Couple sues Cunard for lack of enjoyment and WINS

http://www.cruisecritic.com/news/news.cfm?ID=3578

snip
Don't Like Your Cruise? Cunard Gets Sued, Loses

If you don't like a cruise you're on can you sue for "loss of
enjoyment"?

In a court ruling that's shocked Cunard, industry-watchers and Cruise
Critic members alike, Terence and Cynthia Milner, from Leeds, have sued
Cunard because they were dissastisfied with their world cruise on Queen
Victoria in January 2008. The Milners claimed their voyage was ruined by
bad weather, sleepless nights and resulting health problems including
mouth ulcers and breathing difficulties.

And they won: A Yorkshire Court awarded the Milners £22,000 in damages
on top of a £48,240 refund for their world cruise holiday. The couple
paid £59,052 for their world cruise on Queen Victoria. (In U.S.
currency, the Milners cruise originally cost nearly $100,000; they
received $36,000 in damages and got a refund of nearly $80,000).

Cunard is appealing.

The couple had sued Cunard for "loss of enjoyment". A report in the
Yorkshire Post newspaper quotes the Milners' solicitor, Sarah Prager, as
telling a county court judge that Cunard's brochure led readers to
believe they were booking "the experience of a lifetime".
"Instead of a luxurious, stress-free holiday, the claimants received a
highly stressful experience trapped aboard a vessel without any settled
accommodation," she said. She also reported that Mr Milner described
himself as being "in a terrible state" and he and his wife were both
"exhausted and inconsolable" after the holiday.

On Queen Victoria, the Milners' troubles began when their cabin floor
began to flex with a banging noise in rough weather once the ship had
sailed from Southampton. They were offered an alternative, an inside
cabin fitted for disabled use, but were subsequently moved to a
penthouse suite with butler, where they were allowed to stay until Los
Angeles (the suite was booked from L.A.)

According to reports in the British media, the Milners said that they
felt "trapped" in the penthouse. Between Los Angeles and Honolulu, they
returned to their original, noisy cabin.
end snip.

On Thu, 10 Dec 2009 16:54:58 -0500, (Jeff
Gersten) wrote:

http://www.cruisecritic.com/news/news.cfm?ID=3578

snip
Don't Like Your Cruise? Cunard Gets Sued, Loses

If you don't like a cruise you're on can you sue for "loss of
enjoyment"?

In a court ruling that's shocked Cunard, industry-watchers and Cruise
Critic members alike, Terence and Cynthia Milner, from Leeds, have sued
Cunard because they were dissastisfied with their world cruise on Queen
Victoria in January 2008. The Milners claimed their voyage was ruined by
bad weather, sleepless nights and resulting health problems including
mouth ulcers and breathing difficulties.

And they won: A Yorkshire Court awarded the Milners £22,000 in damages
on top of a £48,240 refund for their world cruise holiday. The couple
paid £59,052 for their world cruise on Queen Victoria. (In U.S.
currency, the Milners cruise originally cost nearly $100,000; they
received $36,000 in damages and got a refund of nearly $80,000).

Cunard is appealing.

The couple had sued Cunard for "loss of enjoyment". A report in the
Yorkshire Post newspaper quotes the Milners' solicitor, Sarah Prager, as
telling a county court judge that Cunard's brochure led readers to
believe they were booking "the experience of a lifetime".
"Instead of a luxurious, stress-free holiday, the claimants received a
highly stressful experience trapped aboard a vessel without any settled
accommodation," she said. She also reported that Mr Milner described
himself as being "in a terrible state" and he and his wife were both
"exhausted and inconsolable" after the holiday.

On Queen Victoria, the Milners' troubles began when their cabin floor
began to flex with a banging noise in rough weather once the ship had
sailed from Southampton. They were offered an alternative, an inside
cabin fitted for disabled use, but were subsequently moved to a
penthouse suite with butler, where they were allowed to stay until Los
Angeles (the suite was booked from L.A.)

According to reports in the British media, the Milners said that they
felt "trapped" in the penthouse. Between Los Angeles and Honolulu, they
returned to their original, noisy cabin.
end snip.

It just goes to show that you can't please everybody.

--
Neal

Never go to a plastic surgeon whose favorite artist is Picasso.

This must be the same court where a bride sued the cruise line, because
her new husband failed to satisfy her on their honeymoon cruise.

Just when we thought that the USA was the home of the frivolous lawsuit!

Gadget

Gadget World wrote On 12/12/2009 11:36 PM:
This must be the same court where a bride sued the cruise line, because
her new husband failed to satisfy her on their honeymoon cruise.

Just when we thought that the USA was the home of the frivolous lawsuit!

Gadget


I wish I could afford to "feel trapped" in a penthouse suite. Too bad
they didn't bring their case before Judge Judy. I'm sure her honor
would have some choice words for them as she had them removed from her
court room.

--
________
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Brian M. Kochera
"The poor dog is the firmest of friends, the first to welcome the foremost to defend" - Lord Byron

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