Bad experience at motel - got money back

I had a bad experience, told below, at a motel and demanded my money
back for that night in May. On September 10, I was told that the
amount would be credited to my credit card.


MY LAST STATEMENT:
My credit card statement shows the charge of [more than $150] is back.
If I have not received a check from you or you have not credited my
account by the time I receive my next statement, I will tell what you
did on the net and file suit to get my money back. It is up to you to
keep it simple and avoid costs that will be mre than what you already
owe me.

I don't care what you do as long as that charge is canceled. How your
corporation is structured is not my concern. You created it, you deal
with it.



INTERJECTION:
I received several unresponsive messages from the corporation over a
period of months.


ORIGINAL STATEMENT:
We arrived the evening of Friday, May 28 and happily got the room
location we requested. Before going out for the evening, we reported
to the woman at the desk that the wash basin was slow to drain and
might need a bit of plunging. She wrote a note that we did not see.

Saturday morning, I reported to the man at the desk that the wash
basin was slow to drain and might need a bit of plunging.

When we got back, around midnight, the wash basin was very dirty as if
it had been filled and allowed to drain without cleaning it after it
had dried. The man at the desk came to the room to see what we found.
We showed him how fast the lavatory filled, i.e., how slowly it
drained.

A few hours after going to bed Saturday, we were awakened by the sound
of pouring water. Even though it was nearly empty when we went to bed,
the wash basin had filled and was pouring onto the floor. I called the
desk and a woman soon came to the room to bail the water, apparently
using the coffee maker's beaker as it was missing when I went to use
it. Three times I had to tell her to "Don't talk to us!" as it was not
obvious to her that we were trying to sleep.

Sunday we were moved to a room that we regarded as inconvient (they
called it "an upgrade"). We were not happy with its location. We were
out shortly after noon and returned around midnight. The room had not
been cleaned!

Because your negligence denied us a night of peaceful sleep and the
loss of time it took to move to an inconveniently-located room, we
shall not pay the sum of [more than $150] for Saturday night. We trust
that you understand and agree that the corrected bill is [a lesser
amount].

We like your place and would stay there again but we were very unhappy
with our Memorial Day week-end stay.

"Lew Serbin" wrote in message
om...
I had a bad experience, told below, at a motel and demanded my money
back for that night in May. On September 10, I was told that the
amount would be credited to my credit card.


Yes I was overcharged at a US motel, complained, refused
to sign the credit slip and was told that they would run the
correct amount later.

They, of course, just presented the original slip and when I
complained to my credit card company they said that as it
was an overseas transaction there was nothing that they
could do (I think that they lied, but that's another issue!).

It was only a matter of a few dollars so I forget it, but
I have never stayed in that chain again. It was a Comfort
Inn which does have an operation in Europe so they've
lost all that potential business for the sake of a few dollars.

Smart business sense, not!

Oh, what's my point? we'll they'll probably do the same to you

tim

"Lew Serbin" wrote...
I had a bad experience, told below, at a motel and demanded
my money back for that night in May. On September 10, I
was told that the amount would be credited to my credit card.
My credit card statement shows the charge of [more than $150]
is back.

Many chain hotels in the U.S. are not owned by the chain, but
franchisees, who do not expect you back, and so do not care
about individual complaints. When the power went out for 4
hrs at a resort, their reply to me was, "To Bad. Its an act of
God, and not our fault."

You may also have better luck with harassing the corporation.
When I stayed at a Radisson that had on-going construction
noise, I complained to the chain's CS center and received a
voucher for a free night, anywhere in the U.S.

You could also try disputing the charge with your CC issuer.
[R]

"Roger B." wrote in message ...

You may also have better luck with harassing the corporation.
When I stayed at a Radisson that had on-going construction
noise, I complained to the chain's CS center and received a
voucher for a free night, anywhere in the U.S.

Don't tell me about Radisson!!!!!!!!!!!!!

1. About TWO HOURS after I had checked in, the "servant" finally
came to check the "convenience chest" -- i.e. one filled w drinks, etc.
He commented that it appeared I had used a few which he was going to
charge me for. I HAD JUST ARRIVED; THE ASSHEADS had not restocked
the chest before I checked into the room. I raised hell and did not
have to pay.

2. An hour later, fire sirens went off. I called the desk; they did
not know what it was, did not know how to turn it off, blasted thru
the hotel for nearly an hour.

