the companies for whom they worked would rather fire American workers so
they can pay foreign workers (e.g., Indian, Chinese, etc.) a fraction of
the salaries.

It's simply profiteering.


Agreed. I talked to a helpful HP guy just yesterday, clearly Indian from the
accent and minor connection delay, and I couldn't imagine begrudging him his
job.


Would you still feel that way if you lost your job because it was being
sent to India?

ttfn,
jan

In article , Miguel Cruz
wrote:

Jan wrote:
Miguel Cruz wrote:
Steve Caswell wrote:
I'm not fully prepared to say that it's simply greed for a company to
give a job to a talented fellow who can do the work well just because
the fellow is in India and can afford to work for less because he is not
supporting an American cost of living.

Tell that to all the American workers who have lost their jobs because
the companies for whom they worked would rather fire American workers so
they can pay foreign workers (e.g., Indian, Chinese, etc.) a fraction of
the salaries.

It's simply profiteering.

Everything that employers (or really any economic actors) do is with an eye
to maximizing profit. If you don't like this then your problem is with the
basic economic system.

After that, there's an obligation to ethical behavior. Unless employers are
sending jobs overseas to avoid health/safety regulations or the like, I'm
unconvinced that it's evil. People in India are now getting higher wages
than before. Don't they deserve to earn a living too?

Ethics is where the problems start. Constantly shifting ethics to fit
the situation means no real ethics at all.

There was an implicit agreement between companies and the places they
set up business. Today that agreement is usually some sort of tax
abatement so they don't pay their fair share of the burden of the
social parts they impact. Then when those abatements get ready to
expire, they start looking for somewhere else to move to.

In the case of foreign outsourcing, they do that for ONE reason and
that is profit. I have no problem with that part. But they do it with
my nickel! I DO have a problem with that. One piece of corporate
welfare they get is to defer taxes on profits overseas until it returns
to the US. Of course, they all want the protection of the gov't if
things don't go right.

So here's the deal. Let 'em move whatever, to wherever on the
companies total dime! Not one reduction in taxes, rules or
regulations. If the country they shifted to starts to nationalize,
tough!

Agreed. I talked to a helpful HP guy just yesterday, clearly Indian from
the
accent and minor connection delay, and I couldn't imagine begrudging him
his
job.

Would you still feel that way if you lost your job because it was being
sent to India?

I'd hope so. Hell, maybe I'd move to India.

Not for those wages you wouldn't. Those wages let you live at THEIR
standard of living, not anything near your current I suspect.

This isn't the first time that jobs have disappeared in the US (or other
developed countries) for one reason or another. Historically, they're not
long missed; there's a flurry of lamentation about how "this time" it's a
fundamental shift in the nature of the game and nobody will ever have a job
again... and a few years later we're all back at work.

miguel

Assuming that is correct, how do you make up for the 'few years' of
unemployment? 'Cause you can bet your butt that if you are unemployed
for a 'few years' you've lost everything you had accumulated.

There should be a balance between the profit needs of the corporates
and the living needs of the workers. Currently everything is skewed to
the upper echelon of corporates and profits -- workers be damned!

Lloyd

In article , says...


On Sat, 27 Mar 2004 23:57:35 GMT, Miguel Cruz wrote:

Steve Caswell wrote:
I'm not
fully prepared to say that it's simply greed for a company to give a job
to
a talented fellow who can do the work well just because the fellow is in
India and can afford to work for less because he is not supporting an
American cost of living.

Tell that to all the American workers who have lost their jobs because
the companies for whom they worked would rather fire American workers so
they can pay foreign workers (e.g., Indian, Chinese, etc.) a fraction of
the salaries.

It's simply profiteering.


Agreed. I talked to a helpful HP guy just yesterday, clearly Indian from the
accent and minor connection delay, and I couldn't imagine begrudging him his
job.


Would you still feel that way if you lost your job because it was being
sent to India?


