new TSA: kinder, gentler US airports?

Henry wrote:
Last August the chief of the TSA was replaced. In a couple of public
speeches, the new man promised to make air security more reasonable in
regard to ordinary passengers, by eliminating overly-strict rules and
curbing capricious or over-zealous agents.

Have things actually got better since then, or were these just more
lies?

There don't seem to be as many horror stories here nowadays as there
were, for example, in '02 and '03, but is that because conditions have
improved or simply because travellers have become inured to the abuses?

cheers,

Henry

The last few times we have flown, the TSA agents seemed to be nicer -
helped us with our stroller, etc. The ticketing agents for the most
part are pricky though.
-L.