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My Noise Complaint With Carnival (Liberty)



 
 
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  #22  
Old November 25th, 2011, 01:15 PM posted to rec.travel.cruises
Tom K[_3_]
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Posts: 38
Default My Noise Complaint With Carnival (Liberty)

On 24 Nov 2011 19:48:12 GMT, Charles wrote:

Gettamulla Tupya wrote:

Is there a cruise line that *isn't* more interested in revenue than passenger?


They are all interested in the revenue but they are also interested in
retaining customers so the revenue keeps coming. They want passengers to
come back.


I just want you on my back.
  #23  
Old November 25th, 2011, 03:19 PM posted to rec.travel.cruises
Carol Eskra
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Posts: 212
Default My Noise Complaint With Carnival (Liberty)

Back in the 1980's my sister and I sailed on the Norway. We had a lovely
cabin with a port hole and we had a blast. Four months later we decided
to book a last min. cruise on the Norway, but only inside cabins were
available, so we said no problem. We often heard what sounded like
banging on pipes and I asked a crew member what the noise was and he
said "your cabin is very near the engine room and we are having problems
with the engine." No complaints from us, because this is what happens
when you book last min. and accept the leftover cabins. On another
cruise I heard a man snoring in the cabin next to us. I thought it was
pretty funny, but once again never complained, as I just assumed that
cabins on a ship are not well sound proof.

I am 70 yrs. old and one thing I have learned in life is not to sweat
the small stuff. I always have too much fun on cruise ships to spend my
time running to the pursers desk with complaints!

Happy Sailing!
Carol

  #24  
Old November 29th, 2011, 01:55 AM posted to rec.travel.cruises
Old Sarge[_4_]
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Posts: 5
Default My Noise Complaint With Carnival (Liberty)

On 11/25/2011 9:19 AM, Carol Eskra wrote:
Back in the 1980's my sister and I sailed on the Norway. We had a lovely
cabin with a port hole and we had a blast. Four months later we decided
to book a last min. cruise on the Norway, but only inside cabins were
available, so we said no problem. We often heard what sounded like
banging on pipes and I asked a crew member what the noise was and he
said "your cabin is very near the engine room and we are having problems
with the engine." No complaints from us, because this is what happens
when you book last min. and accept the leftover cabins. On another
cruise I heard a man snoring in the cabin next to us. I thought it was
pretty funny, but once again never complained, as I just assumed that
cabins on a ship are not well sound proof.

I am 70 yrs. old and one thing I have learned in life is not to sweat
the small stuff. I always have too much fun on cruise ships to spend my
time running to the pursers desk with complaints!

Happy Sailing!
Carol


Some people just don't get it. I'm also 70, and really age has nothing
to do with it. And we booked the cruise seven months in advance,
therefore it wasn't a last minute booking. All I can say is, you don't
know what it was like until you stay in the cabin we were in. The walls
actually vibrated, and I don't like being made to stay up until 2 a.m.
to go to sleep and then be awaken again at 6 a.m. because the buffet is
open. NOBODY can share my experience. They can only speculate and make
assumptions that I complained about nothing. If nobody complained about
anything, what kind of world would this be? I damn sure won't throw my
money down the drain for the sake of not complaining. Fortunately for
us my complaining paid off, although I did not request any type of
compensation as so many people thought I did. All I wanted was Carnival
to acknowledge that there is a problem with those cabins, even though
they may already know it. So continue your cruises on noisy ships and
I'll continue mine in as much solitude as possible. If I wanted to stay
up all night and party, I surely wouldn't spend thousands of dollars to
do it on a ship.


--
**U.S. Army Retired - USPS Retired**
**Nobody can change what I believe is true without showing me proof**
  #25  
Old November 29th, 2011, 02:04 AM posted to rec.travel.cruises
Old Sarge[_4_]
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Posts: 5
Default My Noise Complaint With Carnival (Liberty)

On 11/24/2011 2:48 PM, Charles wrote:
Janet wrote:

It wasn't Carnival's fault? Who approved the plans to build the ship?
Don't tell me that the brass at Carnival couldn't figure out that the
cabins below that area would be subject to noise and require a buffer
between decks. I can't believe that they are that ignorant. I can
believe that they are that cheap.


I agree with you that it is Carnival's fault and responsibility, not the
designers, but if Richard is satisfied with Carnival's follow up that is
his choice.

I'm satisfied that they did acknowledge my complaint and didn't just
blow me off. That's all I wanted. On a seven day cruise, I'll bet I
only got 10 hours of sleep, if that. I don't cruise to stay up all
night and party. I cruise to relax and enjoy the people watching and
shows. I'm not one to run down the passage ways at 2 a.m. yelling and
screaming. If that's what people like in a cruise, so be it. It's just
been my first bad experience out of three cruises. I know a cruise can
be relaxing as I've had two of them in the past and one on Carnival.
All I can say if for someone to book cabin 8319 on the Liberty for seven
days and come back and say they had an enjoyable cruise after they spend
at least five hours a night in the cabin. Cabins are to be used to
sleep, clean up, and maybe take a nap while the rest of the time is
spent walking the ship and shore ports. Just like Vegas. But you have
to sleep sometime, even at 70.