It's also because Americans want goods and services at a low price. Whenever you
buy goods that are manufactured out of the US, you are helping to send jobs
overseas. You shop for the phone company with the cheapest rates. They achieve
these rates by having workers in India handle their call center.

If Americans were really concerned about out-sourcing, there would be companies
selling goods made in America. They could advertise, "Our goods cost four times
as much as our competitor but they are made buy Americans in America."

On Sun, 28 Mar 2004 02:21:39 GMT, Lloyd Parsons
wrote:

In article , Miguel Cruz
wrote:

There was an implicit agreement between companies and the places they
set up business.

Nonsense. if it ain't written down and signed it ain't an
agreement.

Today that agreement is usually some sort of tax
abatement so they don't pay their fair share of the burden of the
social parts they impact. Then when those abatements get ready to
expire, they start looking for somewhere else to move to.

Then the locality should have written in a longer term to keep
them longer, if that was the goal.

In the case of foreign outsourcing, they do that for ONE reason and
that is profit. I have no problem with that part. But they do it with
my nickel! I DO have a problem with that. One piece of corporate
welfare they get is to defer taxes on profits overseas until it returns
to the US. Of course, they all want the protection of the gov't if
things don't go right.

But you also get cheaper products and services, and it is quite
possible that it's your nickel, but you're getting a dime back.

So here's the deal. Let 'em move whatever, to wherever on the
companies total dime! Not one reduction in taxes, rules or
regulations. If the country they shifted to starts to nationalize,
tough!

All you have to is convince your congresscritters, not us.


************* DAVE HATUNEN ) *************
* Tucson Arizona, out where the cacti grow *
* My typos & mispellings are intentional copyright traps *

In article , Hatunen
wrote:

On Sun, 28 Mar 2004 02:21:39 GMT, Lloyd Parsons
wrote:

In article , Miguel Cruz
wrote:

There was an implicit agreement between companies and the places they
set up business.

Nonsense. if it ain't written down and signed it ain't an
agreement.

Today that is all too often correct. But I am old enough to remember
contracts that were handshakes and nothing else. Today its all weasel
words and lawyers.

Today that agreement is usually some sort of tax
abatement so they don't pay their fair share of the burden of the
social parts they impact. Then when those abatements get ready to
expire, they start looking for somewhere else to move to.

Then the locality should have written in a longer term to keep
them longer, if that was the goal.

Don't get out much do you? G

The localities do it to attract business, everyone, including the
business that takes advantage of it knows that it has a finite time. I
sometimes wonder if the abatements and such are doing what the cities
and towns want them to, which is attract industry to have jobs in the
long-term.

In the case of foreign outsourcing, they do that for ONE reason and
that is profit. I have no problem with that part. But they do it with
my nickel! I DO have a problem with that. One piece of corporate
welfare they get is to defer taxes on profits overseas until it returns
to the US. Of course, they all want the protection of the gov't if
things don't go right.

But you also get cheaper products and services, and it is quite
possible that it's your nickel, but you're getting a dime back.

Yeah right! If you believe that, I know of a bridge and some land that
is for sale.

So here's the deal. Let 'em move whatever, to wherever on the
companies total dime! Not one reduction in taxes, rules or
regulations. If the country they shifted to starts to nationalize,
tough!

All you have to is convince your congresscritters, not us.

Absolutely! I keep wondering when the populace will wake up and vote
'the other guy' a few elections in a row to send a message that we
don't like what is going on in the state capitals and Washington.

LLoyd

On Sat, 27 Mar 2004 21:31:56 GMT, "Steve Caswell"
wrote:

Yes, a lot of jobs simply should never be outsourced overseas because of
national security concerns (Boeing airliners, steel mfgr'ing and missile
technology come to mind).

Your clueless.

There is nothing in this world that I enjoy more than exposing a coward and a
troll.

Someone with an awful lot of time on her hands has posted a lot of insulting
posts under fake ID's. She has done it to Howie and Jean and Dick and the one
constant is her inability to spell the word "you're" correctly.

It is a common mistake made by "common" people.

You are snagged, Common Chrissy.