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Ryanair "no show": taxes paid
Hi,
I have purchased a return ticket to France for a trip in three weeks' time with Ryanair. However, I am now willing to cancel (or rather change the dates). I only paid the various taxes on the ticket, because of their promotion during the week-end (free tickets, only taxes paid). I paid £35 for the return-ticket, while their ticket amendments cost £15 on each leg of the trip, so there is little point amending the ticket, as they also charge the difference in price for the ticket itself. However, I was wondering if it is legal for them to still charge me the various airport charges if I don't turn up at the airport, and if I notify them in advance, by mail... Surely, if you are not travelling on the flight, they are not paying any taxes for the passenger, so I wonder if their integral "no refund" policy is actually legal, in particular for the taxes... thanks, Seb |
#2
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Ryanair "no show": taxes paid
I have purchased a return ticket to France for a trip in three weeks' time with Ryanair. However, I am now willing to cancel (or rather change the dates). I only paid the various taxes on the ticket, because of their promotion during the week-end (free tickets, only taxes paid). I paid £35 for the return-ticket, while their ticket amendments cost £15 on each leg of the trip, so there is little point amending the ticket, as they also charge the difference in price for the ticket itself. However, I was wondering if it is legal for them to still charge me the various airport charges if I don't turn up at the airport, and if I notify them in advance, by mail... Surely, if you are not travelling on the flight, they are not paying any taxes for the passenger, so I wonder if their integral "no refund" policy is actually legal, in particular for the taxes... I have just tried to get taxes refunded on some FLybe tickets. They will do it but will charge me an 'admin' fee of 25 GBP, more than the taxes. |
#3
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Ryanair "no show": taxes paid
"Seb" wrote
| However, I was wondering if it is legal for them to still charge me the | various airport charges if I don't turn up at the airport, and if I notify | them in advance, by mail... | Surely, if you are not travelling on the flight, they are not paying any | taxes for the passenger, so I wonder if their integral "no refund" policy is | actually legal, in particular for the taxes... The most useful information is probably on the Air Transport User Council site: Most airlines list certain taxes and other charges separately from the basic fare on their tickets or internet booking confirmations. In many cases they will refund any taxes, fees or charges listed separately in this way if you do not use your ticket - even if your ticket is otherwise non-refundable. Unfortunately, however, there is no specific law under which they are required to refund these charges. Nor is there any law that prevents them from charging an adminstration charge for processing the refund. We have seen cases where the adminstration charge exactly equals the amount of tax being refunded! In any event, airlines do not routinely refund taxes, fees and charges to passengers who do not travel. You have to ask. The UK's Air Passenger Duty (APD) (usually listed in a box labelled ''UK'' on the ticket or comfirmation) is payable on all sectors of a journey originating from a UK airport, with certain exemptions for connecting journeys and for the Scottish Highlands and Islands. The legislation that brought in the Duty does not deal with the issue of refunds when passengers do not use their tickets. But the AUC has long argued that, as an airline is required to pay the money over to the Government only for passengers who actually travel, passengers who do not travel should get their duty back. Most airlines now refund the duty on request. http://www.caa.co.uk/auc/default.asp?page=2266 They also say: If you have already made a written complaint to an airline or airport, and you are not satisfied with the outcome, we may be able to help, though we have no powers to compel service providers to accept our views. http://www.caa.co.uk/auc/default.asp?page=2186 and they have a consumer advice line 020 7240 6061 (consumer advice 9.30am to 4.30pm Monday-Friday) Owain |
#4
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Ryanair "no show": taxes paid
On Mon, 15 Sep 2003 23:10:07 +0100 Seb said...
