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#1
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Jet Blue: 'Your flight is canceled, we won't re-route you, we won'tpay for a hotel, here's a refund of half your round-trip fare, now go away.'
This morning my mom (83) and her husband (79) were scheduled on JetBlue
1402 from SFO to FLL. When they got to the airport, they were informed that the flight was canceled due to mechanical problems. JetBlue told them that they could take a taxi to OAK and get a Jet Blue flight to JFK and then a Jet Blue flight to FLL, but that Jet Blue wouldn't pay for the taxi, and the taxi ride was about $90. The airline wouldn't schedule them on the next day's flight 1402 because it was already full. They wouldn't rebook them onto another airline (JetBlue doesn't do this). They wouldn't pay for a hotel or meals (no point I guess, since they wouldn't rebook them for the next day anyway). The only thing JetBlue would do was to refund half the cost of the round-trip ticket. They had to buy a full fare one-way ticket on another airline. The one-way Continental flight cost much more than the whole round-trip on JetBlue. Apparently there are no longer any rules that require that an airline get you to your destination. They are free to simply give you your money back and tell you to get lost. It's a real problem with airlines like JetBlue that have very few flights to each airport they serve. JetBlue doesn't abide by Rule 240, and never had to deal with it because they came into existence after the CAB was eliminated. |
#2
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Jet Blue: 'Your flight is canceled, we won't re-route you, wewon't pay for a hotel, here's a refund of half your round-trip fare, now goaway.'
On Jul 9, 11:01*am, SMS wrote:
This morning my mom (83) and her husband (79) were scheduled on JetBlue 1402 from SFO to FLL. When they got to the airport, they were informed that the flight was canceled due to mechanical problems. JetBlue told them that they could take a taxi to OAK and get a Jet Blue flight to JFK and then a Jet Blue flight to FLL, but that Jet Blue wouldn't pay for the taxi, and the taxi ride was about $90. The airline wouldn't schedule them on the next day's flight 1402 because it was already full. They wouldn't rebook them onto another airline (JetBlue doesn't do this). They wouldn't pay for a hotel or meals (no point I guess, since they wouldn't rebook them for the next day anyway). The only thing JetBlue would do was to refund half the cost of the round-trip ticket. They had to buy a full fare one-way ticket on another airline. The one-way Continental flight cost much more than the whole round-trip on JetBlue. Apparently there are no longer any rules that require that an airline get you to your destination. They are free to simply give you your money back and tell you to get lost. It's a real problem with airlines like JetBlue that have very few flights to each airport they serve. JetBlue doesn't abide by Rule 240, and never had to deal with it because they came into existence after the CAB was eliminated. Yes so? It's tough, but then again, life is tough. They could've taken BART to Oakland airport, it'd be a lot cheaper. But for them I guess it's difficult to take your luggage on BART. What about all the other people on this flight? |
#3
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Jet Blue: 'Your flight is canceled, we won't re-route you, wewon't pay for a hotel, here's a refund of half your round-trip fare, nowgo away.'
PeterL wrote:
On Jul 9, 11:01 am, SMS wrote: This morning my mom (83) and her husband (79) were scheduled on JetBlue 1402 from SFO to FLL. When they got to the airport, they were informed that the flight was canceled due to mechanical problems. JetBlue told them that they could take a taxi to OAK and get a Jet Blue flight to JFK and then a Jet Blue flight to FLL, but that Jet Blue wouldn't pay for the taxi, and the taxi ride was about $90. The airline wouldn't schedule them on the next day's flight 1402 because it was already full. They wouldn't rebook them onto another airline (JetBlue doesn't do this). They wouldn't pay for a hotel or meals (no point I guess, since they wouldn't rebook them for the next day anyway). The only thing JetBlue would do was to refund half the cost of the round-trip ticket. They had to buy a full fare one-way ticket on another airline. The one-way Continental flight cost much more than the whole round-trip on JetBlue. Apparently there are no longer any rules that require that an airline get you to your destination. They are free to simply give you your money back and tell you to get lost. It's a real problem with airlines like JetBlue that have very few flights to each airport they serve. JetBlue doesn't abide by Rule 240, and never had to deal with it because they came into existence after the CAB was eliminated. Yes so? It's tough, but then again, life is tough. They could've taken BART to Oakland airport, it'd be a lot cheaper. But for them I guess it's difficult to take your luggage on BART. I would have gone and taken them to OAK, but it really is too much for them at their age to be dealing with the extra flight time and the plane change at JFK. They chose the Jet Blue flight because there is no plane change between SFO and FLL, which makes it much easier for them. SJC is closer to me, but it's hard for one of them with the stairs on Delta or Continental or U.S. Air. I fly a lot, and have had flights canceled, but the airline always either put me up for the night and sent me on a flight the next day, or found a flight on their own, or another airline, to complete the journey. It seems like the airline has an obligation to deliver the second half of a round trip flight in some way. I would have expected them to say "we're going to put you in a taxi to Oakland airport, and route you on some of our other flights." I've had this happen between SJC and SFO. What about all the other people on this flight? Same result. Here's your money, bye. Well I don't know if anyone took them up on their offer to fly out of Oakland, with no transportation between the airports, but according to my mother, no one appeared to be interested in that option. In any case, it's something to keep in mind when choosing one of the second-tier airlines. I don't know what happens if the passenger doesn't have enough money to buy a ticket on another carrier. |
#4
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Jet Blue: 'Your flight is canceled, we won't re-route you, we won't pay for a hotel, here's a refund of half your round-trip fare, now go away.'