--
**U.S. Army Retired - USPS Retired**
**Nobody can change what I believe is true without showing me proof**
  #26  
Old November 29th, 2011, 02:09 AM posted to rec.travel.cruises
Old Sarge[_4_]
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Posts: 5
Default My Noise Complaint With Carnival (Liberty)

On 11/24/2011 12:13 PM, Janet Wilder wrote:
On 11/24/2011 2:35 AM, Gettamulla Tupya wrote:
On Wed, 23 Nov 2011 19:44:09 -0600, Janet
wrote:

It appears to me that any cruise line that would put a passenger cabin
in an area exposed to such noise would be more interested in revenue
than in passenger satisfaction.


Is there a cruise line that *isn't* more interested in revenue than
passenger?


I think so. I've never cruised on Carnival, but the lines I like to
cruise with are ready and willing to do whatever will make me happy.

I have taken the time after several voyages to write to the company and
commend the service of particular personnel.

I'm not very demanding, but when something needs attention, like in the
cabin or an erroneous charge on my bill, it gets immediate and
satisfactory attention.

When we had to leave a ship in Italy to put my DH in a hospital, a
representative from the line's home office was in constant contact with
me. She notified the US Embassy and was instrumental in forcing our
travel insurance company to get us home. The line also provided me with
a port agent who translated for me and took very good care of me while I
was there. They had been paid for the cruise and the illness was not
caused by anything on the ship, yet they took excellent care of us.

This was not, BTW, a luxury line.


I feel Carnival did everything they could to try and satisfy me and I do
applaud them for taking the time to visit my cabin to see what my
complaint was all about. Unlike some posters here, the ship's officers
validated my complaint although there wasn't anything they could do for
us. I didn't expect any compensation due to the fact compensation from
airlines and cruise lines really are not worth taking the time to use.
I won't cruise Carnival again due to the fact it is a line for a young
party crowd and not us in their twilight of their lives.


--
**U.S. Army Retired - USPS Retired**
**Nobody can change what I believe is true without showing me proof**
  #27  
Old November 29th, 2011, 02:16 AM posted to rec.travel.cruises
Old Sarge[_4_]
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Posts: 5
Default My Noise Complaint With Carnival (Liberty)

On 11/23/2011 8:48 PM, Janet Wilder wrote:
On 11/23/2011 2:52 PM, Richard Greene wrote:
On 11/23/11 2:39 PM, in article , "Tom K"
wrote:

On 11/22/11 6:32 PM, Richard Greene wrote:
As some of you know, my last cruise with Carnival was a cruise from
hell.
Our cabin was located just below the Lido Deck right under the
wooden deck
portion where people sit on chairs at tables with metal legs. The
dragging
of this furniture actually vibrated the walls of our cabin and the
noise
didn't stop until around 2 a.m.. But then started back up around 6
when the
breakfast buffet opened.

I hardly got any sleep on that cruise. People have scolded me and
have been
downright nasty to me for not doing research on the cabin location.
How in
the heck was I supposed to know there was no insulation between
those decks?

I filed a lengthy complaint on board and even had ship's officers
visit my
cabin to hear the noise for themselves. This in fact validated my
complaint. In that the ship was of course sailing full, there were
no other
cabins to put us in. I would have settled for an inside cabin if it was
quiet. We did have a balcony however.

People have said the Carnival doesn't give a damn about passenger
complaints
as long as they can fill their ships. When we received our bill for
on board
purchases, we noticed a credit for $80+ dollars which we figured was
some
compensation for our uncomfortable cruise. I didn't stop there.
Since we
booked the cruise through our vacation company - Interval
International, I
lodged the same complaint with them. They said they would work on it
for
me. I also received a call from someone at Carnival and I just knew
they
wanted to sell us another cruise. Well that poor person got an ear
full,
but she told me she would forward my complaint ahead to someone that
could
do something about it.

A lady (Paulette) from Interval International called me one day and
said she
knew I had some concerns about my cruise and she wanted to see what she
could do to get me some compensation from Carnival.

Well, a month later (today), she called to tell me that Carnival
acknowledged my complaint and is offering (get this), 10% discount on
another cruise with them AND wow, a $85.60 on board credit. That
money plus
the money I was credited on board makes up for my upgrade fee. And
since we
have already done the Western and Eastern Caribbean, Carnival
doesn't go
anyplace else we want to go with with them. Our next cruise will be
Panama
to Seattle IF we can find a ship that sails that route. Hopefully
more than
one line does that on a repositioning. If not, we will settle to
disembark
in Los Angeles. At any rate, I will do some extensive research and
even if
it cost a few bucks more, we will be comfortable since this will be
a 14 or
more day cruise. I might have to put my wife off in Panama City
since she
said she may not be able to stand to be on board that long (smile).

