If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
The Plot Thickens..... They called me again....
Cal--I think you're right. This isn't (for me at least) a pro-Carnival
or con-Carnival thing. In fact, we are thinking about sailing on the Carnival Legend in January (4 sea days!). For me it's just an interesting observation of a business practice. But the plot thickens....last night Carnival called me for the third time! This time they left a voice mail message indicating they wanted to help me with the southern caribbean cruise I had been looking at. However, I didn't in any way indicate (ie, put a hole, or ask for a quote, etc.) on that type of cruise, but clearly they are TRACKING MY ONLINE MOVEMENTS ON THEIR WEBSITE. Sorry for the "shouting" but I wanted to highlight that. They obviously have very good software and were able to track my movements on their site. A little creepy I think. Jeff Cal Ford wrote: Yes, it was reported in the trade press a few months back that a former Ren marketing guy was in charge of setting up Carnivals direct booking effort. Heard a report last night at a trade show that Carnival has more than 200 telephone operators doing nothing but cold calls trying to drum up business. Has nothing to do with whether or not someone likes or dislikes Carnival. It is a fact of business as perceived by Carnival senior management. Nothing more and nothing less. Cal Ford Lido Deck Cruises |
#2
|
|||
|
|||
The Plot Thickens..... They called me again....
Funny, I've sailed on 8 Carnival Cruises including one in July, have ordered
brochures on numerous occasions and always provided my phone number, and yet I've never heard a peep from them. I guess they figure they already have me as a customer? Now just yesterday I did received a call from a "Personal Cruise Consultant" at Cunard Line. I recently ordered a brochure on their website, which the caller mentioned in his message, and that he wanted to help me with any plans I was considering. This strategy is obviously being used on more than one Carnival brand. Travel Agents beware, you are being replaced by a more aggressive strategy. Ernie - who's already booked on Cunard in May, on the new QM2. "Jeff Coudriet" wrote in message ... Cal--I think you're right. This isn't (for me at least) a pro-Carnival or con-Carnival thing. In fact, we are thinking about sailing on the Carnival Legend in January (4 sea days!). For me it's just an interesting observation of a business practice. But the plot thickens....last night Carnival called me for the third time! This time they left a voice mail message indicating they wanted to help me with the southern caribbean cruise I had been looking at. However, I didn't in any way indicate (ie, put a hole, or ask for a quote, etc.) on that type of cruise, but clearly they are TRACKING MY ONLINE MOVEMENTS ON THEIR WEBSITE. Sorry for the "shouting" but I wanted to highlight that. They obviously have very good software and were able to track my movements on their site. A little creepy I think. Jeff |
#3
|
|||
|
|||
The Plot Thickens..... They called me again....
"Jeff Coudriet" wrote in message
... But the plot thickens....last night Carnival called me for the third time! This time they left a voice mail message indicating they wanted to help me with the southern caribbean cruise I had been looking at. However, I didn't in any way indicate (ie, put a hole, or ask for a quote, etc.) on that type of cruise, but clearly they are TRACKING MY ONLINE MOVEMENTS ON THEIR WEBSITE. Sorry for the "shouting" but I wanted to highlight that. They obviously have very good software and were able to track my movements on their site. A little creepy I think. It is creepy, and it's also legal, or at least not illegal. Jeff, there's a freeware program called Spybot Search & Destroy that you can download to eliminate these type cookies from your hard drive. I run it a couple of times a week and am astounded by all the stuff it catches. It's actually shareware but they just ask for a donation to keep it available. I don't have the URL bookmarked but a Google search will probably turn it up. |
#4
|
|||
|
|||
The Plot Thickens..... They called me again....
But the plot thickens....last night Carnival called me for the third
time! Carnival also called me, last week. Like you, I had registered at the site, giving my real name and phone #. I picked up the call... I was really, really surprised. The res. agent tried to make it sound as if I had asked for a call....I didn't. Anyway, I listened...(and she also knew what itinerary I was looking at on the website)...It was funny... you could, almost, hear her looking through the sales play book, you know.... an official comeback responce to ANYTHING I had to say. She was very aggressive, and in my opinion, not very truthful. A really, heavy, sales push. And the prices she was offering were NOT great, at all. In fact, I was astounded by how high the prices were. I was looking at the website to try and get an idea of which Spirit class ships, go where. We were thinking of taking 2 of DH'S kids and the 3 grandkids. The kids would be willing to take the cheapest, possible room that holds 5. It's the only way we could afford to take them. I've seen some really good prices with Carnival on the S.C. ships and have no doubt, that I'll see them again. No matter WHAT the res. agent claims! I came right out and told her that I was not the least impressed with the prices she was offering...haven't heard from her since. Carnival is not the only line doing this...about a month ago, at the RCL website I was casually looking around, decided to do one of those My Cruise Folder? (I think, it's called). Anyway, 2 days later RCL called me, claimed, at first, to be a customer service feedback call, ya know, asking if I found the site easy to use, etc. Then he asked if I wanted to check cruise prices with him... Told him I was already booked..... "Could I help you with excursions, then? LOL! Eileen --- Outgoing mail is certified Virus Free. Checked by AVG anti-virus system (http://www.grisoft.com). Version: 6.0.515 / Virus Database: 313 - Release Date: 9/1/03 |
#5
|
|||
|
|||
The Plot Thickens..... They called me again....