"SMS" wrote:
This morning my mom (83) and her husband (79) were scheduled on JetBlue 1402 from SFO to FLL.... the flight was canceled due to mechanical problems. JetBlue told them that they could take a taxi to OAK and get a Jet Blue flight to JFK and then a Jet Blue flight to FLL, but that Jet Blue wouldn't pay for the taxi, and the taxi ride was about $90. The airline wouldn't schedule them on the next day's flight... wouldn't rebook them onto another airline (JetBlue doesn't do this). They wouldn't pay for a hotel or meals (no point I guess, since they wouldn't rebook them for the next day anyway). The only thing JetBlue would do was to refund half the cost of the round-trip ticket. They had to buy a full fare one-way ticket on another airline. ----------------------- Per the JetBlue website: "All customers whose flight is cancelled by JetBlue will, at the customer's option, receive a full refund or reaccommodation on the next available JetBlue flight at no additional charge or fare. If JetBlue cancels a flight within 4 hours of scheduled departure and the cancellation is due to a Controllable Irregularity, JetBlue will also provide the customer with a $50 Voucher good for future travel on JetBlue." |
#5
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Jet Blue: 'Your flight is canceled, we won't re-route you, wewon't pay for a hotel, here's a refund of half your round-trip fare, now goaway.'
On Jul 9, 12:10*pm, SMS wrote:
PeterL wrote: On Jul 9, 11:01 am, SMS wrote: This morning my mom (83) and her husband (79) were scheduled on JetBlue 1402 from SFO to FLL. When they got to the airport, they were informed that the flight was canceled due to mechanical problems. JetBlue told them that they could take a taxi to OAK and get a Jet Blue flight to JFK and then a Jet Blue flight to FLL, but that Jet Blue wouldn't pay for the taxi, and the taxi ride was about $90. The airline wouldn't schedule them on the next day's flight 1402 because it was already full. They wouldn't rebook them onto another airline (JetBlue doesn't do this). They wouldn't pay for a hotel or meals (no point I guess, since they wouldn't rebook them for the next day anyway). The only thing JetBlue would do was to refund half the cost of the round-trip ticket. They had to buy a full fare one-way ticket on another airline. The one-way Continental flight cost much more than the whole round-trip on JetBlue. Apparently there are no longer any rules that require that an airline get you to your destination. They are free to simply give you your money back and tell you to get lost. It's a real problem with airlines like JetBlue that have very few flights to each airport they serve. JetBlue doesn't abide by Rule 240, and never had to deal with it because they came into existence after the CAB was eliminated. Yes so? *It's tough, but then again, life is tough. *They could've taken BART to Oakland airport, it'd be a lot cheaper. *But for them I guess it's difficult to take your luggage on BART. I would have gone and taken them to OAK, but it really is too much for them at their age to be dealing with the extra flight time and the plane change at JFK. They chose the Jet Blue flight because there is no plane change between SFO and FLL, which makes it much easier for them. SJC is closer to me, but it's hard for one of them with the stairs on Delta or Continental or U.S. Air. I fly a lot, and have had flights canceled, but the airline always either put me up for the night and sent me on a flight the next day, or found a flight on their own, or another airline, to complete the journey. It seems like the airline has an obligation to deliver the second half of a round trip flight in some way. I would have expected them to say "we're going to put you in a taxi to Oakland airport, and route you on some of our other flights." I've had this happen between SJC and SFO. What about all the other people on this flight? Same result. Here's your money, bye. Well I don't know if anyone took them up on their offer to fly out of Oakland, with no transportation between the airports, but according to my mother, no one appeared to be interested in that option. In any case, it's something to keep in mind when choosing one of the second-tier airlines. I don't know what happens if the passenger doesn't have enough money to buy a ticket on another carrier.- You expect the airline to put 90 people on taxis to Oakland? |
#6
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Jet Blue: 'Your flight is canceled, we won't re-route you, wewon't pay for a hotel, here's a refund of half your round-trip fare, now goaway.'
