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Message for Travelocity Customer Service (if it exists)



 
 
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Old March 17th, 2004, 08:51 AM
Bernard T. Higonnet
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Default Message for Travelocity Customer Service (if it exists)

Hello,

I am posting this here because I have not been able to find a way to
communicate with Travelocity. There is a link labelled "Customer Care"
which points to http://svc.travelocity.com/custsvc/0...LOCITY,00.html
but the server informs me this page does not exist!!!

I spent 15 minutes trying to change my profile (credit card and address) but
was unable to do so because, though the form provides for any number of
countries of residence, it appears to understand only United States. As I
now reside elsewhere I was unable to change my profile.

If I am unable to provide Travelocity with my billing address, I will be
unable to use my credit card, and if I am unable to use my credit card, I
will be unable to buy tickets...

Though I understand the difficulty of providing good service at low prices,
it gets to be frustrating to use a site (good at it otherwise may be) which
provides exclusively for one-way communication. In the age of the Internet
and globalization, providing an 800 number is not enough.

Bernard Higonnet
 




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