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Continuing Saga RCCL Biggest Fan (Long Boring Post)
As some of you know, I was chosen as one of the winners in RCCL's
Biggest Fan Contest (even though I am certainly not their biggest fan). On August 12, I received a registered letter from someone at some marketing firm in NY, telling me that my entry (a photo on the Brilliance and a little story) had been chosen as an "alternate Third Prize Winner" (whatever the f--k that is) in RCCL's Biggest Fan Contest. The letter then stated that since one of the other prize winner had turned down their prize, my prize was to be a Krups (didn't they produce crematoria ovens in Nazi Germany?) programmable coffee maker/grinder and years worth (two 12 oz bags per month) of Seattle's Best coffee. The letter included a bunch of release forms that I had to fedex back along with a picture of myself. I sent all of this back immediately and called two days later to verify that it was received. About 3 weeks later, I got a call from someone (only God knows who) at RCCL, confirming that I had won this prize and telling me that it would be shipped to me within two weeks. During these two weeks, RCCL listed my name on their web site as a winner of some ****ty luggage. In the beginning of October, I started making calls to RCCL to find out why I had not received any prize. Nobody that I talked with knew anything about the contest. I called the Crown & Anchor Society (which is not a society at all), which sponsored the contest. They knew nothing about it but said they would get back to me. They never did. I called corporate marketing on my own dime (no toll free number here). They knew nothing about this, but said they would get back to me. They never did. Last Monday, I called the woman who sent me the letter telling me that I had won the prize. She said she had received one other complaint and thus, she would look into the matter and get back to me. I asked her who at RCCL had hired her firm to administer the contest. She said that her firm was hired by another firm that RCCL had hired. She would check with that other firm and get back to me that day. It has been four days and she has not gotten back to me. On Tuesday, I called Crown and Anchor and got a very nice dude named Christopher on the line. He knew nothing about the contest but he did look in my file and see that there was a note that someone at RCCL had contacted me in the very beginning of October. I responded "yes, please give me that persons name and phone number!" He replied that the persons name was not listed in the note. I responded, "please tell me what department they work for." He replied that this was also not listed in the note. He took my phone number and promised to get back to me by 5 PM on Tuesday. IT's now 7:20PM on Wednesday and Christopher has never gotten back to me Curious and Curiouser When I got back home today at 4:00 PM, there was a package at my door containing 3, 12 oz bags of Seattle's Best coffee. The package was addressed to me; however, the invoice inside the package was addressed to some dude in Boise, Idaho and billed to some woman at a different address in Idaho (I live in Delaware). So as it now stands, I've received three bags of coffee (although I was supposed to receive 2/month for a year) and no coffee maker. No one at RCCL knows who I am or anything about the contest. No one at RCCL or any firms they contract with has returned a single call to me. I think I should recommend to RCCL that they run a new contest to pick a person who has received the biggest run-around from their company. Who knows, I might win the grand prize that I will never receive. Howard - who doesn't give a **** about the prize but also doesn't seem capable of letting this matter rest. |
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Continuing Saga RCCL Biggest Fan (Long Boring Post)
Howard, you left out the fact that you were told you were picked as an
alternate 3rd prize winner but that the prize mentioned in the letter was the prize for 2nd place. So somebody (everybody?) was confused right from the start. Still, one must never look a gift horse (gift cruiseline) in the mouth. I, for one, will enjoy the coffe. Eileen Howard Garland wrote: As some of you know, I was chosen as one of the winners in RCCL's Biggest Fan Contest (even though I am certainly not their biggest fan). On August 12, I received a registered letter from someone at some marketing firm in NY, telling me that my entry (a photo on the Brilliance and a little story) had been chosen as an "alternate Third Prize Winner" (whatever the f--k that is) in RCCL's Biggest Fan Contest. The letter then stated that since one of the other prize winner had turned down their prize, my prize was to be a Krups (didn't they produce crematoria ovens in Nazi Germany?) programmable coffee maker/grinder and years worth (two 12 oz bags per month) of Seattle's Best coffee. The letter included a bunch of release forms that I had to fedex back along with a picture of myself. I sent all of this back immediately and called two days later to verify that it was received. About 3 weeks later, I got a call from someone (only God knows who) at RCCL, confirming that I had won this prize and telling me that it would be shipped to me within two weeks. During these two weeks, RCCL listed my name on their web site as a winner of some ****ty luggage. In the beginning of October, I started making calls to RCCL to find out why I had not received any prize. Nobody that I talked with knew anything about the contest. I called the Crown & Anchor Society (which is not a society at all), which sponsored the contest. They knew nothing about it but said they would get back to me. They never did. I called corporate marketing on my own dime (no toll free number here). They knew nothing about this, but said they would get back to me. They never did. Last Monday, I called the woman who sent me the letter telling me that I had won the prize. She said she had received one other complaint and thus, she would look into the matter and get back to me. I asked her who at RCCL had hired her firm to administer the contest. She said that her firm was hired by another firm that RCCL had hired. She would check with that other firm and get back to me that day. It has been four days and she has not gotten back to me. On Tuesday, I called Crown and Anchor and got a very nice dude named Christopher on the line. He knew nothing about the contest but he did look in my file and see that there was a note that someone at RCCL had contacted me in the very beginning of October. I responded "yes, please give me that persons name and phone number!" He replied that the persons name was not listed in the note. I responded, "please tell me what department they work for." He replied that this was also not listed in the note. He took my phone number and promised to get back to me by 5 PM on Tuesday. IT's now 7:20PM on Wednesday and Christopher has never gotten back to me Curious and Curiouser When I got back home today at 4:00 PM, there was a package at my door containing 3, 12 oz bags of Seattle's Best coffee. The package was addressed to me; however, the invoice inside the package was addressed to some dude in Boise, Idaho and billed to some woman at a different address in Idaho (I live in Delaware). So as it now stands, I've received three bags of coffee (although I was supposed to receive 2/month for a year) and no coffee maker. No one at RCCL knows who I am or anything about the contest. No one at RCCL or any firms they contract with has returned a single call to me. I think I should recommend to RCCL that they run a new contest to pick a person who has received the biggest run-around from their company. Who knows, I might win the grand prize that I will never receive. Howard - who doesn't give a **** about the prize but also doesn't seem capable of letting this matter rest. |
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