The only thing JetBlue would do was to refund
half the cost of the round-trip ticket Did they also offer to refund the ENTIRE roundtrip flight, but you wanted to keep the flight home since it was nonstop? James |
#7
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Jet Blue: 'Your flight is canceled, we won't re-route you, wewon't pay for a hotel, here's a refund of half your round-trip fare, nowgo away.'
JamesStep wrote:
The only thing JetBlue would do was to refund half the cost of the round-trip ticket Did they also offer to refund the ENTIRE roundtrip flight, but you wanted to keep the flight home since it was nonstop? No. They refunded half the fare. The outbound flight had already taken place. |
#8
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Jet Blue: 'Your flight is canceled, we won't re-route you, wewon't pay for a hotel, here's a refund of half your round-trip fare, nowgo away.'
Rog' wrote:
Per the JetBlue website: "All customers whose flight is cancelled by JetBlue will, at the customer's option, receive a full refund or reaccommodation on the next available JetBlue flight at no additional charge or fare. If JetBlue cancels a flight within 4 hours of scheduled departure and the cancellation is due to a Controllable Irregularity, JetBlue will also provide the customer with a $50 Voucher good for future travel on JetBlue." They didn't do this. They said the next days flight was full. They didn't go beyond the next day. It was not the customer's choice, it was their choice. |
#9
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Jet Blue: 'Your flight is canceled, we won't re-route you, wewon'tpay for a hotel, here's a refund of half your round-trip fare, nowgo away.'
SMS wrote: This morning my mom (83) and her husband (79) were scheduled on JetBlue 1402 from SFO to FLL. When they got to the airport, they were informed that the flight was canceled due to mechanical problems. JetBlue told them that they could take a taxi to OAK and get a Jet Blue flight to JFK and then a Jet Blue flight to FLL, but that Jet Blue wouldn't pay for the taxi, and the taxi ride was about $90. The airline wouldn't schedule them on the next day's flight 1402 because it was already full. They wouldn't rebook them onto another airline (JetBlue doesn't do this). They wouldn't pay for a hotel or meals (no point I guess, since they wouldn't rebook them for the next day anyway). The only thing JetBlue would do was to refund half the cost of the round-trip ticket. They had to buy a full fare one-way ticket on another airline. The one-way Continental flight cost much more than the whole round-trip on JetBlue. Apparently there are no longer any rules that require that an airline get you to your destination. They are free to simply give you your money back and tell you to get lost. It's a real problem with airlines like JetBlue that have very few flights to each airport they serve. JetBlue doesn't abide by Rule 240, and never had to deal with it because they came into existence after the CAB was eliminated. What a drag, but I guess them's the breaks when you fly with budget airlines. I recently returned from a trip planned at the last minute to Estonia, Sweden and Denmark. I suppose I could have saved a few bucks buying seats on a a second rate airline but opted instead for KLM and SAS. There were 6 flights altogether and not one of them was cancelled or late. I guess it was money well spent. |
#10
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Jet Blue: 'Your flight is canceled, we won't re-route you, we won'tpay for a hotel, here's a refund of half your round-trip fare, now go away.'
"Dave Smith" wrote:
... I guess them's the breaks when you fly with budget airlines. I recently returned from a trip planned at the last minute to Estonia, Sweden and Denmark. I suppose I could have saved a few bucks buying seats on a second rate airline but opted instead for KLM and SAS. There were 6 flights altogether and not one of them was cancelled or late. I guess it was money well spent. I've had two experiences with Delta, reflecting the changing times: In 1991, on a trip to Rome, IT, the originating leg was cancelled, so a Delta manager put us on a plane unticketed, to Atlanta, where we were rerouted, including a segment on Lufthansa, and arrived at our destination within a few hours of our original arrival time. Two years ago, we arrived in Newark on a flight from Rome, IT. Delta cancelled our last leg home, citing weather at our destination. First, we were sent to the Continental desk for a flight, but they reneged, so we trudged back to Delta, where they said we could fly with them /tomorrow/ and it was up to us to find a hotel. One positive aspect, is that we found our checked bags in the Delta luggage claim office. |
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