"E.k.R." wrote: This strategy is obviously being used on more than one Carnival brand. Travel Agents beware, you are being replaced by a more aggressive strategy. Careful Ernest... they called me Anti Carnival when I hinted at that. wink Though... I don't see a lot of the VERY PRO Carnival TA's defending Carnival's new anti TA tactics. Hey... Maybe the very pro Carnival TA's don't really like it. --Tom |
#6
|
|||
|
|||
The Plot Thickens..... They called me again....
Say it ain't so Jeff! Jeff & Robert on Carnival? You said you are
"thinking" about it. Please think long and hard! You have an image to maintain. - Steve B. Jeff Coudriet wrote: Cal--I think you're right. This isn't (for me at least) a pro-Carnival or con-Carnival thing. In fact, we are thinking about sailing on the Carnival Legend in January (4 sea days!). For me it's just an interesting observation of a business practice. But the plot thickens....last night Carnival called me for the third time! This time they left a voice mail message indicating they wanted to help me with the southern caribbean cruise I had been looking at. However, I didn't in any way indicate (ie, put a hole, or ask for a quote, etc.) on that type of cruise, but clearly they are TRACKING MY ONLINE MOVEMENTS ON THEIR WEBSITE. Sorry for the "shouting" but I wanted to highlight that. They obviously have very good software and were able to track my movements on their site. A little creepy I think. Jeff Cal Ford wrote: Yes, it was reported in the trade press a few months back that a former Ren marketing guy was in charge of setting up Carnivals direct booking effort. Heard a report last night at a trade show that Carnival has more than 200 telephone operators doing nothing but cold calls trying to drum up business. Has nothing to do with whether or not someone likes or dislikes Carnival. It is a fact of business as perceived by Carnival senior management. Nothing more and nothing less. Cal Ford Lido Deck Cruises |
#7
|
|||
|
|||
The Plot Thickens..... They called me again.... Spybot
I use Spybot too. Got it after reading an article about it. It really
does work. Here is the URL: http://security.kolla.de/ - Steve B. Da Parrot-chick wrote: "Jeff Coudriet" wrote in message ... But the plot thickens....last night Carnival called me for the third time! This time they left a voice mail message indicating they wanted to help me with the southern caribbean cruise I had been looking at. However, I didn't in any way indicate (ie, put a hole, or ask for a quote, etc.) on that type of cruise, but clearly they are TRACKING MY ONLINE MOVEMENTS ON THEIR WEBSITE. Sorry for the "shouting" but I wanted to highlight that. They obviously have very good software and were able to track my movements on their site. A little creepy I think. It is creepy, and it's also legal, or at least not illegal. Jeff, there's a freeware program called Spybot Search & Destroy that you can download to eliminate these type cookies from your hard drive. I run it a couple of times a week and am astounded by all the stuff it catches. It's actually shareware but they just ask for a donation to keep it available. I don't have the URL bookmarked but a Google search will probably turn it up. |
#8
|
|||
|
|||
The Plot Thickens..... They called me again....
"Tom & Linda" wrote in message Though... I don't see a lot of the VERY PRO Carnival TA's defending Carnival's new anti TA tactics. Hey... Maybe the very pro Carnival TA's don't really like it. Maybe we have heard your feeble attempts at trolling so often that we no longer take you seriously. Repetition without substance is boring and here lately, you have been a real yawner although I have enjoyed watching you dance around, rationalize and minimize the deficiencies that others have reported about your recent Celebrity cruise. I have posted a number of times about cruise lines trying to get a higher percentage of their bookings by direct marketing.... especially Carnival. If you are interested in what I had to say, do a Google search. I'll make it easy for you.... look up posts I made in early August. Hint... if you are going to troll, find bait that hasn't been chewed a dozen times already. -- George in PA http://www.countryside-travel.com Norwegian Dawn http://www.cruisemaster.com/dawn.htm Sleazy 3 - Carnival Conquest http://www.cruisemaster.com/sleazy3.htm |
#9
|
|||
|
|||
The Plot Thickens..... They called me again....
Hmmm, interesting. My little "experiment", as I'm calling it now,
continues. They called me for a fourth time today! Maybe they checked our credit card records or something and said "he's a keeper"!! Jeff "E.k.R." wrote: Funny, I've sailed on 8 Carnival Cruises including one in July, have ordered brochures on numerous occasions and always provided my phone number, and yet I've never heard a peep from them. I guess they figure they already have me as a customer? Now just yesterday I did received a call from a "Personal Cruise Consultant" at Cunard Line. I recently ordered a brochure on their website, which the caller mentioned in his message, and that he wanted to help me with any plans I was considering. This strategy is obviously being used on more than one Carnival brand. Travel Agents beware, you are being replaced by a more aggressive strategy. Ernie - who's already booked on Cunard in May, on the new QM2. |
#10
|
|||
|
|||
The Plot Thickens..... They called me again....
I think I have heard of that software Skip. I shall mosey over to
download.com and look for that. Jeff Da Parrot-chick wrote: It is creepy, and it's also legal, or at least not illegal. Jeff, there's a freeware program called Spybot Search & Destroy that you can download to eliminate these type cookies from your hard drive. I run it a couple of times a week and am astounded by all the stuff it catches. It's actually shareware but they just ask for a donation to keep it available. I don't have the URL bookmarked but a Google search will probably turn it up. |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Indonesian travel agency called Adventure Indonesia | Martin Kemper | Asia | 0 | January 18th, 2004 08:01 PM |
Gov't Warns of al-Qaida Cargo Plane Plot | Phil Calvert | Air travel | 15 | November 14th, 2003 02:38 PM |
Southwest called to thank me! | Fustanella | Air travel | 28 | October 29th, 2003 04:43 PM |