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DL pushing the self-serve checkin kiosks
While waiting in line at PHL for my return flight to ATL, the ticket
agent who had been working one of the desks asked those of us in line if we were checking baggage and was directing us to the self-serve kiosks. I had to politely tell her once that I "wanted to check in with a human"! If more of us say "no" to this stuff, perhaps there will be more DL personnel working the desks (there was only one at PHL.) Has anyone else encountered this at other US airports with DL? Maybe some of us prefer it this way!! |
#2
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DL pushing the self-serve checkin kiosks
Self Service - 30 seconds from putting in a card to boarding pass in hand,
another minute or two to drop off the luggage. Standing in line - 45 minutes to get to the counter, then five minutes there while they type whatever they madly type into the terminal and take the bags. You are more then welcome to stand in line, less people waiting for the kiosks. "maryanne kehoe" wrote in message ... While waiting in line at PHL for my return flight to ATL, the ticket agent who had been working one of the desks asked those of us in line if we were checking baggage and was directing us to the self-serve kiosks. I had to politely tell her once that I "wanted to check in with a human"! If more of us say "no" to this stuff, perhaps there will be more DL personnel working the desks (there was only one at PHL.) Has anyone else encountered this at other US airports with DL? Maybe some of us prefer it this way!! |
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DL pushing the self-serve checkin kiosks
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#4
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DL pushing the self-serve checkin kiosks
Hilary wrote:
That's fine, but there were probably others in line who didn't know about them. I don't like waiting in line when I could have checked in 10 minutes ago using the self-serve - so if I didn't see an airline's machines I'd be grateful they let us know. It's *so* much quicker. I've never had to wait for self check in. My only problem with the Kiosks is that there aren't enough of them and there are too many people who would have trouble with an ATM machine tying them up... |
#5
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DL pushing the self-serve checkin kiosks
In article ,
"Clark W. Griswold, Jr." 73115 dot 1041 at compuserve dot com wrote: My only problem with the Kiosks is that there aren't enough of them and there are too many people who would have trouble with an ATM machine tying them up... You see that at AS, peak periods in SEA, even worse with checked bags. beatsthe regular line though. |
#6
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DL pushing the self-serve checkin kiosks
In article ,
"Clark W. Griswold, Jr." 73115 dot 1041 at compuserve dot com wrote: (maryanne kehoe) wrote: I had to politely tell her once that I "wanted to check in with a human"! If more of us say "no" to this stuff, perhaps there will be more DL personnel working the desks (there was only one at PHL.) Has anyone else encountered this at other US airports with DL? If Delta follows American, in a few weeks you won't have a choice. It will be "Use the kiosk or don't fly." I thought CO was the worst. Hard to find a real live agent there |
#7
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DL pushing the self-serve checkin kiosks
"Not the Karl Orff" wrote in message ... In article , "Clark W. Griswold, Jr." 73115 dot 1041 at compuserve dot com wrote: (maryanne kehoe) wrote: I had to politely tell her once that I "wanted to check in with a human"! If more of us say "no" to this stuff, perhaps there will be more DL personnel working the desks (there was only one at PHL.) Has anyone else encountered this at other US airports with DL? If Delta follows American, in a few weeks you won't have a choice. It will be "Use the kiosk or don't fly." I thought CO was the worst. Hard to find a real live agent there I agree on CO. Went out of PWM last night and there were two agents at the counter doing nothing and I was pointed at the kiosk. Interesting part was I got dinged with the dreaded SSSS due to a last minute, one-way purchase but he never asked for ID.... Scary to think of the origins of 9/11 at PWM and they're forgetting to check ID... J |
#8
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DL pushing the self-serve checkin kiosks
Mike Cordelli wrote: Self Service - 30 seconds from putting in a card to boarding pass in hand, another minute or two to drop off the luggage. Standing in line - 45 minutes to get to the counter, then five minutes there while they type whatever they madly type into the terminal and take the bags. You are more then welcome to stand in line, less people waiting for the kiosks. Well, what do you expect from someone on WebTV...??? :-) Natcherly, it's far easier and quicker to use self - service check - in. Just like using an ATM -- how many of us still use a teller when we want to get some cash? -- Best Greg "maryanne kehoe" wrote in message ... While waiting in line at PHL for my return flight to ATL, the ticket agent who had been working one of the desks asked those of us in line if we were checking baggage and was directing us to the self-serve kiosks. I had to politely tell her once that I "wanted to check in with a human"! If more of us say "no" to this stuff, perhaps there will be more DL personnel working the desks (there was only one at PHL.) Has anyone else encountered this at other US airports with DL? Maybe some of us prefer it this way!! |
#9
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DL pushing the self-serve checkin kiosks
Not the Karl Orff muttered....
In article , "Clark W. Griswold, Jr." 73115 dot 1041 at compuserve dot com wrote: (maryanne kehoe) wrote: I had to politely tell her once that I "wanted to check in with a human"! If more of us say "no" to this stuff, perhaps there will be more DL personnel working the desks (there was only one at PHL.) Has anyone else encountered this at other US airports with DL? If Delta follows American, in a few weeks you won't have a choice. It will be "Use the kiosk or don't fly." I thought CO was the worst. Hard to find a real live agent there ......Somehow, requiring the presence of a "live" agent, thus unavailable for dealing with a customer with a real problem, to help one through an evolution no more complex than an ATM transaction seems a particularly arrogant if not silly demand. I bet most of us could figure out how to print out a baggage tag strip too (especially at DCA where the "double step" from counter to the TSA luggage deposit point can occasionally cause a traffic jam. Comparing today's ticket prices adjusted for several decades of variable inflation provides an inescapable and obvious conclusion...It costs far less to fly today than "back then", and that our demand for low fares can only be addressed by reducing services deemed unnecessary or "reducable without harm". TMO |
#10
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DL pushing the self-serve checkin kiosks
In article ,
Olivers wrote: .....Somehow, requiring the presence of a "live" agent, thus unavailable for dealing with a customer with a real problem, to help one through an evolution no more complex than an ATM transaction seems a particularly arrogant if not silly demand. I bet most of us could figure out how to print out a baggage tag strip too (especially at DCA where the "double step" from counter to the TSA luggage deposit point can occasionally cause a traffic jam. Ever tried CO self-serve checkin with a NW ticket on a CO flight? Can't be done. Ever tried NW check-in where the 1st flight is NOT on NW? Can't be done. Ever tried international checkin on AS/QX with a non-U.S./Canadian passport? Can't be done. |
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