3. Stopped at restaurant and since there were no patrons, asked if
they were open. They said YES. However, the item (forget now what)
they served is one that is always served hot was in fact cold.

I sent a letter of complaint to the CEO of Radisson.
Never got a reply, not even a note of apology.

NEVER will I EVER stay at a Radisson again; I'll camp on the
public square in below zero temperature before staying at a Radisson.

On 13 Sep 2004 20:12:47 -0700, (Chris the
Liberal) wrote:

Don't tell me about Radisson!!!!!!!!!!!!!

So with an opener like that I expected them to have at the very least
done something unmentionable to your gran, but no...

He commented that it appeared I had used a few which he was going to
charge me for. I HAD JUST ARRIVED; THE ASSHEADS had not restocked
the chest before I checked into the room. I raised hell and did not
have to pay.

Did you drink them? Was it really something worth raising hell about,
would a quick explanation that you didn't in actual fact use any - or
were you just trying to get a freebie - if you were then the fact it
wasn't fully stocked wasn't even a problem for you so you have even
less to complain about.

2. An hour later, fire sirens went off. I called the desk; they did
not know what it was, did not know how to turn it off, blasted thru
the hotel for nearly an hour.

Inconvenient - but are sure it was even in the same hotel, and not a
neighbours? and in any case, is it really normal behaviour to decide
to phone the desk when fire alarms go off - isn't there something
about an orderly exit?

3. Stopped at restaurant and since there were no patrons, asked if
they were open. They said YES. However, the item (forget now what)
they served is one that is always served hot was in fact cold.

So what did the waiter say? If you raise hell over a late stocking of
a drinks cabinet, surely cold X is going to send you into apoplexy?

Jim.

"Chris the Liberal" wrote...
1. About TWO HOURS after I had checked in, the "servant" finally
came to check the "convenience chest" -- i.e. one filled w drinks, etc.
He commented that it appeared I had used a few which he was going
to charge me for. I HAD JUST ARRIVED; THE ASSHEADS had
not restocked the chest before I checked into the room. I raised hell
and did not have to pay.

2. An hour later, fire sirens went off. I called the desk; they did
not know what it was, did not know how to turn it off, blasted thru
the hotel for nearly an hour.

3. Stopped at restaurant and since there were no patrons, asked if
they were open. They said YES. However, the item (forget now
what) they served is one that is always served hot was in fact cold.
------------------------
It sounds like this hotel had a number of screw-up. But things like
this can happen at anywhere. I doubt that its unique to Radisson.
False alarms have happened to me at both a Marriott and Hilton. I'd
rather wake to a false alarm than have an alarm disabled to help /you/
sleep. Had you never sent an item back to the kitchen before?

If I ruled out chains on the basis of minor irritations, I'd have to
forego some fine hotels. The attitude that screw-up are normal and
even to be expected may help you live a less stressful life. Try to
say, "That's okay. These things happen," once in a while. [Roger]

Roger B. wrote:
"Chris the Liberal" wrote...

1. About TWO HOURS after I had checked in, the "servant" finally
came to check the "convenience chest" -- i.e. one filled w drinks, etc.
He commented that it appeared I had used a few which he was going
to charge me for. I HAD JUST ARRIVED; THE ASSHEADS had
not restocked the chest before I checked into the room. I raised hell
and did not have to pay.

2. An hour later, fire sirens went off. I called the desk; they did
not know what it was, did not know how to turn it off, blasted thru
the hotel for nearly an hour.

3. Stopped at restaurant and since there were no patrons, asked if
they were open. They said YES. However, the item (forget now
what) they served is one that is always served hot was in fact cold.

------------------------
It sounds like this hotel had a number of screw-up. But things like
this can happen at anywhere. I doubt that its unique to Radisson.
False alarms have happened to me at both a Marriott and Hilton. I'd
rather wake to a false alarm than have an alarm disabled to help /you/
sleep. Had you never sent an item back to the kitchen before?

If I ruled out chains on the basis of minor irritations, I'd have to
forego some fine hotels. The attitude that screw-up are normal and
even to be expected may help you live a less stressful life. Try to
say, "That's okay. These things happen," once in a while. [Roger]




I stayed at a conference hotel in Providence a few years ago where the
fire alarms went off EVERY NIGHT several times -- huge claxon in the
room could not be ignored -- and then after half an hour another huge
claxon and PA announcement of all clear. They awoke us at 1 am - 4 am
etc etc EVERY NIGHT for several days. The first time I walked 21
flights down to the street -- but after awhile I would look to see if
the firetrucks were unloading hose -- I figured if they weren't, it was
another false alarm.