I want to extend my wholeheartedly thanks to those of you that
provided me
constructive advice and refrained from chewing my butt out for
something
that was actually beyond my control. There are a lot of nice people
in this
newsgroup, but there are also some twits. Where would this newsgroup be
without the twits? We do need a laugh now and then.

Until next cruise,

Rich

You have any friends who are lawyers who'd do a favor for you?

Have them send a letter to Carnival on their legal letterhead.


That's not necessary. It wasn't Carnival's or the crews fault for the
noise. There was no buffer between the decks. I just wanted them to
acknowledge the defect. I did not request or expect any compensation at
all, if you want to call 10% and $80 compensation.


It wasn't Carnival's fault? Who approved the plans to build the ship?
Don't tell me that the brass at Carnival couldn't figure out that the
cabins below that area would be subject to noise and require a buffer
between decks. I can't believe that they are that ignorant. I can
believe that they are that cheap.



Well we will see how cheap they are. I suggested they install rubber
cups on the legs of the furniture (not the lounge chairs). Those cups
would dampen the noise quite a bit. If they fail to do that, then yes,
they are very cheap.


--
**U.S. Army Retired - USPS Retired**
**Nobody can change what I believe is true without showing me proof**
  #28  
Old November 29th, 2011, 02:18 AM posted to rec.travel.cruises
Old Sarge[_4_]
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Posts: 5
Default My Noise Complaint With Carnival (Liberty)

On 11/23/2011 6:09 PM, Carol Eskra wrote:
No, I was not trying to be insulting to Ms. Binn.

I did get a kick out of your response, and suggesting that I have lower
standards than others. First off people with high standards generally do
not cruise on Carnival, because they don't want to look at shirtless
people with tattoos and a lot of beer drinking clowns.

Happy Sailing!
Carol


I would guess you wouldn't see those type of people on the Queen Mary.

--
**U.S. Army Retired - USPS Retired**
**Nobody can change what I believe is true without showing me proof**
  #29  
Old November 29th, 2011, 04:38 AM posted to rec.travel.cruises
Janet Wilder
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Posts: 439
Default My Noise Complaint With Carnival (Liberty)

On 11/28/2011 7:09 PM, Old Sarge wrote:
On 11/24/2011 12:13 PM, Janet Wilder wrote:
On 11/24/2011 2:35 AM, Gettamulla Tupya wrote:
On Wed, 23 Nov 2011 19:44:09 -0600, Janet
wrote:

It appears to me that any cruise line that would put a passenger cabin
in an area exposed to such noise would be more interested in revenue
than in passenger satisfaction.

Is there a cruise line that *isn't* more interested in revenue than
passenger?


I think so. I've never cruised on Carnival, but the lines I like to
cruise with are ready and willing to do whatever will make me happy.

I have taken the time after several voyages to write to the company and
commend the service of particular personnel.

I'm not very demanding, but when something needs attention, like in the
cabin or an erroneous charge on my bill, it gets immediate and
satisfactory attention.

When we had to leave a ship in Italy to put my DH in a hospital, a
representative from the line's home office was in constant contact with
me. She notified the US Embassy and was instrumental in forcing our
travel insurance company to get us home. The line also provided me with
a port agent who translated for me and took very good care of me while I
was there. They had been paid for the cruise and the illness was not
caused by anything on the ship, yet they took excellent care of us.

This was not, BTW, a luxury line.


I feel Carnival did everything they could to try and satisfy me and I do
applaud them for taking the time to visit my cabin to see what my
complaint was all about. Unlike some posters here, the ship's officers
validated my complaint although there wasn't anything they could do for
us. I didn't expect any compensation due to the fact compensation from
airlines and cruise lines really are not worth taking the time to use. I
won't cruise Carnival again due to the fact it is a line for a young
party crowd and not us in their twilight of their lives.


If the line we were on gave us over $500 per person next cruise
certificates, because the problem my DH had was due to a bad tour guide
who was an agent of their excursion tour agent, what Carnival gave you
was trivial.

I certainly believe you had a horrible time in that cabin. I certainly
believe that Carnival had to have had knowledge that the cabin suffers
from excess noise. I certainly believe that by not acknowledging that
the cabin should be taken off the rack, so to speak, they owe you more
than the trivial discount on another cruise. They owe you another cruise!

If what happened to you would have happened to me, you bet I'd be
looking for more than an acknowledgment.

I research my cruises and would not sail with Carnival because of its
"party" reputation, and I always make sure there are other cabins above
and below me.

--
Janet Wilder
Way-the-heck-south Texas
Spelling doesn't count. Cooking does.
  #30  
Old November 29th, 2011, 05:04 AM posted to rec.travel.cruises
Carol Eskra
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Posts: 212
Default My Noise Complaint With Carnival (Liberty)

I have not sailed on the Queen Mary, however I did sail to Europe on the
QE2, and no I did not see tatoos or beer drinkers.

 




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