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HAL et al rethink (think for the first time?)
HAL has turned down the Travelocity hospitality desk idea and insisted
on the standard non soliciation rules As a result, Meadows said, Holland America will "NOT [the line's capital letters] allow a hospitality desk as part of Travelocity's AARP program or for Travelocity's group bookings." In addition, all onboard leader/escorts, including Travelocity's, are required to sign Holland America's Onboard Code of Ethical Conduct, which clearly states that onboard group leaders cannot and will not solicit sales from guests not booked through their specific program. Crystal has responded as well: Crystal also said the Travelocity program is no different than any group promotion. "The escorts are the same as Virtuoso escorts or Ensemble escorts or individual group escorts who also usually maintain a hospitality desk known only to their clients," wrote Mimi Weisband, Crystal's spokeswoman. "They, like any of the group escorts -- or any travel agents traveling with us -- may not solicit on board. The Travelocity hospitality desk is not open to non-Travelocity clients. We do want to make sure that we're not giving them any edge over other agents." -- Joseph Coulter Cruises and Vacations http://www.josephcoulter.com/ |
#2
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HAL et al rethink (think for the first time?)
Humm perhaps Expedia Expeditions will make a ploy to absorb the group.
I must say on a past Holland America cruise I as a professional travel consultant reported to the House Chiefs office after a Vantage Travel representative flanted her low neck dress and emerald diamond on the neck line with little presents for all her clients thru the main dining room stopping at each of her groups tables with little cheap gift bags, this continued only one more night until another colleague and the ships captain met her at the dining room door! I think some company representatives are just plain desperate! |
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