ONCE okay -- it happens but night after night? And with no compensation
for hotel guests?

"jenn" wrote...
Roger B. wrote:
False alarms have happened to me at both a Marriott and Hilton. I'd
rather wake to a false alarm than have an alarm disabled to help /you/
sleep.
I stayed at a conference hotel in Providence a few years ago where the fire
alarms went off EVERY NIGHT several times -- huge claxon in the room could not
be ignored -- and then after half an hour another huge claxon and PA
announcement of all clear. They awoke us at 1am-4am etc etc EVERY NIGHT for
several days. The first time I walked 21 flights down to the street -- but
after awhile I would look to see if the firetrucks were unloading hose -- I
figured if they weren't, it was another false alarm. ONCE okay -- it happens
but night after night?
And with no compensation for hotel guests?
------------------
I recently stayed at a resort in which the power went out from 8-11
PM in a storm. Granted it was an act of nature and not their fault,
but you'd think that they'd at least offer some compensation and
not hide behind the legalese.

I'd suspect kids or drunken guests pulling the alarms. "Conferences"
seem to generate more of those sort and they seem to think that such
high-jinks are funny and have absolutely no consideration for others.
Management often looks the other way.

Its not that I think that all Radissons are "great." IMHO, its hotels
often offer a good value for the price, and are generally a cut above
the more plebian chains. [Roger]

Roger B. wrote:
"Chris the Liberal" wrote...

1. About TWO HOURS after I had checked in, the "servant" finally
came to check the "convenience chest" -- i.e. one filled w drinks, etc.
He commented that it appeared I had used a few which he was going
to charge me for. I HAD JUST ARRIVED; THE ASSHEADS had
not restocked the chest before I checked into the room. I raised hell
and did not have to pay.

2. An hour later, fire sirens went off. I called the desk; they did
not know what it was, did not know how to turn it off, blasted thru
the hotel for nearly an hour.

3. Stopped at restaurant and since there were no patrons, asked if
they were open. They said YES. However, the item (forget now
what) they served is one that is always served hot was in fact cold.

------------------------
It sounds like this hotel had a number of screw-up. But things like
this can happen at anywhere. I doubt that its unique to Radisson.
False alarms have happened to me at both a Marriott and Hilton. I'd
rather wake to a false alarm than have an alarm disabled to help /you/
sleep. Had you never sent an item back to the kitchen before?

If I ruled out chains on the basis of minor irritations, I'd have to
forego some fine hotels. The attitude that screw-up are normal and
even to be expected may help you live a less stressful life. Try to
say, "That's okay. These things happen," once in a while. [Roger]




I stayed at a conference hotel in Providence a few years ago where the
fire alarms went off EVERY NIGHT several times -- huge claxon in the
room could not be ignored -- and then after half an hour another huge
claxon and PA announcement of all clear. They awoke us at 1 am - 4 am
etc etc EVERY NIGHT for several days. The first time I walked 21
flights down to the street -- but after awhile I would look to see if
the firetrucks were unloading hose -- I figured if they weren't, it was
another false alarm.

ONCE okay -- it happens but night after night? And with no compensation
for hotel guests?

"Roger B." wrote in message ...

You may also have better luck with harassing the corporation.
When I stayed at a Radisson that had on-going construction
noise, I complained to the chain's CS center and received a
voucher for a free night, anywhere in the U.S.

Don't tell me about Radisson!!!!!!!!!!!!!

1. About TWO HOURS after I had checked in, the "servant" finally
came to check the "convenience chest" -- i.e. one filled w drinks, etc.
He commented that it appeared I had used a few which he was going to
charge me for. I HAD JUST ARRIVED; THE ASSHEADS had not restocked
the chest before I checked into the room. I raised hell and did not
have to pay.

2. An hour later, fire sirens went off. I called the desk; they did
not know what it was, did not know how to turn it off, blasted thru
the hotel for nearly an hour.

3. Stopped at restaurant and since there were no patrons, asked if
they were open. They said YES. However, the item (forget now what)
they served is one that is always served hot was in fact cold.

I sent a letter of complaint to the CEO of Radisson.
Never got a reply, not even a note of apology.

NEVER will I EVER stay at a Radisson again; I'll camp on the
public square in below zero temperature before staying at a Radisson.