However, I was wondering if it is legal for them to still charge me the various airport charges if I don't turn up at the airport, and if I notify them in advance, by mail... Read the terms & conditions which came with your booking confirmation and you'll clearly see it reads: "All monies paid (including taxes, fees and charges) are Non-refundable- except in circumstances where Ryanair cancels a flight." -- Phil Richards London, N4 |
#5
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Ryanair "no show": taxes paid
RYANAIR WILL NOT REFUND TAXES
31 January 2003 Source: RTE Ryanair has admitted it keeps the airport charges and taxes of passengers who miss their flights. Aer Rianta chairman Noel Hanlon accused the airline of keeping the charges levied on 900,000 passengers who have missed flights, worth up to €27m. In a statement, Ryanair says Hanlon's claims are untrue, but does concede that taxes and charges are not refunded. Ryanair says it is made very clear to passengers when they book that fares are non-refundable. The airline argues that customers need not lose any money on a ticket because it can be changed up to three hours before a flight. Aer Lingus recently agreed to refund the tax and charges to passengers who missed flights. |
#6
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Ryanair "no show": taxes paid
"Phil Richards" wrote in message ... On Mon, 15 Sep 2003 23:10:07 +0100 Seb said... However, I was wondering if it is legal for them to still charge me the various airport charges if I don't turn up at the airport, and if I notify them in advance, by mail... Read the terms & conditions which came with your booking confirmation and you'll clearly see it reads: "All monies paid (including taxes, fees and charges) are Non-refundable- except in circumstances where Ryanair cancels a flight." However, such a clause is subject to the "Unfair Terms in Consumer Contracts Regulations 1994". The OFT have told airlines that this act does apply to them and that they need to change their contracts in certain areas to comply. One of these areas is the refund of Taxes. The airlines are reluctantly making these changes. The can though, charge an admin fee for the cost of processing the refund and whilst the taxes remain at the level that they are (about 25 quid) RA policy is probably just OK, but should taxes and user fees rise (as seems to be the preferred option of some) you can expect OFT intervention to get this clause changed. Tim -- Phil Richards London, N4 |
#7
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Ryanair "no show": taxes paid
On Tue, 16 Sep 2003 03:17:54 +0100, Hilary
wrote: Unfortunately, however, there is no specific law under which they are required to refund these charges. Nor is there any law that prevents them from charging an adminstration charge for processing the refund. We have seen cases where the adminstration charge exactly equals the amount of tax being refunded! In any event, airlines do not routinely refund taxes, fees and charges to passengers who do not travel. You have to ask. I've never had a problem getting the full airport tax refunded for a passenger who cancelled in advance. (Note: it has to be a full cancellation of the whole ticket, not a partial cancellation, to qualify. You have to cancel the seat before travel and return the ticket to the airline.) Ryanair has tickets? ************* DAVE HATUNEN ) ************* * Tucson Arizona, out where the cacti grow * * My typos & mispellings are intentional copyright traps * |
#8
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Ryanair "no show": taxes paid
"Seb" wrote in message .. . Hi, I have purchased a return ticket to France for a trip in three weeks' time with Ryanair. However, I am now willing to cancel (or rather change the dates). I only paid the various taxes on the ticket, because of their promotion during the week-end (free tickets, only taxes paid). I paid £35 for the return-ticket, while their ticket amendments cost £15 on each leg of the trip, so there is little point amending the ticket, as they also charge the difference in price for the ticket itself. However, I was wondering if it is legal for them to still charge me the various airport charges if I don't turn up at the airport, and if I notify them in advance, by mail... Surely, if you are not travelling on the flight, they are not paying any taxes for the passenger, so I wonder if their integral "no refund" policy is actually legal, in particular for the taxes... thanks, Seb from what I understand, ryanair have a very strict 'No refunds' policy. I have heard that people have been unable to get any refund from them at all. Try and see. It would be interesting to see the result |
#9
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Ryanair "no show": taxes paid
"ramraideruk" wrote in message ... "Seb" wrote in message .. . Hi, I have purchased a return ticket to France for a trip in three weeks' time with Ryanair. However, I am now willing to cancel (or rather change the dates). I only paid the various taxes on the ticket, because of their promotion during the week-end (free tickets, only taxes paid). I paid £35 for the return-ticket, while their ticket amendments cost £15 on each leg of the trip, so there is little point amending the ticket, as they also charge the difference in price for the ticket itself. However, I was wondering if it is legal for them to still charge me the various airport charges if I don't turn up at the airport, and if I notify them in advance, by mail... Surely, if you are not travelling on the flight, they are not paying any taxes for the passenger, so I wonder if their integral "no refund" policy is actually legal, in particular for the taxes... thanks, Seb from what I understand, ryanair have a very strict 'No refunds' policy. I have heard that people have been unable to get any refund from them at all. Try and see. It would be interesting to see the result Whilst I have no problem with airlines such as Ryanair, EJ etc having a no refunds policy, the taxes collected are on behalf of HMG, they would have been paid to the treasury had the person actually travelled, and therefore were never going to belong to the airline anyway. I would be interested to learn on what basis they claim it as their money. Rob |
#10
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Ryanair "no show": taxes paid
In message , Rob
writes I would be interested to learn on what basis they claim it as their money. I would be interested to learn where they claim it's their money? Ryanair flights are from 1p + taxes and charges. What business can afford to do all the admin. at no cost, in order to refund the tax, and be left with the 1p you paid for the ticket to cover expenses? You want to be able to get the taxes back on a flight you didn't take? Pay the BA ticket price and let them keep the x pounds seat price in return for your getting the tax back. -- Malcolm |
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