If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Complaining couple lucky to be banned from cruise line
Clay
I didn't read it, I heard it directly from the passenger! He and his lovely wife were table mates of us on a cruise where he was happy to be treated as he should be. Although everyone is supposed to be kind to passengers, especially high ranking Mariner Club members, it seems that some cruise lines and other companies as well value any employee's opinion over the customer. they feel that they can always get another customer, but a long-term employee who is always kissing the a__ of his superiors is far more valuable in this era of bad customer service. When CD's remind the passenger "If anything is wrong-please let us know immediately" passengers believe him and do so. If something is not working it is in the best interest of the cruise line to remedy it, unless they are scraping the ship after the cruise. The passenger should be rewarded for his effort and compensated for his loss of service, not banned. But I still feel that the passenger was lucky to know that the cruise line in question did not value their old and loyal clients, and prefer to get new one's that have not been spoiled by great service long ago. As their cruise line's agent told him "You can't make 15% of the passengers happy anyway, so let them go elsewhere" He was a true gentleman, he didn't post any complaints on the internet, nor did he complain to the company's exevutives. He simply took their advice and his $ elsewhere and never looked back. Gadget |
#2
|
|||
|
|||
Complaining couple lucky to be banned from cruise line
|
#3
|
|||
|
|||
Complaining couple lucky to be banned from cruise line
Clay
I think I now understand the original post on this much better. Peter Greenberg on his radio show today explained how this Cruise Critic complainer was a pain in the a__ and that even after RCI gave her a $500 on board credit she continued to post complaints on their board. No wonder RCI banned her! Morley Safer on 60 minutes tonight ran a segment on the younger generation in business in America and how self-centered they are. I know understand why management is so unsuccessful to raise service levels in this country and we who cruise are very lucky to get superb service from people who are NOT self-centered as they come from countries that do not offer the opportunity to spoil their massive populations. I feel very fortunate to get on a ship in the USA and enjoy the humble attitude and great service ethic of Filipinos, Indians, Central & South Americans, Eastern Europeans, and Africans who appreciate the opportunity that the cruise industry has given them. The wonderful crew aboard most cruise ships is the secret weapon that makes this industry successful. I don't cruise for the ports or even for the fabulous new ships that we now have as much as the high level of friendly service from crew members that remember me and make me feel great. Looking forward to getting back on board next month for #5 & 6 this year. Gadget |
#4
|
|||
|
|||
Complaining couple lucky to be banned from cruise line
|
#5
|
|||
|
|||
Complaining couple lucky to be banned from cruise line
|
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Complaining couple banned from cruise line | Charles[_1_] | Cruises | 57 | May 31st, 2008 04:32 AM |
Complaining to EasyJet | tim \(not at home\) | Europe | 17 | February 17th, 2008 08:50 AM |
Cruise Ships banned | Jon Styles | Cruises | 20 | January 29th, 2008 03:19 PM |
Cruise Discount Ads Banned | DeeLeeCee | Cruises | 60 | December 31st, 2004 04:27 PM |
First Cruise/Couple of ?s | Monica | Cruises | 9 | October 2nd, 2004 05:56 PM |