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Delta's Ticked - But Ann Coulter's Right
Ann Coulter unleashed a storm of fiery tweets against Delta,
going into the wee hours of the night to wonder aloud why the
airline, without explanation, without apology and apparently,
without concern for the backlash that could follow, switched her
prepaid, carefully selected seat — the one with the large
legroom area — to another with far less space.
And Delta, unbelievably enough, took to Twitter to snark back.
Not the greatest customer service move to make. Let’s remember:
Coulter’s the victim here — not the airline that switched her
prepaid, preselected seat without explanation.
Here’s what happened: Coulter booked a seat. Delta changed it
and gave her extra legroom to someone else. Coulter — and this
was her sin, in the eyes of Delta — complained about it.
A sample of her tweets: “‘Why are you taking me out of the extra
room seat I specifically booked, @Delta?’ Flight attendants: ‘I
don’t know.’ “
Another: “Just when you think it’s safe to fly them again, the
worst airline in America is STILL @Delta.”
Another, with a picture of the woman who was given Coulter’s
seat: ” @Delta didn’t give my extra room seat to an air marshall
or tall person. Here’s the woman given my PRE-BOOKED seat.”
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