Bad experience with Lori Cunningham/Skyscraper Tours

In all fairness to Lori... When your trying to resolve a problem and the
CLient keeps interfering with the said company such as Trave; Guard, and your
trying to get the issue resolved, it HINDERS not HELPS when the client keeps
calling them and trying to get involved. I am sure Lori could have Fixed the
issue with the insurance company if the Client gave her the ample time to fix
it. There are other things that have happened in this scenerio that were Agent
errors, but again last time I looked we were all made of flesh and blood and
were born Imperfect. Mistakes DO happen...
Susette
Join us on our Annual Group Cruise 29Nov03 Navigator of the Seas
Check out our new website: www.cruiseoutlets.com

On 27 Oct 2003 19:41:22 GMT, (SNUMBER6) wrote:

My problem is not that mistakes happen ... they do all the time ... my problem
is people spinning to get out of it ... See my comment to Lori ...

She can weave any web she wants but the facts are plain and clear.
What she did may be a criminal act of fraud.

On 27 Oct 2003 15:39:29 -0800, (Wolfgang
Petrusch) wrote:

I have to agree with you concerning the spin. If you read Lori's reply
to Margaret's timeline, you cannot come to any other conclusion!

She had two choices. Stay silent and take a beating or spin a web and
try to divert. Cunningham chose the latter.

You also have to wonder why Lori responded the way she did.

I don't. See red handed.

To allege
slander, and not to counter the arguments made by the other side, does
not look very professional.

She has nothing else.

IMHO, it should never have come to this point, and no responsible TA
would have acted that way.

Then one might easily say Cunningham ia not a responsible TA.

Exactly Sue .... We all make our fair share of mistakes. Most times they are
small enough not to be noticed and usually corrected before there is any damage.
Once and awhile though there is a whopper. The best thing to do is apply damage
control, whatever the cost, and move on.

Then again, anyone in a service type business can tell you stories about the
"Client From Hell" cause we all have them.

Cal Ford
http://www.lidodeckcruises.com


In article , Susette405 says...

In all fairness to Lori... When your trying to resolve a problem and the
CLient keeps interfering with the said company such as Trave; Guard, and your
trying to get the issue resolved, it HINDERS not HELPS when the client keeps
calling them and trying to get involved. I am sure Lori could have Fixed the
issue with the insurance company if the Client gave her the ample time to fix
it. There are other things that have happened in this scenerio that were Agent
errors, but again last time I looked we were all made of flesh and blood and
were born Imperfect. Mistakes DO happen...
Susette
Join us on our Annual Group Cruise 29Nov03 Navigator of the Seas
Check out our new website: www.cruiseoutlets.com

Right there with you Karen......

Way to much bickering, it is much easier to just fix the problem and move on.
Life is way to short to spend any of it on trivial matters.

Cal Ford
Lido Deck Cruises


In article , CupCaked says...


I agree, Cal and Sue, but I think the spin control on this boo-boo was
what was the most distressing to read.

Cal Ford wrote:

Exactly Sue .... We all make our fair share of mistakes. Most times they are
small enough not to be noticed and usually corrected before there is any damage.
Once and awhile though there is a whopper. The best thing to do is apply damage
control, whatever the cost, and move on.

Then again, anyone in a service type business can tell you stories about the
"Client From Hell" cause we all have them.

Cal Ford
http://www.lidodeckcruises.com


In article , Susette405 says...

In all fairness to Lori... When your trying to resolve a problem and the
CLient keeps interfering with the said company such as Trave; Guard, and your
trying to get the issue resolved, it HINDERS not HELPS when the client keeps
calling them and trying to get involved. I am sure Lori could have Fixed the
issue with the insurance company if the Client gave her the ample time to fix
it. There are other things that have happened in this scenerio that were Agent
errors, but again last time I looked we were all made of flesh and blood and
were born Imperfect. Mistakes DO happen...
Susette
Join us on our Annual Group Cruise 29Nov03 Navigator of the Seas
Check out our new website: www.cruiseoutlets.com

On Tue, 28 Oct 2003 16:55:05 GMT, (CupCaked)
wrote:

On Mon, 27 Oct 2003 12:21:14 -0500, "George Leppla"
wrote:

I hear that retired people have lots of time for cruising so fill us
in on your plans.

I'm not retired.

Oh, you think this is Karens Cupcaked?

LOL LOL LOL

He also must think I care who he sleeps with. That's an image I
*don't* want to conjure up.

Hmmm. I see a sperm whale on the horizon...........

So true!

Jeff

JLP20 wrote:

Just because something is on a website or news group does not make it true.

Matt Drudge loves people like you
"Anything that doesn't kill you,,,,,,,just hurts a hell of a lot" JLP20

I agree!

Jeff


Nicholson's wrote:

Lori,,, your 9,999 happy clients speak volumes for you! Please do not be
upset anymore by all this. Life is too short!

Cheryl

True. OTOH, I would think the TA could have resolved this much sooner
instead of doing damage control now...

On Wed, 29 Oct 2003 02:33:38 GMT, wrote:

I agree!

Jeff


Nicholson's wrote:

Lori,,, your 9,999 happy clients speak volumes for you! Please do not be
upset anymore by all this. Life is too short!

Cheryl

All I can add to this is that Lori has been great on several bookings
for us. If fact, we leave very soon for another one

One thing to keep in mind in a public forum like this is that you are
going to get a LOT of static for every quality peice of information.
Look at the trends but not at the details. e.g. if you see a lot of
posts about a business, prodcut, service, cruise line, etc, et,c that
are bad then there might be something to it. But if you see a few
negitive and a ton of positive ones then you can start to feel good
about it.

For example, I have seen posts from different people on the SAME ship,
same date, same type of cabin, etc and one person loved every thing
about it and the other hated everything about it. Does that make the
curise line or ship good or bad? Neither!! Now if you see 100 posts
that say XYZ line has great food and 5 that says it has bad
food...well you get the idea.

Based on what I have read here Lori runs a top notch company and
provides top notch service.

-D

wrote in message ...
I agree!

Jeff


Nicholson's wrote:

Lori,,, your 9,999 happy clients speak volumes for you! Please do not be
upset anymore by all this. Life is too short!

Cheryl